11/25/25 RBerry- LM with Elena Munoz advising tracking has been received but has not updated on UPS website. Advised we will call to schedule once tracking updates.
11/25/25 RBerry- Updated due date based on parts. Removed delay code.
11/10 KKelch scheduled per logged email from Elena
11/6 KKelch sent Elena an email for scheduling
🔧Work Performed
Unit is burning packs while running cycle. checked unit, Unit is hanging off table. Unit is leveled with a black stick handle. Checked unit. Adjusted "stick". checked interior of unit, water marks are seen at an angle. Recommend moving unit. Water level sensor corroded, needs replacement. Update 12/10/2025 - Tech arrived on site and replaced the water level sensor. Tech ran a cycle and cycle went through just fine with no errors. Tech showed the site manager and she was pleased that the autoclave was working again. After showing the site manager, the autoclave was placed back in service.
🔍Technician Findings
Unit is burning packs while running cycle. checked unit, Unit is hanging off table. Unit is leveled with a black stick handle.
⚠️Problem Description
Troubleshoot Autoclave melting packs.
Tuttnauer 3870 EA
Model 387EA
S/N 2606777
N/B 135483
Auto clave not working properly, auto clave melting the packs of towels that we use for mohs. https://www.ebiotrack.com/workorder.php?wo=69489
📧
Email:Re: Scheduling for WO-01313241
Completed Dec 1, 2025
From: Elena.Munoz@adcsclinics.com
To: kaitlyn.kelch@emsar.com
Hello, That will work. Thanks
Elena MunozSenior Location Manager (Aurora and Central Park)Elena.Munoz@adcsclinics.com From: Kaitlyn Kelch <kaitlyn.kelch@emsar.com>Sent: Monday, December 1, 2025 7:10 AMTo: Elena Munoz <Elena.Munoz@adcsclinics.com>Subject: Scheduling for WO-01313241 Good morning Elena, I am reaching out from EMSAR to schedule the repair needed for your autoclave. Our technician, Andy, can be there on 12/8 between
📧
Email: Scheduling for WO-01313241
Completed Dec 1, 2025
To: elena.munoz@adcsclinics.com
CC:
BCC: kaitlyn.kelch@emsar.com
Attachment: --none--
Subject: Scheduling for WO-01313241
Body:
Good morning Elena,
I am reaching out from EMSAR to schedule the repair needed for your autoclave. Our technician, Andy, can be there on 12/8 between 2 and 4 pm. Please let me know if this date and time works for you.
Thank you,
Kaitlyn Kelch
Account Service Coordinator I-West District
(937) 741-4389
kaitlyn.kelch@emsar.com
www.emsar.com
Disclaimer: The informat
📋
Outbound to +13053037815
Completed Nov 25, 2025
11/25/25 RBerry- LM with Elena Munoz advising tracking has been received but has not updated on UPS website. Advised we will call to schedule once tracking updates.
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Nov 19, 2025
To: elena.munoz@adcsclinics.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01313241Location: ADCS - 406 - AuroraAddress: 13701 E Mississippi Ave, Suite 320 Aurora, CO 80012Device: Problem Description: Troubleshoot Autoclave melting packs.
Tuttnauer 3870 E
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Nov 12, 2025
To: elena.munoz@adcsclinics.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01313241Location: ADCS - 406 - AuroraAddress: 13701 E Mississippi Ave, Suite 320 Aurora, CO 80012Device: Problem Description: Troubleshoot Autoclave melting packs.
Tuttnauer 3870 E
📧
Email:Re: Scheduling for WO-01313241
Completed Nov 10, 2025
📧
Email: Scheduling for WO-01313241
Completed Nov 6, 2025
To: elena.munoz@adcsclinics.com
CC:
BCC: kaitlyn.kelch@emsar.com
Attachment: --none--
Subject: Scheduling for WO-01313241
Body:
Good morning Elena,
I am reaching out from EMSAR to schedule the repair needed for your autoclave. Our technician, Michael, can be there on 11/11 between 2:30 and 3:30 pm. Please let me know if this date and time works for you.
Thank you,
Kaitlyn Kelch
Account Service Coordinator I-West District
(937) 741-4389
kaitlyn.kelch@emsar.com
www.emsar.com
Disclaimer: Th
Work Order: WO-01313241
Account: Advanced Dermatology and Cosmetic Surgery (ADCS)
Customer Case Number:
Location: ADCS - 406 - Aurora
Address: 13701 E Mississippi Ave, Suite 320, Aurora, CO 80012
Manufacturer:
Model #:
Serial #:
Contact Name: Elena Munoz
Contact Phone: 3053037815 personal numbe
JPG
11-11-25 stick used as level
Nov 12, 2025
JPG
11-11-25 stick used as level 2
Nov 12, 2025
JPG
11-11-25 hanging off table missing levels
Nov 12, 2025
JPG
11-11-25 hanging off table
Nov 12, 2025
JPG
11-11-25 inner chamber
Nov 12, 2025
JPG
11-11-25 tutt emsn
Nov 12, 2025
JPG
11-11-25 tutt sn
Nov 12, 2025
Timeline
📞
Case Linked Oct 16, 3:45 PM
Case Number:00536244
Subject:HCP L2 Review
Status:Closed
🚨15.0 business days
📋
▶
2
Work Order Created Nov 5, 12:17 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Derek Reynolds
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
👷
▶
2
Technician Assigned Nov 6, 9:00 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From:Ready for Scheduling
To:Assigned
Duration in Previous:20h 42m
⏳3.0 business days
📅
▶
2
Dispatch Scheduled Nov 10, 9:10 AM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Kaitlyn Kelch
From:Assigned
To:Scheduled
Duration in Previous:4d 0h
⏳1.0 business days
🔧
Status: Tech On Site by Michael MorrisNov 11, 2:20 PM
From:Scheduled
To:Tech On Site
Duration in Previous:1d 5h
⏱️
3x Labor Added Nov 11, 5:11 PM
Type:Labor, Travel
Status:Open
Qty:0.5, 3, 15
🔩
▶
2
3x Parts Added Nov 11, 7:08 PM
3x Parts Added → Status: Completed
✔️
Status: Completed by Michael Morris
From:Tech On Site, Completed
To:Completed, Incomplete
Duration in Previous:4h 49m, 0m
📦
▶
2
Parts Requested Nov 12, 9:47 AM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Wendy Argueta
From:Incomplete
To:Awaiting Parts
Duration in Previous:14h 38m
🚨10.0 business days
💵
▶
3
Expenses Added Nov 25, 3:06 PM
Expenses Added → 2x Parts Added → Status: Reschedule
🔩
2x Parts Added
Type:Parts, Expenses
Status:Open
Qty:1
🔄
Status: Reschedule by Ricky Bailey
From:Awaiting Parts
To:Reschedule
Duration in Previous:13d 5h
⏳3.0 business days
👷
▶
2
Technician Assigned Dec 1, 9:09 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From:Reschedule
To:Assigned
Duration in Previous:5d 18h
🗓️
▶
2
Status: Scheduled Dec 1, 11:39 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For:2025-12-08T22:00:00.000+0000
⚠️6.0 business days
📅
Dispatch Scheduled by Kaitlyn KelchDec 8, 2:59 PM
Scheduled For:2025-12-10T21:00:00.000+0000
⏳3.0 business days
⏱️
5x Labor Added Dec 10, 1:26 PM
Type:Labor, Travel
Status:Open
Qty:0.5, 1.5, 13, 66
🔧
Status: Tech On Site by Andrew PrzybylaDec 10, 3:30 PM
From:Scheduled
To:Tech On Site
Duration in Previous:9d 3h
✔️
Status: Completed by Andrew PrzybylaDec 10, 5:06 PM
From:Tech On Site
To:Completed
Duration in Previous:1h 35m
🏁
Status: Closed by Andrew PrzybylaDec 10, 5:59 PM
From:Completed
To:Closed
Duration in Previous:53m
⏳2.8 business days
📄
▶
2
Status: Ready to Bill Dec 13, 11:28 AM
Status: Ready to Bill → Invoice Created
🧾
Invoice Created
Invoice Number:SM-249076
Bottlenecks
Ready for Scheduling
Duration: 1.8 business days (threshold: 1.0 business days)
Exceeded by 6.7 business hours
Assigned
Duration: 3.0 business days (threshold: 4.0 business hours)
Exceeded by 2.5 business days
Awaiting Parts
Duration: 10.0 business days (threshold: 3.0 business days)
Exceeded by 7.0 business days
Reschedule
Duration: 2.5 business days (threshold: 2.0 business days)
Exceeded by 3.9 business hours
Scheduled
Duration: 7.9 business days (threshold: 2.0 business days)
Exceeded by 5.9 business days
Closed
Duration: 2.1 business days (threshold: 1.0 business days)