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WO-01313397 ↗ ServiceMax

AGILENT TECHNOLOGIES (ASP) • Repair • PC

📍 Bachem Inc — 3132 Kashiwa St, Torrance CA, 90505

Nov 6, 2025 → Nov 7, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Nov 10, 2025
✓ SLA Met (1 biz days early)
Active: 1 biz days
🕐 Clock stopped: Completed (Nov 8, 2025)
▶ Clock Running
Status: Created
Nov 6 → Nov 6, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Nov 6 → Nov 6, 2025
0 business days (counted)
Running total: 0 of ? biz days used
1d
▶ Clock Running
Status: Assigned
Nov 6 → Nov 7, 2025
1 business day (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Tech On Site
Nov 7 → Nov 8, 2025
0 business days (counted)
Running total: 1 of ? biz days used
Created: Nov 6, 2025 Completed: Nov 8, 2025
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Nov 6 → Nov 6 Created ▶ Running 0 0
Nov 6 → Nov 6 Ready for Scheduling ▶ Running 0 0
Nov 6 → Nov 7 Assigned ▶ Running 1 1
Nov 7 → Nov 8 Tech On Site ▶ Running 0 1
Dispatch 0.0d
Coordinators 2.0d
Field Work 0.3d
Billing 9.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
2.0 days
Over SLA
Field Work
0.3 days
Billing
9.0 days
Over SLA
Created: Nov 6, 2025 Due: Nov 10, 2025 Completed: Nov 8, 2025 (2 days early)
📅
2.0 days Total Age
⏱️
9.0d in Ready to Bill Longest Stage
🔄
7 transitions Status Changes
⚠️
9.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00541563
6008198273
Closed
15L SYS-LC-1200 Repair Degasser red light is turned ON.
Priority
High
Origin
Web
Reason
New Case
Contact
Roderick DelRosario
Owner
Leona Coonrod
Created
Nov 6, 2025
Work Orders from this Case (1)
WO-01313397 (current) Invoiced
Repair • Hermilo Solano
Created: Nov 6, 2025 • Closed: Nov 7, 2025
Completed with minor delays
Invoiced • 118 days old
🚨
Primary Delay 9.0 days stuck in "Ready to Bill"
⏱️
Total Delay 9.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
2.0d / 0.5d SLA
Tech On Site
0.3d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
9.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
11-07-HSolano-Part#G1322-60002 cannot be found in the search engine in "Parts" tab. This part was consumed, no return. Travel "From Site" will be in WO-01313400. Please assign to Hermilo Solano ARP to site is 44 miles. Zone 1
🔧 Work Performed
The Solenoid valve, damaged tubngs and vacuum pump were replaced. The red-light error indicator turned off once these parts were replaced.
🔍 Technician Findings
The red-light error indicator was ON. The repair was then completed.
⚠️ Problem Description
15L SYS-LC-1200 Repair Degasser red light is turned ON.
📄 Description
1200 Series Vacuum Degasser
📞 Call Description
NOV 2025 LC REPAIR

Timeline

📞
▶
4 Case Linked Nov 6, 8:29 AM
Case Linked → Work Order Created → Status: Ready for Scheduling → Technician Assigned
📋
Work Order Created
Work Order: WO-01313397
Type: Repair
Priority: PC
📅
Status: Ready for Scheduling by Leona Coonrod
From: Entered, Ready for Scheduling
To: Ready for Scheduling, Assigned
Duration in Previous: 0m
👷
Technician Assigned by Leona Coonrod
Technician: Hermilo Solano
👷
Technician Assigned by Michael Burris Nov 6, 9:29 AM
Technician: Hermilo Solano
⏳ 2.0 business days
🔧
Status: Tech On Site by Hermilo Solano Nov 7, 4:55 PM
From: Assigned
To: Tech On Site
Duration in Previous: 1d 8h
⏱️
▶
3 5x Labor Added Nov 7, 6:59 PM
5x Labor Added → Status: Completed → Status: Closed
✔️
Status: Completed by Hermilo Solano
From: Tech On Site
To: Completed
Duration in Previous: 2h 7m
🏁
Status: Closed by Hermilo Solano
From: Completed
To: Closed
Duration in Previous: 1m
⏳ 1.6 business days
🔩
▶
2 Parts Added Nov 11, 3:06 PM
Parts Added → Status: Ready to Bill
📄
Status: Ready to Bill by Hannah Shaw
From: Closed
To: Ready to Bill
Duration in Previous: 3d 20h
⚠️ 9.0 business days
📨
▶
2 Status: Invoice Pending Nov 24, 6:01 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m
⚠️ 8.7 business days
🧾
Invoice Created Dec 8, 5:14 PM
Invoice Number: 247473

Bottlenecks

Assigned
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Ready to Bill
Duration: 9.0 business days (threshold: 1.0 business days)
Exceeded by 8.0 business days

🔗 Related Artifacts

📞
Case 00541563
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Repair
Branch
N/A
Technician
Hermilo Solano
Scheduled
N/A
Created
Nov 6, 8:31 AM
Invoice #
247473

Work Details (6)

Name Type Status Qty Amount Date
WL-03000672 Labor Open 1.25 $0.00 Nov 7, 6:59 PM
WL-03000673 Labor Open 2 $228.00 Nov 7, 6:59 PM
WL-03000674 Travel Open 46 $180.00 Nov 7, 6:59 PM
WL-03000675 Parts Open 1 $0.00 Nov 7, 6:59 PM
WL-03000676 Parts Open 1 $0.00 Nov 7, 6:59 PM
WL-03003514 Parts Open 1 $0.00 Nov 11, 3:06 PM

Details