Q-00030958
Facility is in Suite #100
How many pieces of equipment are in need of attention? 1
Manufacturer & Model: Brewer 6500 Exam Table
Serial: unknown?
Issue: Per Brewer: . I am confident the creaking noise is caused by worn clevis pins or bushings on the lift actuators. What sounds like a buzzing noise may also be caused by the worn pins and bushings, but may also be a symptom of an issue with the control box. The only way to know for certain would be to have a technician take a closer look. They may be able to lubricate the pins and bushings to determine if both noises are caused by the same issue. Lubrication may be a short term resolution. . I am confident the creaking noise is caused by worn clevis pins or bushings on the lift actuators. What sounds like a buzzing noise may also be caused by the worn pins and bushings, but may also be a symptom of an issue with the control box. The only way to know for certain would be to have a technician take a closer look. They may be able to lubricate the pins and bushings to determine if both noises are caused by the same issue. Lubrication may be a short term solution.
Complete Evaluation/possible repair
Tech should spray a little lube on existing pins/bushings to verify issue before installing new parts.
2 clevis pin/bushing kits, 2102595
1/6 KKelch claled Cynthia to schedule for 1/6 between 2 and 3 pm. She asked for 1/13 between 1 and 2 pm. Customer confirmed.
1/2 KKelch called Cynthia to schedule for 1/6 between 9 and 11 am. She will need to call me back to confirm.
🔧Work Performed
- investigated reported issue
- confirmed reported issue
- installed parts shipped to site
- confirmed proper functionality
- demonstrated to POC proper functionality
- equipment restored and returned for use
🔍Technician Findings
Normal equipment conditions. Confirmed reported issue
⚠️Problem Description
Q-00030958
Facility is in Suite #100
How many pieces of equipment are in need of attention? 1
Manufacturer & Model: Brewer 6500 Exam Table
Serial: unknown?
Issue: Per Brewer: . I am confident the creaking noise is caused by worn clevis pins or bushings on the lift actuators. What sounds like a buzzing noise may also be caused by the worn pins and bushings, but may also be a symptom of an issue with the control box. The only way to know for certain would be to have a technician take a closer look. They may be able to lubricate the pins and bushings to determine if both noises are caused by the same issue. Lubrication may be a short term resolution. . I am confident the creaking noise is caused by worn clevis pins or bushings on the lift actuators. What sounds like a buzzing noise may also be caused by the worn pins and bushings, but may also be a symptom of an issue with the control box. The only way to know for certain would be to have a technician take a closer look. They may be able to lubricate the pins and bushings to determine if both noises are caused by the same issue. Lubrication may be a short term solution.
Complete Evaluation/possible repair
Tech should spray a little lube on existing pins/bushings to verify issue before installing new parts.
2 clevis pin/bushing kits, 2102595
📋
Outbound to +18327159366
Completed Jan 6, 2026
1/6 KKelch claled Cynthia to schedule for 1/6 between 2 and 3 pm. She asked for 1/13 between 1 and 2 pm. Customer confirmed.
📞
Call
Completed Jan 2, 2026
1/2 KKelch called Cynthia to schedule for 1/6 between 9 and 11 am. She will need to call me back to confirm.
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Dec 18, 2025
To: csimmons@mdvip.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01313394Location: John Burpeau MD PAAddress: 4119 Montrose Blvd, Suite #100 Houston, TX 77006Device: Problem Description: Q-00030958
Facility is in Suite #100
How many pieces of equipment
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Dec 11, 2025
To: csimmons@mdvip.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01313394Location: John Burpeau MD PAAddress: 4119 Montrose Blvd, Suite #100 Houston, TX 77006Device: Problem Description: Q-00030958
Facility is in Suite #100
How many pieces of equipment
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Dec 4, 2025
To: csimmons@mdvip.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01313394Location: John Burpeau MD PAAddress: 4119 Montrose Blvd, Suite #100 Houston, TX 77006Device: Problem Description: Q-00030958
Facility is in Suite #100
How many pieces of equipment
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Nov 27, 2025
To: csimmons@mdvip.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01313394Location: John Burpeau MD PAAddress: 4119 Montrose Blvd, Suite #100 Houston, TX 77006Device: Problem Description: Q-00030958
Facility is in Suite #100
How many pieces of equipment
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Nov 20, 2025
To: csimmons@mdvip.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01313394Location: John Burpeau MD PAAddress: 4119 Montrose Blvd, Suite #100 Houston, TX 77006Device: Problem Description: Q-00030958
Facility is in Suite #100
How many pieces of equipment
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Nov 13, 2025
To: csimmons@mdvip.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01313394Location: John Burpeau MD PAAddress: 4119 Montrose Blvd, Suite #100 Houston, TX 77006Device: Problem Description: Q-00030958
Facility is in Suite #100
How many pieces of equipment
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Nov 6, 2025
To: csimmons@mdvip.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01313394Location: John Burpeau MD PAAddress: 4119 Montrose Blvd, Suite #100 Houston, TX 77006Device: Problem Description: Q-00030958
Facility is in Suite #100
How many pieces of equipment
📅
WO-01313394 - Repair - Houston - John Burpeau MD PA
Jan 13, 2026 2:00pm – 4:00pm
Work Order: WO-01313394
Account: John Burpeau MD PA
Customer Case Number:
Location: John Burpeau MD PA
Address: 4119 Montrose Blvd, Suite #100, Houston, TX 77006
Manufacturer:
Model #:
Serial #:
Contact Name: Cynthia Simmons
Contact Phone: 8327159366
Contact Email: csimmons@mdvip.com
Due Date: 1
Case #00540723 – L2 Review - Healthcare
Status: Closed | Priority: Standard
Q-00030958
Facility is in Suite #100
How many pieces of equipment are in need of attention? 1
Manufacturer & Model: Brewer 6500 Exam Table
Serial: unknown?
Issue: Per Brewer: . I am confident the creaking noise is caused by worn clevis pins or bushings on the lift actuators. What
💬Case Comment
Internal Nov 5, 2025 10:57am
emailed orders for part set up e2a email sent to poc with update that a quote will be sent as soon as pricing is confirmed.
Timeline
📞
Case Linked Nov 4, 9:32 AM
Case Number:00540723
Subject:L2 Review - Healthcare
Status:Closed
⏳3.0 business days
📋
▶
2
Work Order Created Nov 6, 8:28 AM
Work Order Created → Status: L2 Screening
🔍
Status: L2 Screening by Sherry Reich
From:Entered
To:L2 Screening
Duration in Previous:0m
📦
▶
2
Parts Requested Nov 6, 8:39 AM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Dave Creditt
From:L2 Screening
To:Awaiting Parts
Duration in Previous:10m
🚨37.0 business days
🔩
▶
2
2x Parts Added Jan 2, 2:14 PM
2x Parts Added → Status: Reschedule
🔄
Status: Reschedule by Julie Ann Shoemaker
From:Awaiting Parts
To:Reschedule
Duration in Previous:57d 5h
👷
▶
2
Technician Assigned Jan 2, 2:19 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From:Reschedule
To:Assigned
Duration in Previous:5m
⏳3.0 business days
🗓️
▶
2
Status: Scheduled Jan 6, 9:02 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For:2026-01-13T19:00:00.000+0000
⚠️6.0 business days
🚗
▶
2
3x Travel Added Jan 13, 1:48 PM
3x Travel Added → Status: Tech On Site
🔧
Status: Tech On Site by Arturo Diaz
From:Scheduled
To:Tech On Site
Duration in Previous:7d 4h
⏱️
2x Labor Added Jan 13, 3:39 PM
Type:Labor
Status:Open
Qty:2, 1
🚗
▶
2
Status: Tech Off Site Jan 13, 5:26 PM
Status: Tech Off Site → Status: Completed
✔️
Status: Completed by Arturo Diaz
From:Tech Off Site, Completed
To:Completed, Closed
Duration in Previous:3m, 0m
⏳2.8 business days
📄
▶
2
Status: Ready to Bill Jan 15, 9:42 AM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From:Invoice Pending
To:Invoiced
Duration in Previous:2m
⏳2.0 business days
🧾
Invoice Created Jan 16, 6:16 PM
Invoice Number:SM-251215
Bottlenecks
Awaiting Parts
Duration: 37.0 business days (threshold: 3.0 business days)
Exceeded by 34.0 business days
Assigned
Duration: 2.6 business days (threshold: 4.0 business hours)
Exceeded by 2.1 business days
Scheduled
Duration: 6.0 business days (threshold: 2.0 business days)
Exceeded by 4.0 business days
Closed
Duration: 2.2 business days (threshold: 1.0 business days)