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WO-01313351 ↗ ServiceMax

RIDGE VOLUNTEER RESCUE SQUAD - COMPANY 49 • Preventive Maintenance • PSM

📍 Ridge Volunteer Rescue Squad -Company 49 — 16515 Three Notch Road, Ridge MD, 20680

Nov 5, 2025 → Nov 18, 2025

✅ Completed
PSM
SLA Clock
Last business day of November 2025 · Target: Nov 28, 2025
✓ SLA Met (6 biz days early)
Active: 8 biz days
🕐 Clock stopped: Invoiced (Nov 18, 2025)
▶ Clock Running
Status: Created
Nov 5 → Nov 5, 2025
0 business days (counted)
Running total: 0 of ? biz days used
3d
▶ Clock Running
Status: Ready for Scheduling
Nov 5 → Nov 10, 2025
3 business days (counted)
Running total: 3 of ? biz days used
▶ Clock Running
Status: Assigned
Nov 10 → Nov 10, 2025
0 business days (counted)
Running total: 3 of ? biz days used
5d
▶ Clock Running
Status: Scheduled
Nov 10 → Nov 18, 2025
5 business days (counted)
Running total: 8 of ? biz days used
Created: Nov 5, 2025 Invoiced: Nov 18, 2025
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Nov 5 → Nov 5 Created ▶ Running 0 0
Nov 5 → Nov 10 Ready for Scheduling ▶ Running 3 3
Nov 10 → Nov 10 Assigned ▶ Running 0 3
Nov 10 → Nov 18 Scheduled ▶ Running 5 8
Dispatch 0.0d
Coordinators 9.0d
Field Work 1.2d
Incomplete 1.0d (excluded)
✓ SLA Met
Dispatch
0.0 days
Coordinators
9.0 days
Over SLA
Field Work
1.2 days
Over SLA
Incomplete (excluded from total)
1.0 days
Created: Nov 5, 2025 Due: Nov 28, 2025 Completed: Nov 18, 2025 (10 days early)
📅
8.5 days Total Age
⏱️
5.4d in Scheduled Longest Stage
🔄
7 transitions Status Changes
⚠️
8.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
23 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00541220
eBiotrack - New Inspection Created
Closed
Semi Annual Equipment PM Contract Covers: (4) Stretcher (4) Stair Chair (4) PowerLoad System | 2 PMs per year
Priority
Standard
Origin
Email
Reason
New Case
Contact
Jeffrey Dunbar
Owner
John Rolston
Created
Nov 5, 2025
Work Orders from this Case (1)
WO-01313351 (current) Invoiced
Preventive Maintenance • Todd Fogiel
Created: Nov 5, 2025 • Closed: Nov 18, 2025
Completed with minor delays
Invoiced • 119 days old
🚨
Primary Delay 5.4 days stuck in "Scheduled"
⏱️
Total Delay 8.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
3.5d / 1.0d SLA
Assigned
0.1d / 0.5d SLA
Scheduled
5.4d / 2.0d SLA
Tech On Site
1.2d / 1.0d SLA
Incomplete
1.0d
Closed
3.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

11/10 MOwens Called to speak Jeff Dunbar. He said any day next week works to schedule the Pm visit. Scheduled for Tues. 11/18 with arrival between 11-12.

🔧 Work Performed
Stryker Medical - 6506 PowerPro Serial #: 090840822 - Asset ID: 13284172 Stryker Medical - 6506 PowerPro Serial #: 090840823 - Asset ID: 13283965 Stryker Medical - 6252 Stair-Pro Serial #: 111241173 - Asset ID: 13284180 Stryker Medical - 6506 PowerPro Serial #: 090840824 - Asset ID: 13284179 Stryker Medical - 6506 PowerPro Serial #: 130740903 - Asset ID: 13284175 Stryker Medical - 6252 Stair-Pro Serial #: 111241174 - Asset ID: 13284179 Stryker Medical - 6390 Power-LOAD Serial #: 1901012400597 - Asset ID: 13284177 Stryker Medical - 6252 Stair-Pro Serial #: 111241175 - Asset ID: 13284171 Stryker Medical - 6252 Stair-Pro Serial #: 140539892 - Asset ID: 13284174 Stryker Medical - 6390 Power-LOAD Serial #: 1902003400256 - Asset ID: 13284176 Stryker Medical - 6390 Power-LOAD Serial #: 1912012400050 - Asset ID: 13283966 Stryker Medical - 6390 Power-LOAD Serial #: 1912012400049 - Asset ID: 13284174
⚠️ Problem Description
Semi Annual Equipment PM Contract Covers: (4) Stretcher (4) Stair Chair (4) PowerLoad System | 2 PMs per year https://www.ebiotrack.com/inspection.php?iid=31028

Timeline

📞
Case Linked Nov 5, 11:08 AM
Case Number: 00541220
Subject: eBiotrack - New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Nov 5, 3:21 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by John Rolston
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
⏳ 4.0 business days
👷
▶
2 Technician Assigned Nov 10, 2:30 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From: Ready for Scheduling
To: Assigned
Duration in Previous: 4d 23h
🗓️
▶
2 Status: Scheduled Nov 10, 3:25 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Melissa Owens
Scheduled For: 2025-11-18T17:00:00.000+0000
⚠️ 6.0 business days
🔧
Status: Tech On Site by Todd Fogiel Nov 18, 2:23 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 7d 22h
⚠️
Status: Incomplete by Todd Fogiel Nov 18, 11:41 PM
From: Tech On Site
To: Incomplete
Duration in Previous: 9h 17m
⏱️
▶
2 23x Labor Added Nov 19, 8:53 AM
23x Labor Added → Status: Closed
🏁
Status: Closed by Ben Saur
From: Incomplete
To: Closed
Duration in Previous: 9h 13m
⏳ 3.0 business days
📄
Status: Ready to Bill by Diane Patton Nov 21, 8:43 AM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 1d 23h, 0m
🚨 10.0 business days
🧾
Invoice Created Dec 8, 4:33 PM
Invoice Number: 247315

Bottlenecks

Ready for Scheduling
Duration: 3.5 business days (threshold: 1.0 business days)
Exceeded by 2.5 business days
Scheduled
Duration: 5.4 business days (threshold: 2.0 business days)
Exceeded by 3.4 business days
Tech On Site
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.3 business hours
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

📞
Case 00541220
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Todd Fogiel
Scheduled
Nov 18, 12:00 PM
Created
Nov 5, 3:21 PM
Invoice #
247315

Work Details (23)

Name Type Status Qty Amount Date
WL-03012749 Labor Open 0.75 $0.00 Nov 19, 8:53 AM
WL-03012750 Labor Open 0.75 $0.00 Nov 19, 8:53 AM
WL-03012751 Labor Open 6 $0.00 Nov 19, 8:53 AM
WL-03012752 Travel Open 387 $0.00 Nov 19, 8:53 AM
WL-03012753 Expenses Open 1 $0.00 Nov 19, 8:53 AM
WL-03012754 Labor Open 5.9166666666667 $0.00 Nov 19, 8:53 AM
WL-03012755 Travel Open 342 $0.00 Nov 19, 8:53 AM
WL-03012756 Labor Open 0.5 $0.00 Nov 19, 8:53 AM
WL-03012757 Labor Open 0.75 $0.00 Nov 19, 8:53 AM
WL-03012758 Labor Open 0.75 $0.00 Nov 19, 8:53 AM
WL-03012759 Labor Open 0.5 $0.00 Nov 19, 8:53 AM
WL-03012760 Labor Open 0.75 $0.00 Nov 19, 8:53 AM
WL-03012761 Labor Open 0.75 $0.00 Nov 19, 8:53 AM
WL-03012762 Labor Open 0.75 $0.00 Nov 19, 8:53 AM
WL-03012763 Labor Open 0.75 $0.00 Nov 19, 8:53 AM
WL-03012764 Labor Open 0.5 $0.00 Nov 19, 8:53 AM
WL-03012765 Labor Open 0.5 $0.00 Nov 19, 8:53 AM
WL-03012766 Parts Open 1 $12.50 Nov 19, 8:54 AM
WL-03012767 Parts Open 2 $23.36 Nov 19, 8:54 AM
WL-03012768 Parts Open 2 $23.36 Nov 19, 8:54 AM
WL-03012769 Parts Open 1 $21.29 Nov 19, 8:54 AM
WL-03012770 Parts Open 2 $23.36 Nov 19, 8:54 AM
WL-03012771 Parts Open 1 $21.29 Nov 19, 8:54 AM

Details