Q-00030951
Per Chrissy Braun
COVETRUS account 890340
Midmark Dental machine 8000-003
SN V1977780
scaler is not working. also needs tubes changed out. (on scaler and polisher)
The technician will need to evaluate the unit and determine if additional parts are needed for repairs.
Parts needed
QTY 1 PN 002-1498-00
12/10/25 RBerry- Updated due date. WO was not released to ASC until 12/9/25
12/10/2025 CRamen spoke with Lucy and she requested repair for Wednesday 12/17/2025 with tech arrival between 8-9am. Facility is closed Monday. Lucy is POC 708-352-3914
12/9/2025 CRamen left a vm for a returned call to schedule for Monday 12/15/2025 with tech arrival between 1-3pm.
12/4 KHardison: Updated due date.
1ZE444250370399812
Estimated delivery
Tomorrow, December 05 between 10:30 A.M. - 2:30 P.M.
LINE NO: 1.1 QTY: 1 ITEM: 002-1498-00 SERIAL #: DESCRIPTION: KIT, STANDARD SCALER TUBING REPLACEMENT
🔧Work Performed
12/17/2025 Mike Huffman. Replaced the Scaler tubing part number 002-1499-00. Tested full functionally. All tests passed. There is NOT a Service Request Authorization attached to the work order so I did not complete it and obtain a customer signature.
🔍Technician Findings
Scaler tubing needs to be replaced.
⚠️Problem Description
Q-00030951
Per Chrissy Braun
COVETRUS account 890340
Midmark Dental machine 8000-003
SN V1977780
scaler is not working. also needs tubes changed out. (on scaler and polisher)
The technician will need to evaluate the unit and determine if additional parts are needed for repairs.
Parts needed
QTY 1 PN 002-1498-00
📄Description
Midmark VetPro 1000 (Series) Mobile Delivery System (8000-001, 8000-002, 8000-003, 8000-004, 8000-005, 8000-006,8000-006S, 8000-007, 8000-007S, 8000-008, 8000-008S)
📋
Outbound to +17083523914
Completed Dec 10, 2025
12/10/2025 CRamen spoke with Lucy and she requested repair for Wednesday 12/17/2025 with tech arrival between 8-9am. Facility is closed Monday. Lucy is POC 708-352-3914
📋
Outbound to +17083523914
Completed Dec 9, 2025
12/9/2025 CRamen left a vm for a returned call to schedule for Monday 12/15/2025 with tech arrival between 1-3pm.
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Dec 4, 2025
To: catnapvet@yahoo.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01313344Location: Catnap From the HeartAddress: 1101 Beach Ave La Grange Park, IL 60526Device: VetPro 1000 (Series) V1977780Problem Description: Q-00030951
Per Chrissy Braun
COVETRUS acc
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Nov 27, 2025
To: catnapvet@yahoo.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01313344Location: Catnap From the HeartAddress: 1101 Beach Ave La Grange Park, IL 60526Device: VetPro 1000 (Series) V1977780Problem Description: Q-00030951
Per Chrissy Braun
COVETRUS acc
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Nov 20, 2025
To: catnapvet@yahoo.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01313344Location: Catnap From the HeartAddress: 1101 Beach Ave La Grange Park, IL 60526Device: VetPro 1000 (Series) V1977780Problem Description: Q-00030951
Per Chrissy Braun
COVETRUS acc
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Nov 13, 2025
To: catnapvet@yahoo.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01313344Location: Catnap From the HeartAddress: 1101 Beach Ave La Grange Park, IL 60526Device: VetPro 1000 (Series) V1977780Problem Description: Q-00030951
Per Chrissy Braun
COVETRUS acc
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Nov 6, 2025
To: catnapvet@yahoo.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01313344Location: Catnap From the HeartAddress: 1101 Beach Ave La Grange Park, IL 60526Device: VetPro 1000 (Series) V1977780Problem Description: Q-00030951
Per Chrissy Braun
COVETRUS acc
📅
WO-01313344 - Repair - VetPro 1000 (Series) - La Grange Park - Catnap From the Heart
Dec 17, 2025 9:00am – 11:00am
Work Order: WO-01313344
Account: COVETRUS
Customer Case Number:
Location: Catnap From the Heart
Address: 1101 Beach Ave, La Grange Park, IL 60526
Manufacturer: Midmark Medical
Model #: VetPro 1000 (Series)
Serial #: V1977780
Contact Name: Chrissy Braun
Contact Phone: 708-352-3914
Contact Email: cat
Timeline
📞
Case Linked Nov 4, 3:13 PM
Case Number:00540913
Subject:Healthcare repair
Status:Closed
📋
▶
2
Work Order Created Nov 5, 2:52 PM
Work Order Created → Status: L2 Screening
🔍
Status: L2 Screening by Sherry Reich
From:Entered
To:L2 Screening
Duration in Previous:1m
📦
▶
2
Parts Requested Nov 6, 7:48 AM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Dave Creditt
From:L2 Screening
To:Awaiting Parts
Duration in Previous:16h 55m
🚨21.0 business days
🔩
▶
2
2x Parts Added Dec 9, 4:36 PM
2x Parts Added → Status: Reschedule
🔄
Status: Reschedule by Julie Ann Shoemaker
From:Awaiting Parts
To:Reschedule
Duration in Previous:33d 8h
👷
▶
2
Technician Assigned Dec 9, 4:45 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Charles Ramen
From:Reschedule
To:Assigned
Duration in Previous:8m
🗓️
▶
2
Status: Scheduled Dec 10, 11:29 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Charles Ramen
Scheduled For:2025-12-17T14:00:00.000+0000
💵
Expenses Added Dec 10, 12:50 PM
Type:Expenses
Status:Open
Qty:1
⚠️6.0 business days
🔧
Status: Tech On Site by MICHAEL HUFFMANDec 17, 8:17 AM
From:Scheduled
To:Tech On Site
Duration in Previous:6d 20h
⏱️
3x Labor Added Dec 17, 9:57 AM
Type:Labor, Travel
Status:Open
Qty:1, 1.5, 33
✔️
Status: Completed by MICHAEL HUFFMANDec 17, 10:06 AM
From:Tech On Site, Completed
To:Completed, Closed
Duration in Previous:1h 49m, 0m
📄
▶
2
Status: Ready to Bill Dec 17, 1:02 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From:Invoice Pending
To:Invoiced
Duration in Previous:1m
⏳3.0 business days
🧾
Invoice Created Dec 21, 1:22 PM
Invoice Number:SM-249296
Bottlenecks
L2 Screening
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 4.1 business hours
Awaiting Parts
Duration: 21.0 business days (threshold: 3.0 business days)
Exceeded by 18.0 business days
Assigned
Duration: 1.3 business days (threshold: 4.0 business hours)
Exceeded by 6.2 business hours
Scheduled
Duration: 5.9 business days (threshold: 2.0 business days)