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WO-01313223 ↗ ServiceMax

Frederick County Fire and Rescue • Preventive Maintenance • PSM

📍 Frederick County Fire and Rescue — 221 Gainesboro Rd, Winchester VA, 22603

Nov 5, 2025 → Nov 11, 2025

✅ Completed
PSM
SLA Clock
Last business day of November 2025 · Target: Nov 28, 2025
✓ SLA Met (11 biz days early)
Active: 3 biz days
🕐 Clock stopped: Invoiced (Nov 11, 2025)
▶ Clock Running
Status: Created
Nov 5 → Nov 5, 2025
0 business days (counted)
Running total: 0 of ? biz days used
3d
▶ Clock Running
Status: Ready for Scheduling
Nov 5 → Nov 10, 2025
3 business days (counted)
Running total: 3 of ? biz days used
▶ Clock Running
Status: Assigned
Nov 10 → Nov 10, 2025
0 business days (counted)
Running total: 3 of ? biz days used
0d
▶ Clock Running
Status: Scheduled
Nov 10 → Nov 11, 2025
0 business days (counted)
Running total: 3 of ? biz days used
Created: Nov 5, 2025 Invoiced: Nov 11, 2025
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Nov 5 → Nov 5 Created ▶ Running 0 0
Nov 5 → Nov 10 Ready for Scheduling ▶ Running 3 3
Nov 10 → Nov 10 Assigned ▶ Running 0 3
Nov 10 → Nov 11 Scheduled ▶ Running 0 3
Dispatch 0.0d
Coordinators 4.9d
Billing 0.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
4.9 days
Over SLA
Billing
0.0 days
Created: Nov 5, 2025 Due: Nov 26, 2025 Completed: Nov 11, 2025 (15 days early)
📅
3.9 days Total Age
⏱️
3.9d in Ready for Scheduling Longest Stage
🔄
8 transitions Status Changes
⚠️
3.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00538091
11/5 needs added to ebt, sent teams msg
Closed
Q-00030835 Equipment PM quoted from Chris G How many pieces of equipment are in need of attention? 1 Manufacturer & Model: Ferno Serial: 16N-349835 ***S/N comes up as a 30-NM. any parts used, if needed, must be non-magnetic. Want a full service of our Ferno Cot that is in service. Nothing is broke that we know about. Complete PM Any parts TBD if needed. https://www.ebiotrack.com/inspection.php?iid=31029
Priority
Standard
Origin
Web
Reason
New Case
Contact
Hannah Mcdonald
Owner
Sherry Reich
Created
Oct 24, 2025
Work Orders from this Case (1)
WO-01313223 (current) Invoiced
Preventive Maintenance • Todd Fogiel
Created: Nov 5, 2025 • Closed: Nov 11, 2025
Completed with minor delays
Invoiced • 119 days old
🚨
Primary Delay 3.9 days stuck in "Ready for Scheduling"
⏱️
Total Delay 3.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
3.9d / 1.0d SLA
Assigned
0.3d / 0.5d SLA
Scheduled
0.7d / 2.0d SLA
04-Scheduled
0.0d
Closed
2.0d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

11/25/25 DPatton -Customer requesting credit on Sales Tax. Tax Form is now attached to account. Emailed YC & Jane to initiate credit & rebill w/o tax.


11/10 MOwens Hannah called back and I scheduled the inspection visit for tomorrow around 3pm. That will work for the location.

Correct address is :

221 Gainesboro Rd

Winchester Va 22603

11/10 MOwens Called and left a vm for Hannah McDonald about scheduling the inspection visit

🔧 Work Performed
Ferno Washington Inc - Model 35-X ProFlexx Serial #: 16N-349885 - Asset ID: 13283997
⚠️ Problem Description
Q-00030835 https://www.ebiotrack.com/inspection.php?iid=31029 Equipment PM quoted from Chris G How many pieces of equipment are in need of attention? 1 Manufacturer & Model: Ferno Serial: 16N-349835 ***S/N comes up as a 30-NM. any parts used, if needed, must be non-magnetic. Want a full service of our Ferno Cot that is in service. Nothing is broke that we know about. Complete PM Any parts TBD if needed.
📄 Description
Ferno Model 30-NM Non-Magnetic Ambulance Cot

Timeline

📞
Case Linked Oct 24, 9:40 AM
Case Number: 00538091
Subject: 11/5 needs added to ebt, sent teams msg
Status: Closed
⚠️ 9.0 business days
📋
▶
2 Work Order Created Nov 5, 11:35 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 1m
⏳ 4.0 business days
👷
▶
2 Technician Assigned Nov 10, 2:30 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From: Ready for Scheduling
To: Assigned
Duration in Previous: 5d 2h
🗓️
▶
2 Status: Scheduled Nov 10, 4:39 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Melissa Owens
Scheduled For: 2025-11-11T20:00:00.000+0000
⏳ 0.9 business days
⏱️
▶
3 5x Labor Added Nov 11, 10:31 PM
5x Labor Added → Status: 04-Scheduled → Expenses Added
📋
Status: 04-Scheduled by Ben Saur
From: Scheduled
To: 04-Scheduled
Duration in Previous: 1d 5h
💵
Expenses Added
Type: Expenses
Status: Open
Qty: 1
🏁
Status: Closed by Ben Saur Nov 11, 10:48 PM
From: 04-Scheduled
To: Closed
Duration in Previous: 16m
⏳ 2.0 business days
📄
▶
2 Status: Ready to Bill Nov 13, 3:42 PM
Status: Ready to Bill → Status: Invoice Pending
📨
Status: Invoice Pending by Diane Patton
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 2m
💰
Status: Invoiced by Diane Patton Nov 13, 3:48 PM
From: Invoice Pending
To: Invoiced
Duration in Previous: 3m
⚠️ 9.0 business days
🧾
Invoice Created Nov 25, 1:47 PM
Invoice Number: SM-246451

Bottlenecks

Ready for Scheduling
Duration: 3.9 business days (threshold: 1.0 business days)
Exceeded by 2.9 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

📞
Case 00538091
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Todd Fogiel
Scheduled
Nov 11, 3:00 PM
Created
Nov 5, 11:35 AM
Invoice #
SM-246451

Work Details (6)

Name Type Status Qty Amount Date
WL-03004133 Labor Open 2 $260.00 Nov 11, 10:31 PM
WL-03004134 Travel Open 69 $252.00 Nov 11, 10:31 PM
WL-03004135 Labor Open 5.25 $682.50 Nov 11, 10:31 PM
WL-03004136 Travel Open 291 $0.00 Nov 11, 10:31 PM
WL-03004137 Labor Open 1 $164.00 Nov 11, 10:31 PM
WL-03004138 Expenses Open 1 $0.00 Nov 11, 10:34 PM

Details