1/5/2026 CRamen John returned call and scheduled for Wednesday 1/14/2026 with tech arrival between 8-10am.
1/5/2026 CRamen left a vm for a returned call to re-schedule as techs vehicles transmission blew on way to facility. Offered Wednesday 1/14/2025 with tech arrival between 8-10am.
11/18/2025 CRamen logged email confirming Monday 1/5/2026 with an arrival window between 8-10am.
11/12/2025 CRamen logged email requesting Monday 1/5/2026 with an arrival window between 8-10am. Placeholder set
11/5/2025 CRamen left a vm for a returned call to schedule for January Inspections
🔧Work Performed
Performed inspection completed
🔍Technician Findings
Annual inspection
⚠️Problem Description
Inspection: Annual Equipment Electrical Safety Test And Calibration Service
Equipment: 14
https://www.ebiotrack.com/inspection.php?iid=31026
📋
Inbound from +12169322800
Completed Jan 5, 2026
1/5/2026 CRamen John returned call and scheduled for Wednesday 1/14/2026 with tech arrival between 8-10am.
📋
Outbound to +12163208223
Completed Jan 5, 2026
1/5/2026 CRamen left a vm for a returned call to re-schedule as techs vehicles transmission blew on way to facility. Offered Wednesday 1/14/2025 with tech arrival between 8-10am.
📧
Email:RE: EMSAR Request for service at Bellefaire JCB Health Clinic (Email to schedule service)
Completed Nov 18, 2025
From: benkoj@bellefairejcb.org
To: cramen@emsar.com
What equipment are you servicing please. The date and time are fine, just need information as I am newly overseeing this area. Thank you. Best, J John Benko, DirectorThe Office of Healthcare CoordinationBellefaire Jewish Children’s Bureau22001 Fairmount Blvd. | Shaker Heights, OH | 44118216.320.8223 o| 216/469-7487 c benkoj@bellefairejcb.org |www.bellefairejcb.org From: Charles Ramen <cramen@emsar.com> Sent: Wednesday, November 12,
📧
Email: EMSAR Request for service at Bellefaire JCB Health Clinic (Email to schedule service)
Completed Nov 12, 2025
To: benkoj@bellefairejcb.org
CC:
BCC: cramen@emsar.com
Attachment: --none--
Subject: EMSAR Request for service at Bellefaire JCB Health Clinic (Email to schedule service)
Body:
Hi John Benko,
I hope you’re doing well. I’m reaching out to schedule a service appointment for Inspection: Annual Equipment Electrical Safety Test And Calibration Service
Equipment: 14
Here’s the location information we have on file:
Location:
Bellefaire JCB Health Clinic
22001 Fairmount Boulevard, Bldg E ,
📋
Outbound to +12163208700
Completed Nov 5, 2025
11/5/2025 CRamen left a vm for a returned call to schedule for January Inspections
Work Order: WO-01313259
Account: Bellefaire JCB Health Clinic
Customer Case Number:
Location: Bellefaire JCB Health Clinic
Address: 22001 Fairmount Boulevard, Bldg E ,, Shaker Heights, OH 44118
Manufacturer:
Model #:
Serial #:
Contact Name: John Benko
Contact Phone: 216.320.8223
Contact Email: b
Timeline
📞
Case Linked Nov 5, 6:01 AM
Case Number:00541035
Subject:eBiotrack - Automated New Inspection Created
Status:Closed
📋
▶
2
Work Order Created Nov 5, 12:55 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by John Rolston
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
👷
▶
2
Technician Assigned Nov 5, 3:44 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Charles Ramen
From:Ready for Scheduling
To:Assigned
Duration in Previous:2h 49m
⚠️9.0 business days
📅
▶
2
Dispatch Scheduled Nov 18, 10:44 AM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Charles Ramen
From:Assigned
To:Scheduled
Duration in Previous:12d 19h
🚨31.0 business days
🔄
▶
2
Status: Reschedule Jan 5, 10:17 AM
Status: Reschedule → Dispatch Scheduled
📅
Dispatch Scheduled by Charles Ramen
Scheduled For:2026-01-14T13:00:00.000+0000
⏳3.0 business days
⏱️
Labor Added Jan 7, 10:20 PM
Type:Labor
Status:Open
Qty:2.5
⚠️5.2 business days
🔧
Status: Tech On Site by Jordan MoceriJan 14, 9:46 AM
From:Scheduled
To:Tech On Site
Duration in Previous:8d 23h
⏱️
▶
2
3x Labor Added Jan 14, 10:06 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Jordan Moceri
From:Tech On Site, Completed
To:Completed, Closed
Duration in Previous:12h 20m
📄
▶
2
Status: Ready to Bill Jan 15, 2:19 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From:Invoice Pending
To:Invoiced
Duration in Previous:0m
🚨11.0 business days
🧾
Invoice Created Jan 30, 2:10 PM
Invoice Number:SM-251265
Bottlenecks
Assigned
Duration: 8.4 business days (threshold: 4.0 business hours)
Exceeded by 7.9 business days
Scheduled
Duration: 31.0 business days (threshold: 2.0 business days)
Exceeded by 29.0 business days
Scheduled
Duration: 8.0 business days (threshold: 2.0 business days)
Exceeded by 6.0 business days
Tech On Site
Duration: 1.4 business days (threshold: 1.0 business days)