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WO-01313436 ↗ ServiceMax

REPUBLIC EMS • Preventive Maintenance • PSM

📍 Republic EMS - W. Parkwood Ave. — 2111 W. Parkwood Ave., Apt. 201, Friendswood TX, 77546

Nov 6, 2025 → Dec 12, 2025

✅ Completed
PSM
SLA Clock
Last business day of November 2025 · Target: Nov 28, 2025
✗ SLA Missed (9 biz days late)
Active: 23 biz days
🕐 Clock stopped: Invoiced (Dec 12, 2025)
▶ Clock Running
Status: Created
Nov 6 → Nov 6, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Nov 6 → Nov 6, 2025
0 business days (counted)
Running total: 0 of ? biz days used
13d
▶ Clock Running
Status: Assigned
Nov 6 → Nov 26, 2025
13 business days (counted)
Running total: 13 of ? biz days used
10d
▶ Clock Running
Status: Scheduled
Nov 26 → Dec 12, 2025
10 business days (counted)
Running total: 23 of ? biz days used
Created: Nov 6, 2025 Invoiced: Dec 12, 2025
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Nov 6 → Nov 6 Created ▶ Running 0 0
Nov 6 → Nov 6 Ready for Scheduling ▶ Running 0 0
Nov 6 → Nov 26 Assigned ▶ Running 13 13
Nov 26 → Dec 12 Scheduled ▶ Running 10 23
Dispatch 0.0d
Coordinators 25.1d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
25.1 days
Over SLA
Billing
0.0 days
Created: Nov 6, 2025 Due: Dec 31, 2025 Completed: Dec 12, 2025 (19 days early)
📅
23.9 days Total Age
⏱️
14.0d in Assigned Longest Stage
🔄
6 transitions Status Changes
⚠️
23.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00541523
eBiotrack - Automated New Inspection Created
Closed
Inspection: Annual Equipment PM https://www.ebiotrack.com/inspection.php?iid=31043
Priority
Standard
Origin
Email
Reason
New Case
Contact
Angie Workman
Owner
Jessica Sells
Created
Nov 6, 2025
Work Orders from this Case (1)
WO-01313436 (current) Invoiced
Preventive Maintenance • Chane Lacy
Created: Nov 6, 2025 • Closed: Dec 12, 2025
Completed with significant delays
Invoiced • 118 days old
🚨
Primary Delay 14.0 days stuck in "Assigned"
⏱️
Total Delay 23.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Assigned
14.0d / 0.5d SLA
Scheduled
11.0d / 2.0d SLA
Closed
2.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

11/26 KKelch scheduled per logged email from Angie. Email logged on WO-01313454

11/25 KKelch sent Angie an email for scheduling. Email logged on WO-01313452

🔧 Work Performed
Stryker Medical - 6500 PowerPro Serial #: 060540294 - Asset ID: 13276244
⚠️ Problem Description
Inspection: Annual Equipment PM https://www.ebiotrack.com/inspection.php?iid=31043

Timeline

📞
Case Linked Nov 6, 12:00 AM
Case Number: 00541523
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Nov 6, 10:33 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Sells
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Nov 6, 10:47 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Scheduling
To: Assigned
Duration in Previous: 14m
🚨 14.0 business days
🗓️
▶
2 Status: Scheduled Nov 26, 9:28 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2025-12-12T18:00:00.000+0000
🚨 11.0 business days
⏱️
▶
2 3x Labor Added Dec 14, 7:21 PM
3x Labor Added → Status: Closed
🏁
Status: Closed by Ben Saur
From: Scheduled
To: Closed
Duration in Previous: 18d 9h
⏳ 2.0 business days
📄
▶
3 Status: Ready to Bill Dec 16, 6:29 PM
Status: Ready to Bill → Status: Invoiced → Invoice Created
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 0m
🧾
Invoice Created
Invoice Number: SM-249250

Bottlenecks

Assigned
Duration: 14.0 business days (threshold: 4.0 business hours)
Exceeded by 13.5 business days
Scheduled
Duration: 11.0 business days (threshold: 2.0 business days)
Exceeded by 9.0 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

📞
Case 00541523
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Chane Lacy
Scheduled
Dec 12, 1:00 PM
Created
Nov 6, 10:33 AM
Invoice #
SM-249250

Work Details (3)

Name Type Status Qty Amount Date
WL-03037437 Labor Open 1 $0.00 Dec 14, 7:21 PM
WL-03037438 Labor Open 1 $0.00 Dec 14, 7:21 PM
WL-03037439 Travel Open 41 $0.00 Dec 14, 7:21 PM

Details