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WO-01313420 ↗ ServiceMax

NYS Office of Mental Health • Inspection • PSM

📍 NYCCC - Queens Campus Inpatient, Bldg 55 — 74-03 Commonwealth Blvd, Bellerose NY, 11426

Nov 6, 2025 → Nov 20, 2025

✅ Completed
PSM
SLA Clock
Last business day of November 2025 · Target: Nov 28, 2025
✓ SLA Met (4 biz days early)
Active: 5 biz days
Paused: 4 biz days
🕐 Clock stopped: Completed (Nov 20, 2025)
▶ Clock Running
Status: Created
Nov 6 → Nov 6, 2025
0 business days (counted)
Running total: 0 of ? biz days used
3d
▶ Clock Running
Status: Ready for Scheduling
Nov 6 → Nov 12, 2025
3 business days (counted)
Running total: 3 of ? biz days used
▶ Clock Running
Status: Assigned
Nov 12 → Nov 12, 2025
0 business days (counted)
Running total: 3 of ? biz days used
▶ Clock Running
Status: Scheduled
Nov 12 → Nov 13, 2025
1 business day (counted)
Running total: 4 of ? biz days used
⏸4d
⏸ Clock Paused
Status: Awaiting Parts
Nov 13 → Nov 19, 2025
4 business days (not counted)
1d
▶ Clock Running
Status: Tech On Site
Nov 19 → Nov 20, 2025
1 business day (counted)
Running total: 5 of ? biz days used
Created: Nov 6, 2025 Completed: Nov 20, 2025
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Nov 6 → Nov 6 Created ▶ Running 0 0
Nov 6 → Nov 12 Ready for Scheduling ▶ Running 3 3
Nov 12 → Nov 12 Assigned ▶ Running 0 3
Nov 12 → Nov 13 Scheduled ▶ Running 1 4
Nov 13 → Nov 19 Awaiting Parts ⏸ Paused 4 —
Nov 19 → Nov 20 Tech On Site ▶ Running 1 5
Dispatch 0.0d
Material Management 4.9d
Coordinators 6.0d
Field Work 2.5d
✓ SLA Met
Dispatch
0.0 days
Material Management
4.9 days
Over SLA
Coordinators
6.0 days
Over SLA
Field Work
2.5 days
Over SLA
Created: Nov 6, 2025 Due: Nov 26, 2025 Completed: Nov 21, 2025 (5 days early)
📅
10.1 days Total Age
⏱️
4.9d in Awaiting Parts Longest Stage
🔄
8 transitions Status Changes
⚠️
6.9d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
10 lines Work Details
🏠
2 visits On-Site Trips
👤
Self-Scheduled Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
👤 Self-scheduled by James Duff — scheduling delays attributed to technician, not coordinators
Visit 1 Nov 19, 2025
Visit 2 Nov 20, 2025

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00541427
eBiotrack - New Inspection Created
Closed
Inspection: Semi-Annual Electrical Safety Test And Calibration Service 190 pcs https://www.ebiotrack.com/inspection.php?iid=31035
Priority
Standard
Origin
Email
Reason
New Case
Contact
Samantha Jiles
Owner
Jessica Sells
Created
Nov 5, 2025
Work Orders from this Case (1)
WO-01313420 (current) Invoiced
Inspection • James Duff
Created: Nov 6, 2025 • Closed: Nov 20, 2025
Completed with minor delays
Invoiced • 118 days old
🚨
Primary Delay 4.9 days stuck in "Awaiting Parts"
⏱️
Total Delay 6.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
4.0d / 1.0d SLA
Assigned
0.0d / 0.5d SLA
Scheduled
2.0d / 2.0d SLA
Awaiting Parts
4.9d / 3.0d SLA
Tech On Site
2.0d / 1.0d SLA
Completed
0.5d / 1.0d SLA
Closed
2.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
11/12 KSmith -- Scheduled for the week of 11/17 with Shivani on WO-01313425

CONFIRMED


11/06/2025 LHill-spoke with Shivanie Ramsanie at 929-348-3692. She confirmed contact and equipment at WO-01313414, WO-01313409, WO-0131420, and WO-01313425. She said there is a 5th one as well and has already sent all 5 locations to Scott and Kourtney..


Scheduling ahead needed: Yes 


Certain day or time: M-F 8AM-4PM 


Confirmed contact information is correct: Yes 


Anything additional needed for tech to gain access to the facility: No. Escort will be with tech the whole time.


11/06/2025 LHill-Logged call on WO-01313414.

🔧 Work Performed
11/19/2025 - 11/20/2025 JWD Located all biomedical equipment and performed semi and annual inspections, calibration and electrical safety tests for this site. Total of bed equipment inspected is 196. Added all equipment to inventory. All equipment not located added to archives notified POC of inspection findings and completion.
🔍 Technician Findings
11/19/2025 - 11/20/2025 JWD Complete a walkthrough with the POC for the units that need to be inspected. Locate all biomed equipment and perform semi and annual inspections, calibration and electrical safety tests for this site. Add all equipment to inventory. Any equipment not located add to archives. Notify POC of inspection findings and completion.
⚠️ Problem Description
Inspection: Semi-Annual Electrical Safety Test And Calibration Service 190 pcs https://www.ebiotrack.com/inspection.php?iid=31035

Timeline

📞
Case Linked Nov 5, 3:41 PM
Case Number: 00541427
Subject: eBiotrack - New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Nov 6, 9:31 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Sells
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
⏳ 4.0 business days
👷
▶
2 Technician Assigned Nov 12, 10:39 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From: Ready for Scheduling
To: Assigned
Duration in Previous: 6d 1h
🗓️
▶
2 Status: Scheduled Nov 12, 10:45 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2025-11-19T13:00:00.000+0000
⏳ 2.0 business days
📦
▶
2 Parts Requested Nov 13, 11:37 AM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by James Duff
From: Scheduled
To: Awaiting Parts
Duration in Previous: 1d 0h
⚠️ 5.0 business days
🔧
Status: Tech On Site by James Duff Nov 19, 9:03 AM
From: Awaiting Parts
To: Tech On Site
Duration in Previous: 5d 21h
⏱️
3x Labor Added Nov 19, 8:40 PM
Type: Labor
Status: Open
Qty: 1, 8, 1.5
💵
2x Expenses Added Nov 19, 8:54 PM
Type: Expenses
Status: Open
Qty: 1
⏱️
4x Labor Added Nov 20, 3:58 PM
Type: Labor, Expenses
Status: Open
Qty: 1, 8.5
✔️
Status: Completed by James Duff Nov 20, 4:10 PM
From: Tech On Site
To: Completed
Duration in Previous: 1d 7h
💵
Expenses Added Nov 20, 4:22 PM
Type: Expenses
Status: Open
Qty: 1
🏁
Status: Closed by James Duff Nov 20, 7:46 PM
From: Completed
To: Closed
Duration in Previous: 3h 36m
⏳ 2.5 business days
📄
Status: Ready to Bill by Diane Patton Nov 24, 10:24 AM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 3d 14h, 0m
⏳ 2.0 business days
🧾
Invoice Created Nov 25, 11:20 AM
Invoice Number: SM-247411

Bottlenecks

Ready for Scheduling
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Awaiting Parts
Duration: 4.9 business days (threshold: 3.0 business days)
Exceeded by 1.9 business days
Tech On Site
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

📞
Case 00541427
Closed
📦
Parts Order 00085233
Canceled

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
N/A
Technician
James Duff
Scheduled
Nov 19, 8:00 AM
Created
Nov 6, 9:31 AM
Invoice #
SM-247411

Work Details (10)

Name Type Status Qty Amount Date
WL-03013967 Labor Open 1 $0.00 Nov 19, 8:40 PM
WL-03013968 Labor Open 8 $0.00 Nov 19, 8:40 PM
WL-03013969 Labor Open 1.5 $0.00 Nov 19, 8:40 PM
WL-03013993 Expenses Open 1 $0.00 Nov 19, 8:54 PM
WL-03013994 Expenses Open 1 $0.00 Nov 19, 8:54 PM
WL-03015083 Labor Open 1 $0.00 Nov 20, 3:58 PM
WL-03015084 Labor Open 8.5 $0.00 Nov 20, 3:58 PM
WL-03015085 Labor Open 1 $0.00 Nov 20, 3:58 PM
WL-03015086 Expenses Open 1 $0.00 Nov 20, 3:58 PM
WL-03015148 Expenses Open 1 $0.00 Nov 20, 4:22 PM

Details