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WO-01313232 ↗ ServiceMax

SYRACUSE ORTHOPEDIC SPECIALIST • Inspection • PSM

📍 SYRACUSE ORTHOPEDICS CAMILLUS — 5417 West Genesee ST Suite 1, CAMILLUS NY, 13031

Nov 5, 2025 → Jan 5, 2026

✅ Completed
PSM
SLA Clock
Last business day of November 2025 · Target: Nov 28, 2025
✗ SLA Missed (23 biz days late)
Active: 38 biz days
🕐 Clock stopped: Completed (Jan 5, 2026)
▶ Clock Running
Status: Created
Nov 5 → Nov 5, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Nov 5 → Nov 5, 2025
0 business days (counted)
Running total: 0 of ? biz days used
4d
▶ Clock Running
Status: Assigned
Nov 5 → Nov 12, 2025
4 business days (counted)
Running total: 4 of ? biz days used
24d
▶ Clock Running
Status: Scheduled
Nov 12 → Dec 18, 2025
24 business days (counted)
Running total: 28 of ? biz days used
▶ Clock Running
Status: Entered
Dec 18 → Dec 18, 2025
0 business days (counted)
Running total: 28 of ? biz days used
▶ Clock Running
Status: Assigned
Dec 18 → Dec 18, 2025
0 business days (counted)
Running total: 28 of ? biz days used
10d
▶ Clock Running
Status: Scheduled
Dec 18 → Jan 5, 2026
10 business days (counted)
Running total: 38 of ? biz days used
▶ Clock Running
Status: Tech On Site
Jan 5 → Jan 5, 2026
0 business days (counted)
Running total: 38 of ? biz days used
Created: Nov 5, 2025 Completed: Jan 5, 2026
Show SLA Clock Detail (8 periods)
Period Status Clock Biz Days Running Total
Nov 5 → Nov 5 Created ▶ Running 0 0
Nov 5 → Nov 5 Ready for Scheduling ▶ Running 0 0
Nov 5 → Nov 12 Assigned ▶ Running 4 4
Nov 12 → Dec 18 Scheduled ▶ Running 24 28
Dec 18 → Dec 18 Entered ▶ Running 0 28
Dec 18 → Dec 18 Assigned ▶ Running 0 28
Dec 18 → Jan 5 Scheduled ▶ Running 10 38
Jan 5 → Jan 5 Tech On Site ▶ Running 0 38
Dispatch 0.0d
Coordinators 40.8d
Field Work 1.0d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
40.8 days
Over SLA
Field Work
1.0 days
Billing
0.0 days
Created: Nov 5, 2025 Due: Jan 30, 2026 Completed: Jan 6, 2026 (24 days early)
📅
38.9 days Total Age
⏱️
24.9d in Scheduled Longest Stage
🔄
9 transitions Status Changes
⚠️
37.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00541045
eBiotrack - Automated New Inspection Created
Closed
Inspection: Annual Equipment Calibration Service 9 pcs https://www.ebiotrack.com/omnicor/inspection.php?iid=10303
Priority
Standard
Origin
Email
Reason
New Case
Contact
Barbara Crisafi
Owner
Jessica Sells
Created
Nov 5, 2025
Work Orders from this Case (1)
WO-01313232 (current) Invoiced
Inspection • Erwin Forster
Created: Nov 5, 2025 • Closed: Jan 5, 2026
Completed with significant delays
Invoiced • 119 days old
🚨
Primary Delay 24.9 days stuck in "Scheduled"
⏱️
Total Delay 37.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.2d / 1.0d SLA
Assigned
4.7d / 0.5d SLA
Scheduled
35.9d / 2.0d SLA
Tech On Site
0.2d / 1.0d SLA
Completed
0.9d / 1.0d SLA
Closed
2.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
11/12 KSmith -- Scheduled for 1/5 with Barbara

11/12 KSmith -- Followed up with Barbara to schedule for 1/5

11/7 KSmith -- Barbara is on PTO until 11/10 and get back with us them

11/7 KSmith -- Sent email to schedule for 1/5

11/5 KSmith -- Sent email to schedule for 1/5

🔧 Work Performed
Inspected 9 items
🔍 Technician Findings
Inspectiion
⚠️ Problem Description
Inspection: Annual Equipment Calibration Service 9 pcs https://www.ebiotrack.com/omnicor/inspection.php?iid=10303

Timeline

📞
Case Linked Nov 5, 7:39 AM
Case Number: 00541045
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Nov 5, 11:47 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Sells
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Nov 5, 1:14 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From: Ready for Scheduling
To: Assigned
Duration in Previous: 1h 26m
⚠️ 5.0 business days
🗓️
▶
2 Status: Scheduled Nov 12, 12:02 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2026-01-05T13:00:00.000+0000
🚨 25.0 business days
🆕
▶
3 Status: Entered Dec 18, 10:24 AM
Status: Entered → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Kourtney Smith
Technician: a0h5A00000HFAYFQA5, Erwin Forster
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2026-01-05T14:30:00.000+0000
🚨 11.0 business days
🔧
Status: Tech On Site by Erwin Forster Jan 5, 10:49 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 18d 0h
✔️
Status: Completed by Erwin Forster Jan 5, 12:01 PM
From: Tech On Site
To: Completed
Duration in Previous: 1h 12m
⏱️
4x Labor Added Jan 5, 6:30 PM
Type: Labor, Travel, Expenses
Status: Open
Qty: 1.75, 1.25, 87
🏁
Status: Closed by Erwin Forster Jan 5, 7:05 PM
From: Completed
To: Closed
Duration in Previous: 7h 4m
⏳ 2.6 business days
📄
▶
2 Status: Ready to Bill Jan 7, 4:53 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Nancy Suarez
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⏳ 2.9 business days
🧾
Invoice Created Jan 11, 12:18 PM
Invoice Number: SM-250731

Bottlenecks

Assigned
Duration: 4.7 business days (threshold: 4.0 business hours)
Exceeded by 4.2 business days
Scheduled
Duration: 24.9 business days (threshold: 2.0 business days)
Exceeded by 22.9 business days
Scheduled
Duration: 11.0 business days (threshold: 2.0 business days)
Exceeded by 9.0 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

📞
Case 00541045
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
N/A
Technician
Erwin Forster
Scheduled
Jan 5, 9:30 AM
Created
Nov 5, 11:47 AM
Invoice #
SM-250731

Work Details (4)

Name Type Status Qty Amount Date
WL-03054094 Labor Open 1.75 $40.00 Jan 5, 6:30 PM
WL-03054095 Labor Open 1.25 $324.00 Jan 5, 6:30 PM
WL-03054096 Travel Open 87 - Jan 5, 6:30 PM
WL-03054097 Expenses Open 1 $0.00 Jan 5, 6:30 PM

Details