**Need to fix billable qty & unit price before emailing invioce**
11/6/25 AJinerson - Chatter to FSE regarding arrival instructions.
11/6/25 AJinerson - Called POC back to follow up and confirm scheduling. Confirmed tech visit for Weds. 11/12 with eta between 9am-11am.
Arrival instructions:
Please have tech call DeWayne (Chief Campbell) directly at (205) 533-5637when he's close to arriving and they will assist him onsite and meet him.
**Do not reschedule, they want this done in Nov. and this is the best date that works for them before our tech goes on PTO**
11/6/25 AJinerson - Called POC back to follow up and confirm scheduling. Left VM regarding confirming we still have Weds. 11/12 available.
11/6/25 AJinerson - Received VM from POC asking for Weds. 11/12.
11/5/25 AJinerson - Called POC to schedule tech visit. Spoke with Chief Campbell and offered tech visit on below dates.
Fri. 11/7
Mon. 11/10
Tues. 11/11 (they are closed)
Weds. 11/12
He will call back to confirm which date works best for them.
🔧Work Performed
Ferno Washington Inc - Model 35-A (Series)
Serial #: L-678406 - Asset ID: a0C6e00000vSnk3EAC
Stryker Medical - 6252 Stair-Pro
Serial #: 120841272 - Asset ID: a0CVU00002OHEje2AH
Ferno Washington Inc - Model 35-A (Series)
Serial #: L-707783 - Asset ID: 13265808
Stryker Medical - 6252 Stair-Pro
Serial #: 120841273 - Asset ID: 13265810
Stryker Medical - 6252 Stair-Pro
Serial #: 160141466 - Asset ID: 13265820
Stryker Medical - 6252 Stair-Pro
Serial #: 090639351 - Asset ID: 13265814
Stryker Medical - 6252 Stair-Pro
Serial #: 090639352 - Asset ID: 13265807
Stryker Medical - 6252 Stair-Pro
Serial #: 090639350 - Asset ID: 13265815
Stryker Medical - 6252 Stair-Pro
Serial #: 050440407 - Asset ID: 13265813
Stryker Medical - 6252 Stair-Pro
Serial #: 161240377 - Asset ID: 13265816
Stryker Medical - 6252 Stair-Pro
Serial #: 2206010000460 - Asset ID: 13265818
Stryker Medical - 6252 Stair-Pro
Serial #: 050440406 - Asset ID: 13265809
Stryker Medical - 6252 Stair-Pro
Serial #: 050440403 - Asset ID: 13265811
Ferno Washington Inc - Model 35-A (Series)
Serial #: L-797989 - Asset ID: 13265812
Stryker Medical - 6252 Stair-Pro
Serial #: 050440408 - Asset ID: 13265817
Stryker Medical - 6252 Stair-Pro
Serial #: 170839395 - Asset ID: 13265819
🔍Technician Findings
11/12 DI: Completed PM\'s / Evaluations on 14 devices (12 Stair Chairs and 2 Cots) - Called and spoke with Chief Campbell and advised of equipment status / units needing follow up quoting for repair
⚠️Problem Description
Annual Equipment PM
Equipment: 12
Please see quote/rate card to attach
https://www.ebiotrack.com/inspection.php?iid=31030
📧
Email: EMSAR Service on Unit Checklist WO-01313254.
Completed Nov 14, 2025
To: dcampbell@roswellgov.com
CC:
BCC:
Attachment: Roswell FD_2025 EMS RC Signed (1).pdf
Subject: EMSAR Service on Unit Checklist WO-01313254.
Body:
Dear Customer,
Service on unit with Serial Number has been completed on Work Order number WO-01313254.
Location: Roswell Fire Department - Alpharetta St.Address: 1002 Alpharetta Street Roswell, GA 30075
Please find the attached checklist with this email.
Best Regards,EMSAR
📋
Outbound to +12055335637
Completed Nov 6, 2025
11/6/25 AJinerson - Called POC back to follow up and confirm scheduling. Confirmed tech visit for Weds. 11/12 with eta between 9am-11am.
Please have tech call DeWayne directly when he's close to arriving and they will assist him onsite and meet him.
📋
Outbound to +17706413730
Completed Nov 5, 2025
11/5/25 AJinerson - Called POC to schedule tech visit. Spoke with Chief Campbell and offered tech visit on below dates.
Fri. 11/7
Mon. 11/10
Tues. 11/11 (they are closed)
Weds. 11/12
He will call back to confirm which date works best for them.
Nov 6, 2025 1:33pm
@Dylan Ingraham Hey Dylan, this site is scheduled for your visit next Weds. 11/12. POC is DeWayne (Chief Campbell). He requested for you to please call him when you are getting close to arriving so he can meet you onsite this morning. Best number to reach him at: (205) 533-5637 Thanks!
📅
WO-01313254 - Preventive Maintenance - Roswell - Roswell Fire Department - Alpharetta St.
Nov 12, 2025 9:00am – 4:00pm
Work Order: WO-01313254
Account: ROSWELL FIRE DEPARTMENT
Customer Case Number:
Location: Roswell Fire Department - Alpharetta St.
Address: 1002 Alpharetta Street, Roswell, GA 30075
Manufacturer:
Model #:
Serial #:
Contact Name: DeWayne Campbell
Contact Phone: 770-641-3730
Contact Email: dcampbel
PDF
Roswell FD_2025 EMS RC Signed (1)
Nov 5, 2025
Timeline
📞
Case Linked Nov 4, 5:10 PM
Case Number:00540979
Subject:L2 review - EMS
Status:Closed
📋
▶
2
Work Order Created Nov 5, 12:45 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Shelby Robinson
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
👷
▶
2
Status: Assigned Nov 5, 2:49 PM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Abby Jinerson
Technician:Dylan Ingraham
🗓️
▶
2
Status: Scheduled Nov 6, 1:29 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Abby Jinerson
Scheduled For:2025-11-12T14:00:00.000+0000
⏳4.0 business days
🔧
Status: Tech On Site by Dylan IngrahamNov 12, 9:40 PM
From:Scheduled
To:Tech On Site
Duration in Previous:6d 8h
⏱️
▶
2
18x Labor Added Nov 12, 11:10 PM
18x Labor Added → Status: Closed
🏁
Status: Closed by Ben Saur
From:Tech On Site
To:Closed
Duration in Previous:1h 30m
⏳2.1 business days
📄
Status: Ready to Bill by Diane PattonNov 14, 4:20 PM
From:Closed, Ready to Bill
To:Ready to Bill, Invoice Pending
Duration in Previous:1d 17h, 0m
💰
Status: Invoiced by Diane PattonNov 14, 4:26 PM
From:Invoice Pending
To:Invoiced
Duration in Previous:5m
⏳2.9 business days
🧾
Invoice Created Nov 18, 3:50 PM
Invoice Number:SM-246721
Bottlenecks
Assigned
Duration: 1.5 business days (threshold: 4.0 business hours)
Exceeded by 1.0 business days
Scheduled
Duration: 4.0 business days (threshold: 2.0 business days)
Exceeded by 2.0 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)