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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01313283 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 South Miami Hospital — 6200 SW 73rd St., Miami FL, 33143

Nov 5, 2025 → Dec 3, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Nov 26, 2025
✗ SLA Missed (4 biz days late)
Active: 18 biz days
🕐 Clock stopped: Completed (Dec 4, 2025)
▶ Clock Running
Status: Created
Nov 5 → Nov 5, 2025
0 business days (counted)
Running total: 0 of ? biz days used
11d
▶ Clock Running
Status: Ready for Scheduling
Nov 5 → Nov 21, 2025
11 business days (counted)
Running total: 11 of ? biz days used
▶ Clock Running
Status: Assigned
Nov 21 → Nov 21, 2025
0 business days (counted)
Running total: 11 of ? biz days used
7d
▶ Clock Running
Status: Scheduled
Nov 21 → Dec 4, 2025
7 business days (counted)
Running total: 18 of ? biz days used
Created: Nov 5, 2025 Completed: Dec 4, 2025
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Nov 5 → Nov 5 Created ▶ Running 0 0
Nov 5 → Nov 21 Ready for Scheduling ▶ Running 11 11
Nov 21 → Nov 21 Assigned ▶ Running 0 11
Nov 21 → Dec 4 Scheduled ▶ Running 7 18
Dispatch 0.2d
Coordinators 17.7d
Field Work 0.0d
✗ SLA Missed
Dispatch
0.2 days
Coordinators
17.7 days
Over SLA
Field Work
0.0 days
Created: Nov 5, 2025 Due: Nov 26, 2025 Completed: Dec 4, 2025 (7 days late)
📅
17.6 days Total Age
⏱️
11.5d in Ready for Scheduling Longest Stage
🔄
5 transitions Status Changes
⚠️
14.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00541348
URGENT Philips WO Request
Closed
Priority
High
Origin
Email
Reason
New Case
Contact
Ashley Luman
Owner
John Rolston
Created
Nov 5, 2025
Work Orders from this Case (1)
WO-01313283 (current) Invoiced
Preventive Maintenance • Luis Iser
Created: Nov 5, 2025 • Closed: Dec 3, 2025
Completed with significant delays
Invoiced • 119 days old
🚨
Primary Delay 11.5 days stuck in "Ready for Scheduling"
⏱️
Total Delay 14.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.2d / 0.5d SLA
Ready for Scheduling
11.5d / 1.0d SLA
Scheduled
6.2d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

11/18/2025 MNewman - WO cannot be cancelled. There is Open labor and parts on the PWO. Planner to dispatch EWO

11/11/2025 Cever all devices on case are complete this WO is not needed placing in cancellation request

11/05/2025 Cever Planner will dispatch as needed this is a follow up for Miami Pm's

🔧 Work Performed
close work ordered to consume parts
🔍 Technician Findings
close work ordered to consume parts
⚠️ Problem Description
Annual PM 2025
📄 Description
V60 Ventilator
📞 Call Description
PM - Contract - Customer Value PM

Timeline

📞
Case Linked Nov 5, 1:44 PM
Case Number: 00541348
Subject: URGENT Philips WO Request
Status: Closed
📋
Work Order Created Nov 5, 1:53 PM
Work Order: WO-01313283
Type: Preventive Maintenance
Priority: PC
📅
Status: Ready for Scheduling by Cristina Everetts Nov 5, 3:16 PM
From: Entered
To: Ready for Scheduling
Duration in Previous: 1h 23m
🚨 12.0 business days
👷
▶
3 Technician Assigned Nov 21, 5:21 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Mandy Newman
From: Ready for Scheduling, Assigned
To: Assigned, Scheduled
Duration in Previous: 16d 2h, 0m
📅
Dispatch Scheduled by Mandy Newman
Scheduled For: 2025-11-10T13:00:00.000+0000
⏳ 3.8 business days
⏱️
Labor Added Nov 28, 3:10 PM
Type: Labor
Status: Open
Qty: 0.25
⏳ 3.0 business days
✔️
▶
2 Status: Completed Dec 3, 7:03 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Luis Iser
From: Completed
To: Closed
Duration in Previous: 1m
📄
Status: Ready to Bill by Timothy Amburgey Dec 4, 10:00 AM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 14h 55m, 0m
🚨 25.0 business days
🧾
Invoice Created Jan 9, 10:09 AM
Invoice Number: SM-248144

Bottlenecks

Ready for Scheduling
Duration: 11.5 business days (threshold: 1.0 business days)
Exceeded by 10.5 business days
Scheduled
Duration: 6.2 business days (threshold: 2.0 business days)
Exceeded by 4.2 business days

🔗 Related Artifacts

📞
Case 00541348
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Luis Iser
Scheduled
Nov 10, 8:00 AM
Created
Nov 5, 1:53 PM
Invoice #
SM-248144

Work Details (1)

Name Type Status Qty Amount Date
WL-03021849 Labor Open 0.25 $0.00 Nov 28, 3:10 PM

Details