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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01313433 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Morehead City EMS — 4034 Arendell St, Morehead City NC, 28557

Nov 6, 2025 → Nov 6, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Nov 26, 2025
✓ SLA Met (13 biz days early)
Active: 0 biz days
🕐 Clock stopped: Completed (Nov 6, 2025)
▶ Clock Running
Status: Created
Nov 6 → Nov 6, 2025
0 business days (counted)
Running total: 0 of ? biz days used
0d
▶ Clock Running
Status: Scheduled
Nov 6 → Nov 6, 2025
0 business days (counted)
Running total: 0 of ? biz days used
0d
▶ Clock Running
Status: Completed
Nov 6 → Nov 6, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Nov 6 → Nov 6, 2025
0 business days (counted)
Running total: 0 of ? biz days used
Created: Nov 6, 2025 Completed: Nov 6, 2025
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Nov 6 → Nov 6 Created ▶ Running 0 0
Nov 6 → Nov 6 Scheduled ▶ Running 0 0
Nov 6 → Nov 6 Completed ▶ Running 0 0
Nov 6 → Nov 6 Scheduled ▶ Running 0 0
Dispatch 0.0d
Coordinators 0.5d
Field Work 0.6d
Billing 1.3d
✓ SLA Met
Dispatch
0.0 days
Coordinators
0.5 days
Field Work
0.6 days
Billing
1.3 days
Over SLA
Created: Nov 6, 2025 Due: Nov 26, 2025 Completed: Nov 6, 2025 (20 days early)
📅
1.0 days Total Age
⏱️
4.0d in 07e-Partial Project Longest Stage
🔄
7 transitions Status Changes
⚠️
0.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00541585
URGENT Philips WO Request
Closed
Priority
High
Origin
Email
Reason
New Case
Contact
Erin Martin
Owner
John Rolston
Created
Nov 6, 2025
Work Orders from this Case (1)
WO-01313433 (current) Invoiced
Preventive Maintenance • Patricia Gordon
Created: Nov 6, 2025 • Closed: Nov 6, 2025
Completed with minor delays
Invoiced • 118 days old
🚨
Primary Delay 4.0 days stuck in "07e-Partial Project"
⏱️
Total Delay 0.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Scheduled
0.5d / 2.0d SLA
Completed
0.6d / 1.0d SLA
Closed
1.1d / 1.0d SLA
07e-Partial Project
4.0d
Ready to Bill
1.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
11/06/2025 EMartin dispatching to FSE onsite per reques
🔧 Work Performed
while onsite, performed Tempus Pro PM per instruction successfully. Travel from site.
🔍 Technician Findings
Tempus PM
📄 Description
Philips Healthcare Tempus Pro Patient Monitor
📞 Call Description
PM

Timeline

📞
Case Linked Nov 6, 9:31 AM
Case Number: 00541585
Subject: URGENT Philips WO Request
Status: Closed
📋
Work Order Created Nov 6, 10:07 AM
Work Order: WO-01313433
Type: Preventive Maintenance
Priority: PC
📅
▶
3 Dispatch Scheduled Nov 6, 10:13 AM
Dispatch Scheduled → Technician Assigned → Status: Scheduled
👷
Technician Assigned by Erin Martin
Technician: Patricia Gordon
🗓️
Status: Scheduled by Erin Martin
From: Entered
To: Scheduled
Duration in Previous: 5m
⏱️
▶
2 3x Labor Added Nov 6, 2:00 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Patricia Gordon
From: Scheduled
To: Completed
Duration in Previous: 3h 48m
🗓️
▶
3 Status: Scheduled Nov 6, 6:24 PM
Status: Scheduled → Dispatch Scheduled → Status: Closed
📅
Dispatch Scheduled by Patricia Gordon
Scheduled For: 2025-11-05T13:00:00.000+0000
🏁
Status: Closed by Patricia Gordon
From: Completed
To: Closed
Duration in Previous: 1m
⏱️
▶
2 Labor Added Nov 7, 11:16 AM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 16h 55m
⏳ 4.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Nov 13, 4:34 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 6d 5h
💰
Status: Invoiced by Josh Longway Nov 14, 4:01 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 27m
⏳ 3.0 business days
🧾
Invoice Created Nov 18, 3:48 PM
Invoice Number: SM-246645

Bottlenecks

Closed
Duration: 1.1 business days (threshold: 1.0 business days)
Exceeded by 0.6 business hours
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.4 business hours

🔗 Related Artifacts

📞
Case 00541585
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Patricia Gordon
Scheduled
Nov 5, 8:00 AM
Created
Nov 6, 10:07 AM
Invoice #
SM-246645

Work Details (4)

Name Type Status Qty Amount Date
WL-02998597 Labor Open 2 $190.00 Nov 6, 2:00 PM
WL-02998598 Labor Open 0.5 $155.00 Nov 6, 2:00 PM
WL-02998599 Travel Open 1 $0.00 Nov 6, 2:00 PM
WL-02999732 Labor Open 0.016666666666667 $38.00 Nov 7, 11:16 AM

Details