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WO-01313252 ↗ ServiceMax

LUNENBURG FIRE DEPARTMENT • Preventive Maintenance • PSM

📍 Lunenburg Fire Department — 655 Mass. Ave., Lunenberg MA, 01462

Nov 5, 2025 → Nov 25, 2025

✅ Completed
PSM
SLA Clock
Last business day of November 2025 · Target: Nov 28, 2025
✓ SLA Met
Active: 14 biz days
🕐 Clock stopped: Invoiced (Nov 26, 2025)
▶ Clock Running
Status: Created
Nov 5 → Nov 5, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Nov 5 → Nov 5, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Nov 5 → Nov 5, 2025
0 business days (counted)
Running total: 0 of ? biz days used
14d
▶ Clock Running
Status: Scheduled
Nov 5 → Nov 26, 2025
14 business days (counted)
Running total: 14 of ? biz days used
Created: Nov 5, 2025 Invoiced: Nov 26, 2025
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Nov 5 → Nov 5 Created ▶ Running 0 0
Nov 5 → Nov 5 Ready for Scheduling ▶ Running 0 0
Nov 5 → Nov 5 Assigned ▶ Running 0 0
Nov 5 → Nov 26 Scheduled ▶ Running 14 14
Dispatch 0.0d
Coordinators 14.8d
Field Work 0.7d
✓ SLA Met
Dispatch
0.0 days
Coordinators
14.8 days
Over SLA
Field Work
0.7 days
Created: Nov 5, 2025 Due: Dec 5, 2025 Completed: Nov 26, 2025 (9 days early)
📅
14.1 days Total Age
⏱️
14.4d in Scheduled Longest Stage
🔄
6 transitions Status Changes
⚠️
13.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00541205
eBiotrack - New Inspection Created
Closed
Semi-Annual Equipment PM Equipment: 4 https://www.ebiotrack.com/inspection.php?iid=31027
Priority
Standard
Origin
Email
Reason
New Case
Contact
Karen Weller
Owner
Shelby Robinson
Created
Nov 5, 2025
Work Orders from this Case (1)
WO-01313252 (current) Invoiced
Preventive Maintenance • Paul Bonang Jr
Created: Nov 5, 2025 • Closed: Nov 25, 2025
Completed with significant delays
Invoiced • 119 days old
🚨
Primary Delay 14.4 days stuck in "Scheduled"
⏱️
Total Delay 13.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Assigned
0.4d / 0.5d SLA
Scheduled
14.4d / 2.0d SLA
Tech On Site
0.7d / 1.0d SLA
Closed
1.6d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
11/5 KSmith -- Scheduled for 11/26 with Jenny

11/5 KSmith -- Sent email to schedule for 11/26

🔧 Work Performed
Ferno Washington Inc - Model 59-T EZ-Glide Serial #: 13N-270208 - Asset ID: 13273265 Stryker Medical - 6251 Stair-Pro Serial #: 051039893 - Asset ID: 13273264 Stryker Medical - 6251 Stair-Pro Serial #: 029039366 - Asset ID: 13273267 Stryker Medical - Xpedition Serial #: 2401002496 - Asset ID: 13273266
⚠️ Problem Description
Semi-Annual Equipment PM Equipment: 4 https://www.ebiotrack.com/inspection.php?iid=31027

Timeline

📞
Case Linked Nov 5, 10:55 AM
Case Number: 00541205
Subject: eBiotrack - New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Nov 5, 12:41 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Shelby Robinson
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Nov 5, 12:53 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From: Ready for Scheduling
To: Assigned
Duration in Previous: 11m
🗓️
▶
2 Status: Scheduled Nov 5, 3:46 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2025-11-26T14:00:00.000+0000
🚨 15.0 business days
🔧
Status: Tech On Site by Paul Bonang Nov 26, 9:03 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 20d 17h
⏱️
▶
2 6x Labor Added Nov 26, 2:18 PM
6x Labor Added → Status: Closed
🏁
Status: Closed by Ben Saur
From: Tech On Site
To: Closed
Duration in Previous: 5h 16m
⏳ 2.0 business days
📄
▶
2 Status: Ready to Bill Dec 1, 5:32 PM
Status: Ready to Bill → Invoice Created
🧾
Invoice Created
Invoice Number: SM-247917

Bottlenecks

Scheduled
Duration: 14.4 business days (threshold: 2.0 business days)
Exceeded by 12.4 business days
Closed
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.7 business hours

🔗 Related Artifacts

📞
Case 00541205
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Paul Bonang Jr
Scheduled
Nov 26, 9:00 AM
Created
Nov 5, 12:41 PM
Invoice #
SM-247917

Work Details (6)

Name Type Status Qty Amount Date
WL-03020998 Labor Open 0.5 $0.00 Nov 26, 2:18 PM
WL-03020999 Labor Open 0.5 $0.00 Nov 26, 2:18 PM
WL-03021000 Labor Open 0.5 $0.00 Nov 26, 2:18 PM
WL-03021001 Labor Open 0.5 $0.00 Nov 26, 2:18 PM
WL-03021002 Labor Open 1.75 $0.00 Nov 26, 2:18 PM
WL-03021003 Travel Open 88 $0.00 Nov 26, 2:18 PM

Details