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← WO Overview

WO-01313396 ↗ ServiceMax

JAWONIO • Repair • P7

📍 JAWONIO - 260 North Little Tor Road — 260 North Little Tor Road, New City NY, 10956

Nov 6, 2025 → Dec 15, 2025

✅ Completed
P7
SLA Clock
7 business days from creation · Target: Nov 18, 2025
✗ SLA Missed (9 biz days late)
Active: 16 biz days
Paused: 8 biz days
Budget: 7 biz days
🕐 Clock stopped: Completed (Dec 15, 2025)
SLA Target
▶ Clock Running
Status: Created
Nov 6 → Nov 6, 2025
0 business days (counted)
Running total: 0 of 7 biz days used
▶ Clock Running
Status: L2 Screening
Nov 6 → Nov 6, 2025
0 business days (counted)
Running total: 0 of 7 biz days used
⏸2d
⏸ Clock Paused
Status: Awaiting Parts
Nov 6 → Nov 10, 2025
2 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Nov 10 → Nov 10, 2025
0 business days (counted)
Running total: 0 of 7 biz days used
▶ Clock Running
Status: Assigned
Nov 10 → Nov 11, 2025
0 business days (counted)
Running total: 0 of 7 biz days used
5d
▶ Clock Running
Status: Scheduled
Nov 11 → Nov 18, 2025
5 business days (counted)
Running total: 5 of 7 biz days used
▶ Clock Running
Status: Completed
Nov 18 → Nov 18, 2025
0 business days (counted)
Running total: 5 of 7 biz days used
5d
▶ Clock Running
Status: Incomplete
Nov 18 → Nov 25, 2025
5 business days (counted)
Running total: 10 of 7 biz days used
▶ Clock Running
Status: L2 Screening
Nov 25 → Nov 26, 2025
1 business day (counted)
Running total: 11 of 7 biz days used
⏸6d
⏸ Clock Paused
Status: Awaiting Parts
Nov 26 → Dec 8, 2025
6 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Dec 8 → Dec 8, 2025
0 business days (counted)
Running total: 11 of 7 biz days used
▶ Clock Running
Status: Assigned
Dec 8 → Dec 9, 2025
1 business day (counted)
Running total: 12 of 7 biz days used
▶ Clock Running
Status: Scheduled
Dec 9 → Dec 11, 2025
2 business days (counted)
Running total: 14 of 7 biz days used
▶ Clock Running
Status: Completed
Dec 11 → Dec 11, 2025
0 business days (counted)
Running total: 14 of 7 biz days used
▶ Clock Running
Status: Reschedule
Dec 11 → Dec 12, 2025
1 business day (counted)
Running total: 15 of 7 biz days used
1d
▶ Clock Running
Status: Scheduled
Dec 12 → Dec 15, 2025
1 business day (counted)
Running total: 16 of 7 biz days used
Created: Nov 6, 2025 Completed: Dec 15, 2025
Business Days Used 16 / 7
0 7d budget +9d over
Show SLA Clock Detail (16 periods)
Period Status Clock Biz Days Running Total
Nov 6 → Nov 6 Created ▶ Running 0 0 / 7
Nov 6 → Nov 6 L2 Screening ▶ Running 0 0 / 7
Nov 6 → Nov 10 Awaiting Parts ⏸ Paused 2 —
Nov 10 → Nov 10 Ready for Scheduling ▶ Running 0 0 / 7
Nov 10 → Nov 11 Assigned ▶ Running 0 0 / 7
Nov 11 → Nov 18 Scheduled ▶ Running 5 5 / 7
Nov 18 → Nov 18 Completed ▶ Running 0 5 / 7
Nov 18 → Nov 25 Incomplete ▶ Running 5 10 / 7
Nov 25 → Nov 26 L2 Screening ▶ Running 1 11 / 7
Nov 26 → Dec 8 Awaiting Parts ⏸ Paused 6 —
Dec 8 → Dec 8 Ready for Scheduling ▶ Running 0 11 / 7
Dec 8 → Dec 9 Assigned ▶ Running 1 12 / 7
Dec 9 → Dec 11 Scheduled ▶ Running 2 14 / 7
Dec 11 → Dec 11 Completed ▶ Running 0 14 / 7
Dec 11 → Dec 12 Reschedule ▶ Running 1 15 / 7
Dec 12 → Dec 15 Scheduled ▶ Running 1 16 / 7
Dispatch 0.7d
Material Management 10.0d
Coordinators 12.5d
Field Work 0.1d
Incomplete 6.0d (excluded)
Billing 0.0d
✗ SLA Missed
Dispatch
0.7 days
Material Management
10.0 days
Over SLA
Coordinators
12.5 days
Over SLA
Field Work
0.1 days
Incomplete (excluded from total)
6.0 days
Billing
0.0 days
Created: Nov 6, 2025 Due: Dec 15, 2025 Completed: Dec 15, 2025 (on time)
📅
25.0 days Total Age
⏱️
7.0d in Awaiting Parts Longest Stage
🔄
17 transitions Status Changes
⚠️
9.2d over Total Delay
📦
2 orders, 0 quotes Parts & Quotes
📝
16 lines Work Details
🚩
3 visits On-Site Trips
📋
Coordinator Scheduling
🚩
3 On-Site Visits (1 reschedule)
3 on-site visits — why were multiple trips needed?
Visit 1 Nov 17, 2025
Visit 2 Dec 11, 2025
Visit 3 Dec 15, 2025

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00540986
follow up to WO-01311983
Closed
Q-00030959 follow up to WO-01311983 Technician Darrell Hope Component NL Millennium Series Lift 16112100711 Follow-Up Notes 11/3, dhope, need main harness for vertical arm that runs ob roll stop on MILLENNIUM LIFT MILLENNIUM LIFT NL917FIB3757-2 REV A 1ea 400374AKS Braun Roll Stop Harness
Priority
Standard
Origin
Created From WO
Reason
New Case
Contact
Dino Patrikis
Owner
Sherry Reich
Created
Nov 4, 2025
Work Orders from this Case (1)
WO-01313396 (current) Invoiced
Repair • Darrell Hope
Created: Nov 6, 2025 • Closed: Dec 15, 2025
Completed with minor delays
Invoiced • 118 days old
🚨
Primary Delay 7.0 days stuck in "Awaiting Parts"
⏱️
Total Delay 9.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
L2 Screening
0.7d / 1.0d SLA
Awaiting Parts
10.0d / 3.0d SLA
Ready for Scheduling
0.4d / 1.0d SLA
Assigned
1.7d / 0.5d SLA
Scheduled
9.0d / 2.0d SLA
Incomplete
6.0d
Reschedule
1.3d / 2.0d SLA
Completed
0.1d / 1.0d SLA
Closed
2.2d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
12/12 KSmith -- Rescheduled for 12/15 with Dino

12/9/2025 Sramen - updated due date based on tracking:

12/9 KSmith -- Scheduled for Thursday with Dino. 9-11am

12/04/2025 KFricke - Batch order to Wilmington.

11/25/2025 SRobinson- Added Q-00031290 from case 00544589 and sending to L2 for parts.

11/18 KSmith -- Follow up case is on hold. Waiting on MM to add parts to SMX

11/17 KWeiss, Created case and sent to sales for quoting.

11111/11/2025 LHill-Called 845-536-2190 for Dino. Advised him that parts will be delivering on the 12th. Tech visit will be 11/17 between 9-11am


11/11/2025 LHill-tracked parts-Your shipment

1Z01E3E70391513429

Estimated delivery

Tomorrow, November 12 between 9:30 A.M. - 12:30 P.M. 

🔧 Work Performed
12/15, dhope, replaced IB Raised switch, replaced Threshold Tape switch, ops chk'd lift,
🔍 Technician Findings
12/15, returned with parts,,,
⚠️ Problem Description
Q-00031290 Q-00030959 follow up to WO-01311983 Technician Darrell Hope Component NL Millennium Series Lift 16112100711 Follow-Up Notes 11/3, dhope, need main harness for vertical arm that runs ob roll stop on MILLENNIUM LIFT MILLENNIUM LIFT NL917FIB3757-2 REV A 1ea 400374AKS Braun Roll Stop Harness https://www.ebiotrack.com/workorder.php?wo=69508
📄 Description
Braun NL Millennium Series Lift Gate

Timeline

📞
Case Linked Nov 4, 5:29 PM
Case Number: 00540986
Subject: follow up to WO-01311983
Status: Closed
⏳ 2.8 business days
📋
▶
2 Work Order Created Nov 6, 8:30 AM
Work Order Created → Status: L2 Screening
🔍
Status: L2 Screening by Sherry Reich
From: Entered
To: L2 Screening
Duration in Previous: 1m
📦
▶
2 Parts Requested Nov 6, 8:41 AM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Dave Creditt
From: L2 Screening
To: Awaiting Parts
Duration in Previous: 9m
⏳ 3.0 business days
📅
Status: Ready for Scheduling by Sean Weaver Nov 10, 2:54 PM
From: Awaiting Parts
To: Ready for Scheduling
Duration in Previous: 4d 6h
💵
Expenses Added Nov 10, 3:22 PM
Type: Expenses
Status: Open
Qty: 1
👷
▶
2 Technician Assigned Nov 10, 4:41 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From: Ready for Scheduling
To: Assigned
Duration in Previous: 1h 46m
🗓️
▶
2 Status: Scheduled Nov 11, 11:23 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Laura Hill
Scheduled For: 2025-11-17T14:45:00.000+0000
⏳ 2.0 business days
📅
Dispatch Scheduled by Kourtney Smith Nov 13, 8:25 AM
Scheduled For: 2025-11-17T15:00:00.000+0000
⏳ 3.0 business days
✔️
▶
2 Status: Completed Nov 17, 7:20 PM
Status: Completed → 3x Labor Added
⏱️
3x Labor Added
Type: Labor, Travel
Status: Open
Qty: 0.48333333333333, 0.98333333333333, 5
⚠️ 6.6 business days
🔍
Status: L2 Screening by Shelby Robinson Nov 25, 5:03 PM
From: Incomplete
To: L2 Screening
Duration in Previous: 7d 21h
📦
▶
2 Parts Requested Nov 25, 10:16 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Keith Weiss
From: L2 Screening
To: Awaiting Parts
Duration in Previous: 5h 12m
⚠️ 7.2 business days
📅
Status: Ready for Scheduling by Audrey Tharp Dec 8, 1:51 PM
From: Awaiting Parts
To: Ready for Scheduling
Duration in Previous: 12d 15h
💵
Expenses Added Dec 8, 2:09 PM
Type: Expenses
Status: Open
Qty: 1
👷
▶
2 Technician Assigned Dec 8, 3:25 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From: Ready for Scheduling
To: Assigned
Duration in Previous: 1h 33m
🗓️
▶
2 Status: Scheduled Dec 9, 8:28 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2025-12-11T14:00:00.000+0000
⏳ 3.0 business days
✔️
▶
2 Status: Completed Dec 11, 4:34 PM
Status: Completed → 3x Labor Added
⏱️
3x Labor Added
Type: Labor, Travel
Status: Open
Qty: 1.25, 0.98333333333333, 30
📅
▶
2 Dispatch Scheduled Dec 12, 7:48 AM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Kourtney Smith
From: Reschedule
To: Scheduled
Duration in Previous: 15h 14m
⏳ 2.0 business days
✔️
Status: Completed by Darrell Hope Dec 15, 4:48 PM
From: Scheduled
To: Completed
Duration in Previous: 3d 8h
🔩
▶
2 8x Parts Added Dec 15, 5:43 PM
8x Parts Added → Status: Closed
🏁
Status: Closed by Darrell Hope
From: Completed
To: Closed
Duration in Previous: 55m
⏳ 2.8 business days
📄
▶
2 Status: Ready to Bill Dec 17, 7:07 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🚨 46.6 business days
🧾
Invoice Created Feb 25, 6:45 PM
Invoice Number: SM-249334

Bottlenecks

Scheduled
Duration: 4.0 business days (threshold: 2.0 business days)
Exceeded by 2.0 business days
Awaiting Parts
Duration: 7.0 business days (threshold: 3.0 business days)
Exceeded by 4.0 business days
Assigned
Duration: 1.4 business days (threshold: 4.0 business hours)
Exceeded by 7.6 business hours
Scheduled
Duration: 3.0 business days (threshold: 2.0 business days)
Exceeded by 1.0 business days
Closed
Duration: 2.2 business days (threshold: 1.0 business days)
Exceeded by 1.2 business days

🔗 Related Artifacts

📞
Case 00540986
Closed
📦
Parts Order 00084866
Closed
📦
Parts Order 00085901
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P7
Type
Repair
Branch
MedPro
Technician
Darrell Hope
Scheduled
Dec 15, 9:00 AM
Created
Nov 6, 8:30 AM
Invoice #
SM-249334

Work Details (16)

Name Type Status Qty Amount Date
WL-03002301 Expenses Open 1 $0.00 Nov 10, 3:22 PM
WL-03010504 Labor Open 0.48333333333333 $0.00 Nov 17, 7:23 PM
WL-03010505 Labor Open 0.98333333333333 $0.00 Nov 17, 7:23 PM
WL-03010506 Travel Open 5 $0.00 Nov 17, 7:23 PM
WL-03030180 Expenses Open 1 $17.03 Dec 8, 2:09 PM
WL-03034663 Labor Open 1.25 $0.00 Dec 11, 4:37 PM
WL-03034664 Labor Open 0.98333333333333 $0.00 Dec 11, 4:37 PM
WL-03034665 Travel Open 30 $0.00 Dec 11, 4:37 PM
WL-03038391 Parts Open 1 $230.00 Dec 15, 5:43 PM
WL-03038392 Parts Open 1 $102.00 Dec 15, 5:43 PM
WL-03038393 Labor Open 0.75 $0.00 Dec 15, 5:43 PM
WL-03038394 Labor Open 0.73333333333333 $0.00 Dec 15, 5:43 PM
WL-03038395 Labor Open 3.2333333333333 $0.00 Dec 15, 5:43 PM
WL-03038396 Labor Open 0.98333333333333 $0.00 Dec 15, 5:43 PM
WL-03038397 Travel Open 30 $0.00 Dec 15, 5:43 PM
WL-03038398 Travel Open 30 $0.00 Dec 15, 5:43 PM

Details