Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01313409 ↗ ServiceMax

NYS Office of Mental Health • Inspection • PSM

📍 NYCCC - Brooklyn Campus — 1819 Bergen Street, Brooklyn NY, 11233

Nov 6, 2025 → Nov 21, 2025

✅ Completed
PSM
SLA Clock
Last business day of November 2025 · Target: Nov 28, 2025
✓ SLA Met (3 biz days early)
Active: 10 biz days
🕐 Clock stopped: Completed (Nov 21, 2025)
▶ Clock Running
Status: Created
Nov 6 → Nov 6, 2025
0 business days (counted)
Running total: 0 of ? biz days used
3d
▶ Clock Running
Status: Ready for Scheduling
Nov 6 → Nov 12, 2025
3 business days (counted)
Running total: 3 of ? biz days used
▶ Clock Running
Status: Assigned
Nov 12 → Nov 12, 2025
0 business days (counted)
Running total: 3 of ? biz days used
7d
▶ Clock Running
Status: Scheduled
Nov 12 → Nov 21, 2025
7 business days (counted)
Running total: 10 of ? biz days used
▶ Clock Running
Status: Tech On Site
Nov 21 → Nov 21, 2025
0 business days (counted)
Running total: 10 of ? biz days used
Created: Nov 6, 2025 Completed: Nov 21, 2025
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Nov 6 → Nov 6 Created ▶ Running 0 0
Nov 6 → Nov 12 Ready for Scheduling ▶ Running 3 3
Nov 12 → Nov 12 Assigned ▶ Running 0 3
Nov 12 → Nov 21 Scheduled ▶ Running 7 10
Nov 21 → Nov 21 Tech On Site ▶ Running 0 10
Dispatch 0.0d
Coordinators 12.0d
Field Work 1.3d
✓ SLA Met
Dispatch
0.0 days
Coordinators
12.0 days
Over SLA
Field Work
1.3 days
Created: Nov 6, 2025 Due: Nov 26, 2025 Completed: Nov 22, 2025 (4 days early)
📅
11.0 days Total Age
⏱️
8.0d in Scheduled Longest Stage
🔄
7 transitions Status Changes
⚠️
9.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
9 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...

Originating Case

Open in Salesforce →
🎫
Case #00541431
eBiotrack - New Inspection Created
Closed
Inspection: Semi-Annual Electrical Safety Test And Calibration Service 52 pcs https://www.ebiotrack.com/inspection.php?iid=31037
Priority
Standard
Origin
Email
Reason
New Case
Contact
Shivanie Ramsanie
Owner
Jessica Sells
Created
Nov 5, 2025
Work Orders from this Case (1)
WO-01313409 (current) Invoiced
Inspection • James Duff
Created: Nov 6, 2025 • Closed: Nov 21, 2025
Completed with minor delays
Invoiced • 118 days old
🚨
Primary Delay 8.0 days stuck in "Scheduled"
⏱️
Total Delay 9.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
4.0d / 1.0d SLA
Assigned
0.0d / 0.5d SLA
Scheduled
8.0d / 2.0d SLA
Tech On Site
0.4d / 1.0d SLA
Completed
0.9d / 1.0d SLA
Closed
1.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
11/12 KSmith -- Scheduled for the week of 11/17 with Shivani on WO-01313425

CONFIRMED


11/06/2025 LHill-spoke with Shivanie Ramsanie at 929-348-3692. She confirmed contact and equipment at WO-01313414, WO-01313409, WO-0131420, and WO-01313425. She said there is a 5th one as well and has already sent all 5 locations to Scott and Kourtney..


Scheduling ahead needed: Yes 


Certain day or time: M-F 9AM-2PM 


Confirmed contact information is correct: Yes 


Anything additional needed for tech to gain access to the facility: No. Escort will be with tech the whole time.


11/06/2025 LHill-See logged call on WO-01313414.

🔧 Work Performed
11/21/2025 JWD Located all biomedical equipment and performed semi and annual inspections, calibration and electrical safety tests for this site. Total of bed equipment inspected is 47. Added all equipment to inventory. All equipment not located added to archives notified POC of inspection findings and completion.
🔍 Technician Findings
11/21/2025 JWD Complete a walkthrough with the POC for the units that need to be inspected. Locate all biomed equipment and perform semi and annual inspections, calibration and electrical safety tests for this site. Add all equipment to inventory. Any equipment not located add to archives. Notify POC of inspection findings and completion.
⚠️ Problem Description
Inspection: Semi-Annual Electrical Safety Test And Calibration Service 52 pcs https://www.ebiotrack.com/inspection.php?iid=31037

Timeline

📞
Case Linked Nov 5, 3:43 PM
Case Number: 00541431
Subject: eBiotrack - New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Nov 6, 9:18 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Sells
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
⏳ 4.0 business days
👷
▶
2 Technician Assigned Nov 12, 10:39 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From: Ready for Scheduling
To: Assigned
Duration in Previous: 6d 1h
🗓️
▶
2 Status: Scheduled Nov 12, 10:45 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2025-11-21T13:00:00.000+0000
⚠️ 8.0 business days
🔧
Status: Tech On Site by James Duff Nov 21, 8:49 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 8d 22h
✔️
▶
2 Status: Completed Nov 21, 11:40 AM
Status: Completed → 5x Labor Added
⏱️
5x Labor Added
Type: Labor, Expenses
Status: Open
Qty: 1, 3.25
💵
2x Expenses Added Nov 21, 2:52 PM
Type: Expenses
Status: Open
Qty: 1
💵
▶
2 Expenses Added Nov 21, 8:42 PM
Expenses Added → Labor Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 7.75
🏁
Status: Closed by James Duff Nov 21, 8:48 PM
From: Completed
To: Closed
Duration in Previous: 9h 8m
⏳ 1.4 business days
📄
Status: Ready to Bill by Diane Patton Nov 24, 1:43 PM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 2d 16h, 0m
🧾
Invoice Created Nov 25, 11:19 AM
Invoice Number: SM-247448

Bottlenecks

Ready for Scheduling
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Scheduled
Duration: 8.0 business days (threshold: 2.0 business days)
Exceeded by 6.0 business days

🔗 Related Artifacts

📞
Case 00541431
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
N/A
Technician
James Duff
Scheduled
Nov 21, 8:00 AM
Created
Nov 6, 9:18 AM
Invoice #
SM-247448

Work Details (9)

Name Type Status Qty Amount Date
WL-03016261 Labor Open 1 $0.00 Nov 21, 11:44 AM
WL-03016262 Labor Open 3.25 $0.00 Nov 21, 11:44 AM
WL-03016263 Expenses Open 1 $0.00 Nov 21, 11:44 AM
WL-03016264 Expenses Open 1 $0.00 Nov 21, 11:44 AM
WL-03016265 Expenses Open 1 $0.00 Nov 21, 11:44 AM
WL-03016583 Expenses Open 1 $0.00 Nov 21, 2:52 PM
WL-03016584 Expenses Open 1 $0.00 Nov 21, 2:52 PM
WL-03017256 Expenses Open 1 $0.00 Nov 21, 8:42 PM
WL-03017260 Labor Open 7.75 $0.00 Nov 21, 8:43 PM

Details