Midmark Service Request Dispatch Authorization - WO-00123556
Closed
Travel Zone 1
PROBLEM SUMMARY
PM NWD
ADDITIONAL NOTES
Best day for service is Mondays. PM Service Requirements: Tech to follow the checklist that is sent in the PM Kit. Tech needs
to show up on site with the proper supplies. Tech needs to submit to Midmark completed/signed checklist. Tech should also
leave a copy of completed checklist with Customer. For assistance, troubleshooting, or parts identification, contact Veterinary
Tech Service at 844-856-1232, option 4. Thank you!
DISPATCH ITEMS
Serial # V2384820 Item 8000-008S
ITEM DESCRIPTION
VETPRO 1000 W/LED SCALER AND SWIVEL FIBER OPTICS
PCR CODES
Problem Cause Resolution
UM GENERAL INQUIRY UM GENERAL INQUIRY GENERAL INQUIRY
Problem Change Cause Change Resolution Change
PARTS
Service Activity Line Status Order Number Product Code Estimated
Qty
Actual
Qty Tracking Number
Ship Exchanged Open 736805 002-10721-00 1.00000
11/20 Nsuarez missing PM Checklist please fill out and attach.
11-10 Mburris CB from POC to set appt
11-10 Mburris email sent to POC
11-10 Mburris
1ZE444250374870385
Estimated delivery
Wednesday, November 12 between 11:15 A.M. - 3:15 P.M
11/7/2025jsells
Ship To Name: Animal Care Clinic
Ship To Address: 4117 Bridgeport Way W
Ship To City/State: University Place, WA 98466-4329
Waybill (Tracking #): 1ZE444250374870385
Carrier: UPS-Parcel-Ground
The following items have shipped from Midmark Corporation on: 06-NOV-2025
LINE NO: 1.1 QTY: 1 ITEM: 002-10721-00 SERIAL #: DESCRIPTION: EXTENDED PERIODIC MAINTENANCE KIT, VET PRO 1000
11/05/2025 SRobinson- Called Rachel Husak, 1(253) 564-0900. She was busy atm. Sending email to upanimalcareclinic@gmail.com with WO# and advising a coordinator will be reaching out to schedule.
🔧Work Performed
pm unit, troubleshoot an air leak but found and fixed
🔍Technician Findings
PM unit
⚠️Problem Description
Travel Zone 1
PROBLEM SUMMARY
PM NWD
ADDITIONAL NOTES
Best day for service is Mondays. PM Service Requirements: Tech to follow the checklist that is sent in the PM Kit. Tech needs
to show up on site with the proper supplies. Tech needs to submit to Midmark completed/signed checklist. Tech should also
leave a copy of completed checklist with Customer. For assistance, troubleshooting, or parts identification, contact Veterinary
Tech Service at 844-856-1232, option 4. Thank you!
DISPATCH ITEMS
Serial # V2384820 Item 8000-008S
ITEM DESCRIPTION
VETPRO 1000 W/LED SCALER AND SWIVEL FIBER OPTICS
PCR CODES
Problem Cause Resolution
UM GENERAL INQUIRY UM GENERAL INQUIRY GENERAL INQUIRY
Problem Change Cause Change Resolution Change
PARTS
Service Activity Line Status Order Number Product Code Estimated
Qty
Actual
Qty Tracking Number
Ship Exchanged Open 736805 002-10721-00 1.00000
📄Description
Midmark VetPro 1000 (Series) Mobile Delivery System (8000-001, 8000-002, 8000-003, 8000-004, 8000-005, 8000-006,8000-006S, 8000-007, 8000-007S, 8000-008, 8000-008S)
📧
Email: EMSAR Request for service at Animal Care Clinic (Email to schedule service)
Completed Nov 10, 2025
To: upanimalcareclinic@gmail.com
CC:
BCC: michael.burris@emsar.com
Attachment: --none--
Subject: EMSAR Request for service at Animal Care Clinic (Email to schedule service)
Body:
Hi Rachel Husak,
I hope you're doing well. I wanted to inform you that we’ve received the tracking information for the parts required for your service. We’re now ready to schedule your appointment to complete the [repair/maintenance] on your VETPRO 1000 W/LED SCALER AND SWIVEL FIBER OPTICS.
We currently have ava
📧
Email: Midmark Vetpro 1000 PM - WO-01313239
Completed Nov 5, 2025
To: upanimalcareclinic@gmail.com
CC:
BCC:
Attachment: --none--
Subject: Midmark Vetpro 1000 PM - WO-01313239
Body:
Hello,
I am reaching out to you today to let you know that we have received the Maintenance request for your Vetpro 1000 (SN V2384820 ) and a work order has been created. That work order number is WO-01313239, you can use this number as a reference if you wanted to check on this request at all.
A coordintor will be reaching out to you to get this scheduled as soon as they ge
📋
Outbound to +12535640900
Completed Nov 5, 2025
11/05/2025 SRobinson- Called Rachel Husak, 1(253) 564-0900. She was busy atm. Sending email to upanimalcareclinic@gmail.com with WO# and advising a coordinator will be reaching out to schedule.
📅
WO-01313239 - Preventive Maintenance - VetPro 1000 (Series) - University Place - Animal Care Clinic
Nov 17, 2025 12:00pm – 2:00pm
Work Order: WO-01313239
Account: MIDMARK
Customer Case Number: SR 1486376 WO-00123556
Location: Animal Care Clinic
Address: 4117 Bridgeport Way W, University Place, WA 98466-4329
Manufacturer: Midmark Medical
Model #: VetPro 1000 (Series)
Serial #: V2384820
Contact Name: Rachel Husak
Contact Phone:
PDF
SRA_WO-00123556_ver1
Nov 5, 2025
PDF
SRA - 1486376 - animal care clinic
Nov 17, 2025
JPG
WIN_20251117_11_32_25_Pro
Nov 21, 2025
Timeline
📞
Case Linked Nov 5, 9:37 AM
Case Number:00541081
Subject:Midmark Service Request Dispatch Authorization - WO-00123556
Status:Closed
📋
Work Order Created Nov 5, 12:10 PM
Work Order:WO-01313239
Type:Preventive Maintenance
Priority:P4
📅
Status: Ready for Scheduling by Shelby RobinsonNov 5, 12:18 PM
From:Entered
To:Ready for Scheduling
Duration in Previous:7m
👷
▶
2
Technician Assigned Nov 5, 12:45 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Michael Burris
From:Ready for Scheduling, Assigned
To:Assigned, Awaiting Parts - Customer
Duration in Previous:27m, 0m
⏳3.0 business days
📅
Status: Ready for Scheduling by Jessica SellsNov 7, 9:14 AM
From:Awaiting Parts - Customer
To:Ready for Scheduling
Duration in Previous:1d 20h
⏳2.0 business days
📅
▶
2
Dispatch Scheduled Nov 10, 11:44 AM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Michael Burris
From:Ready for Scheduling
To:Scheduled
Duration in Previous:3d 2h
⚠️5.0 business days
🔧
Status: Tech On Site by Tim HolmanNov 17, 12:57 PM
From:Scheduled
To:Tech On Site
Duration in Previous:7d 1h
✔️
Status: Completed by Tim HolmanNov 17, 2:39 PM
From:Tech On Site
To:Completed
Duration in Previous:1h 41m
⏱️
▶
2
3x Labor Added Nov 17, 7:11 PM
3x Labor Added → Status: Closed
🏁
Status: Closed by Tim Holman
From:Completed
To:Closed
Duration in Previous:4h 33m
⏳3.6 business days
✏️
Status: WO Correction Needed by Nancy SuarezNov 20, 12:07 PM
From:Closed
To:WO Correction Needed
Duration in Previous:2d 16h
🏁
Status: Closed by Tim HolmanNov 21, 10:10 AM
From:WO Correction Needed
To:Closed
Duration in Previous:22h 2m
⏳2.0 business days
📄
▶
2
Status: Ready to Bill Nov 24, 3:44 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Nancy Suarez
From:Invoice Pending
To:Invoiced
Duration in Previous:1m
⚠️9.0 business days
🧾
Invoice Created Dec 8, 5:14 PM
Invoice Number:247456
Bottlenecks
Ready for Scheduling
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Scheduled
Duration: 4.9 business days (threshold: 2.0 business days)
Exceeded by 2.9 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)