Please assign to Maria Davis ARP to site is 65 miles. Zone 2
🔧Work Performed
11/12/2025 After following up, customer stated "8 passed QC, looks Good"
11/06/2025 GCMS was tuned and vented. Ion source and port inlet were cleaned. GC parts were replaced. Per costumer request Column was replaced, system was pumped down and stabilized for sometime until H2O and N2 were below the limit. Customer's method was loaded and stabilized customer have to run a sequence to run QC samples. System will be under observation.
⚠️Problem Description
28R
SYS-GM-5975T
Repaie
getting some extra peak
📄Description
5975 inert MSD Std Turbo EI Mainframe
📞Call Description
NOV 2025 GC REPAIR
Timeline
📞
▶
4
Case Linked Nov 5, 4:02 PM
Case Linked → Work Order Created → Status: Ready for Scheduling → Technician Assigned
📋
Work Order Created
Work Order:WO-01313365
Type:Repair
Priority:PC
📅
Status: Ready for Scheduling by Leona Coonrod
From:Entered, Ready for Scheduling
To:Ready for Scheduling, Assigned
Duration in Previous:0m
👷
Technician Assigned by Leona Coonrod
Technician:Maria Davis
⏳2.0 business days
🔧
Status: Tech On Site by Maria DavisNov 6, 6:37 PM
From:Assigned
To:Tech On Site
Duration in Previous:1d 2h
⏳1.7 business days
🚗
Status: Tech Off Site by Maria DavisNov 7, 8:51 PM
From:Tech On Site
To:Tech Off Site
Duration in Previous:1d 2h
⏱️
▶
2
Labor Added Nov 7, 9:01 PM
Labor Added → Expenses Added
💵
Expenses Added
Type:Expenses
Status:Open
Qty:1
⏳3.3 business days
✔️
▶
2
Status: Completed Nov 13, 7:21 AM
Status: Completed → Status: Closed
🏁
Status: Closed by Maria Davis
From:Completed
To:Closed
Duration in Previous:2m
📄
Status: Ready to Bill by Hannah ShawNov 13, 3:18 PM
From:Closed
To:Ready to Bill
Duration in Previous:7h 54m
⏳4.0 business days
💵
Status: Billing Review by Hannah ShawNov 18, 10:07 AM
From:Ready to Bill
To:Billing Review
Duration in Previous:4d 18h
📄
Status: Ready to Bill by Hannah ShawNov 18, 4:17 PM
From:Billing Review
To:Ready to Bill
Duration in Previous:6h 10m
⏳5.0 business days
📨
▶
2
Status: Invoice Pending Nov 24, 6:01 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From:Invoice Pending
To:Invoiced
Duration in Previous:2m
⚠️8.7 business days
🧾
Invoice Created Dec 8, 5:14 PM
Invoice Number:247473
Bottlenecks
Assigned
Duration: 1.4 business days (threshold: 4.0 business hours)
Exceeded by 6.9 business hours
Tech On Site
Duration: 1.0 business days (threshold: 1.0 business days)
Exceeded by 0.4 business hours
Tech Off Site
Duration: 3.0 business days (threshold: 2.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 3.5 business days (threshold: 1.0 business days)
Exceeded by 2.5 business days
Ready to Bill
Duration: 4.3 business days (threshold: 1.0 business days)