Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01313247 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 Med One Group - Raleigh — 3811 Tarheel Drive Suite 109, Raleigh NC, 27609

Nov 5, 2025 → Nov 26, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2026
✓ SLA Met (271 biz days early)
Active: 14 biz days
🕐 Clock stopped: Completed (Nov 26, 2025)
▶ Clock Running
Status: Created
Nov 5 → Nov 5, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Nov 5 → Nov 5, 2025
0 business days (counted)
Running total: 0 of ? biz days used
14d
▶ Clock Running
Status: Scheduled
Nov 5 → Nov 26, 2025
14 business days (counted)
Running total: 14 of ? biz days used
Created: Nov 5, 2025 Completed: Nov 26, 2025
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Nov 5 → Nov 5 Created ▶ Running 0 0
Nov 5 → Nov 5 Assigned ▶ Running 0 0
Nov 5 → Nov 26 Scheduled ▶ Running 14 14
Dispatch 0.2d
Coordinators 14.6d
✓ SLA Met
Dispatch
0.2 days
Coordinators
14.6 days
Over SLA
Created: Nov 5, 2025 Due: Dec 31, 2026 Completed: Nov 26, 2025 (400 days early)
📅
14.8 days Total Age
⏱️
14.6d in Scheduled Longest Stage
🔄
3 transitions Status Changes
⚠️
12.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...

Originating Case

Open in Salesforce →
🎫
Case #00541279
URGENT Philips WO Request
Closed
Trilogy EV300 Ventilator - Machine Flow Sensor Inaccurate Flow Measurements and/or Delivery
Priority
High
Origin
Email
Reason
New Case
Contact
Chad Agliam
Owner
Shelby Robinson
Created
Nov 5, 2025
Work Orders from this Case (1)
WO-01313247 (current) Invoiced
FCO • Fady Messak
Created: Nov 5, 2025 • Closed: Nov 26, 2025
Completed with significant delays
Invoiced • 119 days old
🚨
Primary Delay 14.6 days stuck in "Scheduled"
⏱️
Total Delay 12.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.2d / 0.5d SLA
Scheduled
14.6d / 2.0d SLA
Closed
0.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
FM-11-26-2025-documentation only, needed the WO to create an incident WO
🔧 Work Performed
documentation only, needed the WO to create an incident WO
⚠️ Problem Description
Trilogy EV300 Ventilator - Machine Flow Sensor Inaccurate Flow Measurements and/or Delivery
📄 Description
Philips Trilogy EV300 Hospital Ventilator (DS2200X11B / 989805661881)
📞 Call Description
FCO86600081

Timeline

📞
Case Linked Nov 5, 12:20 PM
Case Number: 00541279
Subject: URGENT Philips WO Request
Status: Closed
📋
Work Order Created Nov 5, 12:29 PM
Work Order: WO-01313247
Type: FCO
Priority: PC
👷
▶
3 Technician Assigned Nov 5, 2:05 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Mandy Newman
From: Entered, Assigned
To: Assigned, Scheduled
Duration in Previous: 1h 35m, 0m
📅
Dispatch Scheduled by Mandy Newman
Scheduled For: 2025-11-05T13:00:00.000+0000
⚠️ 7.2 business days
📅
Dispatch Scheduled by Fady Messak Nov 17, 1:59 AM
Scheduled For: 2025-11-28T13:00:00.000+0000
⚠️ 7.8 business days
⏱️
▶
2 Labor Added Nov 26, 6:17 AM
Labor Added → Status: Completed
✔️
Status: Completed by Fady Messak
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 20d 16h, 0m
📄
Status: Ready to Bill by Timothy Amburgey Nov 26, 9:01 AM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 2h 42m, 0m
⏳ 2.0 business days
🧾
Invoice Created Dec 1, 6:19 PM
Invoice Number: SM-247601

Bottlenecks

Scheduled
Duration: 14.6 business days (threshold: 2.0 business days)
Exceeded by 12.6 business days

🔗 Related Artifacts

📞
Case 00541279
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Fady Messak
Scheduled
Nov 28, 8:00 AM
Created
Nov 5, 12:29 PM
Invoice #
SM-247601

Work Details (1)

Name Type Status Qty Amount Date
WL-03020579 Labor Open 0.083333333333333 $0.00 Nov 26, 6:17 AM

Details