Midmark Service Request Dispatch Authorization - WO-00124037
Closed
Travel Zone 1
PROBLEM SUMMARY
NWD Not functioning
ADDITIONAL NOTES
If part(s) are identified after speaking with Midmark Tech Service, the Service Company Tech must contact the POC for
authorization before ordering. Once approved, notify Midmark immediately. If more time is needed for the customer’s decision
to proceed, inform Midmark Dispatch at 937.688.9175 or dispatch@midmark.com. For assistance, troubleshooting, or parts
identification, contact Medical Tech Service at 844-856-1230. Thank you!
DISPATCH ITEMS
Serial # V208644 Item M9-022
ITEM DESCRIPTION
RITTER M9 ULTRACLAVE 115V
PCR CODES
Problem Cause Resolution
PRODUCT HAS NO FUNCTION UM UNDETERMINED DIAGNOSING PRODUCT
11/5 KKelch called Penny to schedule for 11/7 between 12 and 2 pm, she asked for 11/10 between 9 and 11 am. Customer confirmed. Error code C983
11/05/2025 SRobinson- Called Penny Garcia, 1(361) 985-6111. Office is closed for lunch. Sending email to cathydulakmd@gmail.com with WO# and advising a coordinator will be reaching out to schedule.
🔧Work Performed
Pulled out manifold block and it was completely covered with rust and gunk. I cleaned it out the best that I could and ran a cycle. The unit completed the cycle. The customer informed me that they really didnt want to spend a lot of money on new parts, and that if i could clean it and help it to work they would be happy. I informed the customer that cleaning it could help the immediate issue, however, it could malfunction again at any time. Customer was ok with this.
🔍Technician Findings
Located unit. Ran the unit through a cycle. It was giving a C573 code. I called Midmark and spoke with Jason. He and i discussed it and and determined that the manifold block was clogged and had to pull manifold block out and clean it.
⚠️Problem Description
Travel Zone 1
PROBLEM SUMMARY
NWD Not functioning
ADDITIONAL NOTES
If part(s) are identified after speaking with Midmark Tech Service, the Service Company Tech must contact the POC for
authorization before ordering. Once approved, notify Midmark immediately. If more time is needed for the customer’s decision
to proceed, inform Midmark Dispatch at 937.688.9175 or dispatch@midmark.com. For assistance, troubleshooting, or parts
identification, contact Medical Tech Service at 844-856-1230. Thank you!
DISPATCH ITEMS
Serial # V208644 Item M9-022
ITEM DESCRIPTION
RITTER M9 ULTRACLAVE 115V
PCR CODES
Problem Cause Resolution
PRODUCT HAS NO FUNCTION UM UNDETERMINED DIAGNOSING PRODUCT
11/5 KKelch called Penny to schedule for 11/7 between 12 and 2 pm, she asked for 11/10 between 9 and 11 am. Customer confirmed.
📧
Email: Midmark M9 ULTRACLAVE Repair - WO-01313275
Completed Nov 5, 2025
To: cathydulakmd@gmail.com
CC:
BCC:
Attachment: --none--
Subject: Midmark M9 ULTRACLAVE Repair - WO-01313275
Body:
Hello,
I am reaching out to you today to let you know that we received the repair request for your M9 ULTRACLAVE (SN V208644) and a work order has been created. That work order number is WO-01313275, you can use this number as a reference if you wanted to check on this request at all.
A coordinator will be reaching out to you to get this scheduled.
Please let us know if yo
📋
Outbound to +13619856111
Completed Nov 5, 2025
11/05/2025 SRobinson- Called Penny Garcia, 1(361) 985-6111. Office is closed for lunch. Sending email to cathydulakmd@gmail.com with WO# and advising a coordinator will be reaching out to schedule.
📅
WO-01313275 - Repair - M9 (Series) Sterilizer - Corpus Christi - Dulak Catherine E MD
Nov 10, 2025 10:00am – 12:00pm
Work Order: WO-01313275
Account: MIDMARK
Customer Case Number: SR 1487758 WO-00124037
Location: Dulak Catherine E MD
Address: 5920 Saratoga Blvd, Ste 440, Corpus Christi, TX 78414-4108
Manufacturer: Midmark
Model #: M9 (Series) Sterilizer
Serial #: V208644
Contact Name: Penny Garcia
Contact Phone: 3
PDF
SRA_WO-00124037_ver1
Nov 5, 2025
PDF
Dulak
Nov 10, 2025
Timeline
📞
Case Linked Nov 5, 10:58 AM
Case Number:00541210
Subject:Midmark Service Request Dispatch Authorization - WO-00124037
Status:Closed
📋
Work Order Created Nov 5, 1:35 PM
Work Order:WO-01313275
Type:Repair
Priority:P4
📅
Status: Ready for Scheduling by Shelby RobinsonNov 5, 1:48 PM