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WO-01313400 ↗ ServiceMax

AGILENT TECHNOLOGIES (ASP) • Repair • PC

📍 Bachem Inc — 3132 Kashiwa St, Torrance CA, 90505

Nov 6, 2025 → Nov 14, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Nov 10, 2025
✗ SLA Missed (1 biz days late)
Active: 3 biz days
🕐 Clock stopped: Tech Off Site (Nov 12, 2025)
▶ Clock Running
Status: Created
Nov 6 → Nov 6, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Nov 6 → Nov 6, 2025
0 business days (counted)
Running total: 0 of ? biz days used
1d
▶ Clock Running
Status: Assigned
Nov 6 → Nov 8, 2025
1 business day (counted)
Running total: 1 of ? biz days used
1d
▶ Clock Running
Status: Tech On Site
Nov 8 → Nov 11, 2025
1 business day (counted)
Running total: 2 of ? biz days used
▶ Clock Running
Status: Tech Off Site
Nov 11 → Nov 11, 2025
0 business days (counted)
Running total: 2 of ? biz days used
▶ Clock Running
Status: Scheduled
Nov 11 → Nov 11, 2025
0 business days (counted)
Running total: 2 of ? biz days used
1d
▶ Clock Running
Status: Tech On Site
Nov 11 → Nov 12, 2025
1 business day (counted)
Running total: 3 of ? biz days used
Created: Nov 6, 2025 Tech Off Site: Nov 12, 2025
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Nov 6 → Nov 6 Created ▶ Running 0 0
Nov 6 → Nov 6 Ready for Scheduling ▶ Running 0 0
Nov 6 → Nov 8 Assigned ▶ Running 1 1
Nov 8 → Nov 11 Tech On Site ▶ Running 1 2
Nov 11 → Nov 11 Tech Off Site ▶ Running 0 2
Nov 11 → Nov 11 Scheduled ▶ Running 0 2
Nov 11 → Nov 12 Tech On Site ▶ Running 1 3
Dispatch 0.0d
Coordinators 2.0d
Field Work 4.2d
Billing 6.2d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
2.0 days
Over SLA
Field Work
4.2 days
Over SLA
Billing
6.2 days
Over SLA
Created: Nov 6, 2025 Due: Nov 10, 2025 Completed: Nov 14, 2025 (3 days late)
📅
6.0 days Total Age
⏱️
6.2d in Ready to Bill Longest Stage
🔄
13 transitions Status Changes
⚠️
7.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
13 lines Work Details
🏠
2 visits On-Site Trips
👤
Self-Scheduled Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
👤 Self-scheduled by Hermilo Solano — scheduling delays attributed to technician, not coordinators
Visit 1 Nov 7, 2025
Visit 2 Nov 11, 2025

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00541566
6008200080
Closed
15L SYS-LC-1200 Repair Pressure and Leak Test are not passing
Priority
High
Origin
Web
Reason
New Case
Contact
Roderick DelRosario
Owner
Leona Coonrod
Created
Nov 6, 2025
Work Orders from this Case (1)
WO-01313400 (current) Invoiced
Repair • Hermilo Solano
Created: Nov 6, 2025 • Closed: Nov 14, 2025
Completed with minor delays
Invoiced • 118 days old
🚨
Primary Delay 6.2 days stuck in "Ready to Bill"
⏱️
Total Delay 7.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
2.0d / 0.5d SLA
Tech On Site
2.0d / 1.0d SLA
Tech Off Site
0.2d / 2.0d SLA
Scheduled
0.0d / 2.0d SLA
Completed
2.0d / 1.0d SLA
Closed
0.4d / 1.0d SLA
Ready to Bill
6.2d / 1.0d SLA
Billing Review
0.0d / 2.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

11-11-Travel "From Site" is in WO-01298004

11-07-HSolano- The pressure test still did not pass after replacing a couple of parts. It did improve; however, I will have to replace the damper and see if this is causing the pressure drop. The damper has been ordered. 11-07-HSolano-Travel "To Site" is in WO-01313397. Please assign to Hermilo Solano ARP to site is 44 miles. Zone 1

🔧 Work Performed
Replaced the AIV, pistons, Damper and Outlet Ball Valve. The Leak test and Pressure Test passed.
🔍 Technician Findings
N/A
⚠️ Problem Description
15L SYS-LC-1200 Repair Pressure and Leak Test are not passing
📄 Description
1200 Quaternary Pump
📞 Call Description
NOV 2025 LC REPAIR

Timeline

📞
▶
4 Case Linked Nov 6, 8:38 AM
Case Linked → Work Order Created → Status: Ready for Scheduling → Technician Assigned
📋
Work Order Created
Work Order: WO-01313400
Type: Repair
Priority: PC
📅
Status: Ready for Scheduling by Leona Coonrod
From: Entered, Ready for Scheduling
To: Ready for Scheduling, Assigned
Duration in Previous: 0m
👷
Technician Assigned by Leona Coonrod
Technician: a0hVU000000HkpeYAC, Hermilo Solano
👷
Technician Assigned by Michael Burris Nov 6, 9:29 AM
Technician: Hermilo Solano
⏳ 2.0 business days
🔧
Status: Tech On Site by Hermilo Solano Nov 7, 7:04 PM
From: Assigned
To: Tech On Site
Duration in Previous: 1d 10h
⏱️
3x Labor Added Nov 7, 9:54 PM
Type: Labor, Travel
Status: Open
Qty: 2.9166666666667, 1.5, 46
⏳ 1.3 business days
🚗
▶
3 Status: Tech Off Site Nov 11, 11:37 AM
Status: Tech Off Site → Status: Scheduled → Dispatch Scheduled
🗓️
Status: Scheduled by Hermilo Solano
From: Tech Off Site
To: Scheduled
Duration in Previous: 1m
📅
Dispatch Scheduled by Hermilo Solano
Scheduled For: 2025-11-11T22:00:00.000+0000
🔧
Status: Tech On Site by Hermilo Solano Nov 11, 4:05 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 4h 26m
⏳ 1.0 business days
🚗
Status: Tech Off Site by Hermilo Solano Nov 12, 6:32 PM
From: Tech On Site
To: Tech Off Site
Duration in Previous: 1d 2h
🚗
Travel Added Nov 12, 6:41 PM
Type: Travel
Status: Open
Qty: 46
⏱️
2x Labor Added Nov 12, 6:50 PM
Type: Labor
Status: Open
Qty: 1.25, 1.75
✔️
Status: Completed by Hermilo Solano Nov 12, 7:56 PM
From: Tech Off Site
To: Completed
Duration in Previous: 1h 24m
⏳ 2.5 business days
🔩
▶
2 7x Parts Added Nov 14, 1:36 PM
7x Parts Added → Status: Closed
🏁
Status: Closed by Hermilo Solano
From: Completed
To: Closed
Duration in Previous: 1d 17h
📄
▶
2 Status: Ready to Bill Nov 14, 5:11 PM
Status: Ready to Bill → Status: Billing Review
💵
Status: Billing Review by Hannah Shaw
From: Ready to Bill
To: Billing Review
Duration in Previous: 4m
📄
Status: Ready to Bill by Hannah Shaw Nov 14, 5:17 PM
From: Billing Review
To: Ready to Bill
Duration in Previous: 1m
⚠️ 6.8 business days
📨
▶
2 Status: Invoice Pending Nov 24, 6:01 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m
⚠️ 8.7 business days
🧾
Invoice Created Dec 8, 5:14 PM
Invoice Number: 247473

Bottlenecks

Assigned
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Completed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 6.2 business days (threshold: 1.0 business days)
Exceeded by 5.2 business days

🔗 Related Artifacts

📞
Case 00541566
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Repair
Branch
N/A
Technician
Hermilo Solano
Scheduled
Nov 11, 5:00 PM
Created
Nov 6, 8:38 AM
Invoice #
247473

Work Details (13)

Name Type Status Qty Amount Date
WL-03000879 Labor Open 2.9166666666667 $330.60 Nov 7, 9:54 PM
WL-03000880 Labor Open 1.5 $0.00 Nov 7, 9:54 PM
WL-03000881 Travel Open 46 $0.00 Nov 7, 9:54 PM
WL-03005265 Travel Open 46 $180.00 Nov 12, 6:41 PM
WL-03005290 Labor Open 1.25 $0.00 Nov 12, 6:50 PM
WL-03005291 Labor Open 1.75 $205.20 Nov 12, 6:50 PM
WL-03007718 Parts Open 1 $0.00 Nov 14, 1:36 PM
WL-03007719 Parts Open 1 $0.00 Nov 14, 1:36 PM
WL-03007720 Parts Open 1 $0.00 Nov 14, 1:36 PM
WL-03007721 Parts Open 3 $0.00 Nov 14, 1:36 PM
WL-03007722 Parts Open 2 $0.00 Nov 14, 1:36 PM
WL-03007723 Parts Open 1 $0.00 Nov 14, 1:36 PM
WL-03007724 Parts Open 1 $0.00 Nov 14, 1:36 PM

Details