177 – Power-load Trolley assembly needs a release actuator. You were going to order the parts. NOTE: The vehicle can still be used. However, you must manually release cot from the trolley when you pull it out.
Located at Somerset (Station 8).
part needed
1 actuator,6390-001-028
12/12 KSmith -- Scheduled for 12/17 with Dexter. 9-11am
12/11 KSmith -- Parts did not ship yesterday. Should be shipping today
12/10/25 RBerry- Updated due date. Parts should ship out today.
11/17/2025 KeithC - Placed order with stryker for this part.
11/17/2025 AGreene - received escalation from SRogers. Attached GP pick ticket to this Part Order but GP says it is still out of stock. Chattered Keith C to add Stryker purchase order number to the data field on the part order and follow-up if it has not been received yet.
READYTOPICK
11/06/2025 KeithC - Part 6390-001-028s out of stock ordering from Stryker. PO84877/WO01313437
🔧Work Performed
Truck 177
Removed and replaced trolley actuator assembly
Functional tests were performed unit is operating correctly.
Wait time charge for time spent waiting for the truck key.
🔍Technician Findings
Button on the cot not releasing it from the trolley, but releases it by using the manual release on the trolley.
Defective trolley actuator
⚠️Problem Description
177 – Power-load Trolley assembly needs a release actuator. You were going to order the parts. NOTE: The vehicle can still be used. However, you must manually release cot from the trolley when you pull it out. (Cot is OOS until repaired)
Located at Somerset (Station 8).
part needed
1 actuator,6390-001-028 https://www.ebiotrack.com/workorder.php?wo=69516
📄Description
Stryker 6390 Power-LOAD Fastener System
📧
Email: RWJH Station #8 -- EMS Repair -- WO-01313437
Completed Dec 12, 2025
To: dexter.britton@rwjbh.org
CC:
BCC:
Attachment: --none--
Subject: RWJH Station #8 -- EMS Repair -- WO-01313437
Body:
Good Morning Dexter,
The parts for the repair of the below unit have shipped and are scheduled to arrive on Tuesday next week.
Curtis can be onsite on Wednesday morning to repair the unit.
177 – Power-load Trolley assembly needs a release actuator. You were going to order the parts. NOTE: The vehicle can still be used. However, you must manually release cot from the trol
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Dec 4, 2025
To: dexter.britton@rwjbh.org
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01313437Location: RWJH Station #8Address: 110 Rehill Avenue Somerville, NJ 08876Device: Problem Description: 177 – Power-load Trolley assembly needs a release actuator. You were goin
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Nov 27, 2025
To: dexter.britton@rwjbh.org
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01313437Location: RWJH Station #8Address: 110 Rehill Avenue Somerville, NJ 08876Device: Problem Description: 177 – Power-load Trolley assembly needs a release actuator. You were goin
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Nov 20, 2025
To: dexter.britton@rwjbh.org
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01313437Location: RWJH Station #8Address: 110 Rehill Avenue Somerville, NJ 08876Device: Problem Description: 177 – Power-load Trolley assembly needs a release actuator. You were goin
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Nov 13, 2025
To: dexter.britton@rwjbh.org
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01313437Location: RWJH Station #8Address: 110 Rehill Avenue Somerville, NJ 08876Device: Problem Description: 177 – Power-load Trolley assembly needs a release actuator. You were goin
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Nov 6, 2025
To: dexter.britton@rwjbh.org
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01313437Location: RWJH Station #8Address: 110 Rehill Avenue Somerville, NJ 08876Device: Problem Description: 177 – Power-load Trolley assembly needs a release actuator. You were goin
📅
WO-01313437 - Repair - Somerville - RWJH Station #8
Dec 17, 2025 9:00am – 10:00am
Work Order: WO-01313437
Account: ROBERT WOOD JOHNSON BARNABAS HEALTH
Customer Case Number:
Location: RWJH Station #8
Address: 110 Rehill Avenue, Somerville, NJ 08876
Manufacturer:
Model #:
Serial #:
Contact Name: Dexter Britton
Contact Phone: 732-307-4448
Contact Email: dexter.britton@rwjbh.org
Timeline
📞
Case Linked Nov 5, 12:28 PM
Case Number:00541282
Subject:L2 review - EMS * No quote needed per SMC
Status:Closed
📋
▶
2
Work Order Created Nov 6, 10:35 AM
Work Order Created → Status: L2 Screening
🔍
Status: L2 Screening by Kimberly Hardison
From:Entered
To:L2 Screening
Duration in Previous:2m
📦
▶
2
Parts Requested Nov 6, 10:42 AM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Dave Creditt
From:L2 Screening
To:Awaiting Parts
Duration in Previous:5m
🚨22.0 business days
📅
Status: Ready for Scheduling by Amy GreeneDec 10, 2:42 PM
From:Awaiting Parts
To:Ready for Scheduling
Duration in Previous:34d 3h
👷
▶
2
Technician Assigned Dec 10, 3:18 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From:Ready for Scheduling
To:Assigned
Duration in Previous:36m
⏳2.0 business days
🔩
2x Parts Added Dec 11, 3:27 PM
Type:Parts, Expenses
Status:Open
Qty:1
🗓️
▶
2
Status: Scheduled Dec 12, 7:57 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For:2025-12-17T14:00:00.000+0000
⏳4.0 business days
⏱️
6x Labor Added Dec 17, 4:40 PM
Type:Labor, Travel
Status:Open
Qty:1, 1.5, 2.25, 32
✔️
Status: Completed by Curtis AllenDec 17, 4:50 PM
From:Scheduled, Completed
To:Completed, Closed
Duration in Previous:5d 8h, 0m
⏳2.9 business days
📄
▶
2
Status: Ready to Bill Dec 19, 5:38 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From:Invoice Pending
To:Invoiced
Duration in Previous:1m
🧾
Invoice Created Dec 19, 6:38 PM
Invoice Number:SM-249690
Bottlenecks
Awaiting Parts
Duration: 22.0 business days (threshold: 3.0 business days)
Exceeded by 19.0 business days
Assigned
Duration: 2.5 business days (threshold: 4.0 business hours)
Exceeded by 2.0 business days
Scheduled
Duration: 4.0 business days (threshold: 2.0 business days)
Exceeded by 2.0 business days
Closed
Duration: 2.3 business days (threshold: 1.0 business days)