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WO-01313258 ↗ ServiceMax

CenterWell (Humana) • Misc. Inspection • P5

📍 Centerwell - Regency Centre — 171 W. Lowery Lane, Lexington KY, 40503

Nov 5, 2025 → Nov 5, 2025

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Nov 13, 2025
✓ SLA Met (4 biz days early)
Active: 1 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Nov 6, 2025)
SLA Target
▶ Clock Running
Status: Created
Nov 5 → Nov 5, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Nov 5 → Nov 5, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Assigned
Nov 5 → Nov 5, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
1d
▶ Clock Running
Status: Scheduled
Nov 5 → Nov 6, 2025
1 business day (counted)
Running total: 1 of 5 biz days used
Created: Nov 5, 2025 Completed: Nov 6, 2025
Business Days Used 1 / 5
0 5d budget
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Nov 5 → Nov 5 Created ▶ Running 0 0 / 5
Nov 5 → Nov 5 Ready for Scheduling ▶ Running 0 0 / 5
Nov 5 → Nov 5 Assigned ▶ Running 0 0 / 5
Nov 5 → Nov 6 Scheduled ▶ Running 1 1 / 5
Dispatch 0.0d
Coordinators 1.3d
Billing 0.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
1.3 days
Billing
0.0 days
Created: Nov 5, 2025 Due: Nov 12, 2025 Completed: Nov 6, 2025 (6 days early)
📅
1.3 days Total Age
⏱️
3.0d in Closed Longest Stage
🔄
6 transitions Status Changes
⚠️
2.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00541201
calibrate blood pressure cuffs - # devices & Address
Closed
Miscellaneous Calibration I wanted to schedule a time when we can have our automated blood pressure cuffs calibrated. The medical assistance and the doctors said they are not reading properly. Three electric ones and 2 manual ones that need to be calibrated. https://www.ebiotrack.com/inspection.php?iid=31031
Priority
Standard
Origin
Email
Reason
New Case
Contact
Shelby Williamson
Owner
Shelby Robinson
Created
Nov 5, 2025
Work Orders from this Case (1)
WO-01313258 (current) Invoiced
Misc. Inspection • Vincent Nyathi
Created: Nov 5, 2025 • Closed: Nov 5, 2025
Completed with minor delays
Invoiced • 119 days old
🚨
Primary Delay 3.0 days stuck in "Closed"
⏱️
Total Delay 2.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Assigned
0.0d / 0.5d SLA
Scheduled
1.3d / 2.0d SLA
Closed
3.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

11/5/2025 CRamen spoke with Shelby and scheduled calibrations for this afternoon. 


🔧 Work Performed
NIBP function tested all 3 bp machines at the following pressure points: 120 mmHg systolic / 80 mmHg diastolic – Passed 190 mmHg systolic / 120 mmHg diastolic – Passed 80 mmHg systolic / 40 mmHg diastolic – Passed All NIBP function tests completed and passed within specification. Verified BP machine calibration — all readings within ±3 mmHg tolerance.
🔍 Technician Findings
Completed operational and functional checks on BP machines and portable bp Advised the customer to change cuffs
⚠️ Problem Description
Miscellaneous Calibration I wanted to schedule a time when we can have our automated blood pressure cuffs calibrated. The medical assistance and the doctors said they are not reading properly. Three electric ones and 2 manual ones that need to be calibrated. https://www.ebiotrack.com/inspection.php?iid=31031

Timeline

📞
Case Linked Nov 5, 10:51 AM
Case Number: 00541201
Subject: calibrate blood pressure cuffs - # devices & Address
Status: Closed
📋
4 Work Order Created Nov 5, 12:54 PM
Work Order Created → Status: Ready for Scheduling → Technician Assigned → Status: Assigned
📅
Status: Ready for Scheduling by Shelby Robinson
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
Technician Assigned by Charles Ramen
Technician: Vincent Nyathi
👷
Status: Assigned by Charles Ramen
From: Ready for Scheduling
To: Assigned
Duration in Previous: 4m
🗓️
2 Status: Scheduled Nov 5, 1:02 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Charles Ramen
Scheduled For: 2025-11-05T21:00:00.000+0000, 2025-11-05T20:30:00.000+0000
⏱️
2 3x Labor Added Nov 5, 11:06 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Vincent Nyathi
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 10h 3m, 0m
3.1 business days
📄
2 Status: Ready to Bill Nov 10, 9:23 AM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 0m
1.0 business days
🧾
Invoice Created Nov 11, 4:31 PM
Invoice Number: SM-246080

Bottlenecks

Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

📞
Case 00541201
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Misc. Inspection
Branch
Edge
Technician
Vincent Nyathi
Scheduled
Nov 5, 3:30 PM
Created
Nov 5, 12:54 PM
Invoice #
SM-246080

Work Details (3)

Name Type Status Qty Amount Date
WL-02998045 Labor Open 0.5 $59.50 Nov 5, 11:06 PM
WL-02998046 Labor Open 3.3333333333333 $416.50 Nov 5, 11:06 PM
WL-02998047 Travel Open 205 - Nov 5, 11:06 PM

Details