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WO-01313447 ↗ ServiceMax

Oak Street Health • Inspection • PSM

📍 Oak Street Health - Glenfair — 6052 N 59th Ave, Glendale AZ, 85301

Nov 6, 2025 → Jan 7, 2026

✅ Completed
PSM
SLA Clock
Last business day of November 2025 · Target: Nov 28, 2025
✗ SLA Missed (26 biz days late)
Active: 40 biz days
🕐 Clock stopped: Completed (Jan 8, 2026)
▶ Clock Running
Status: Created
Nov 6 → Nov 6, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Nov 6 → Nov 6, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Nov 6 → Nov 10, 2025
2 business days (counted)
Running total: 2 of ? biz days used
37d
▶ Clock Running
Status: Scheduled
Nov 10 → Jan 7, 2026
37 business days (counted)
Running total: 39 of ? biz days used
▶ Clock Running
Status: Tech On Site
Jan 7 → Jan 8, 2026
1 business day (counted)
Running total: 40 of ? biz days used
Created: Nov 6, 2025 Completed: Jan 8, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Nov 6 → Nov 6 Created ▶ Running 0 0
Nov 6 → Nov 6 Ready for Scheduling ▶ Running 0 0
Nov 6 → Nov 10 Assigned ▶ Running 2 2
Nov 10 → Jan 7 Scheduled ▶ Running 37 39
Jan 7 → Jan 8 Tech On Site ▶ Running 1 40
Dispatch 0.0d
Coordinators 40.9d
Field Work 1.0d
Billing 18.3d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
40.9 days
Over SLA
Field Work
1.0 days
Over SLA
Billing
18.3 days
Over SLA
Created: Nov 6, 2025 Due: Jan 30, 2026 Completed: Jan 8, 2026 (22 days early)
📅
40.1 days Total Age
⏱️
37.9d in Scheduled Longest Stage
🔄
9 transitions Status Changes
⚠️
54.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00541537
eBiotrack - Automated New Inspection Created
Closed
Annual Equipment Electrical Safety Test And Calibration Service 110 pieces https://www.ebiotrack.com/inspection.php?iid=31047
Priority
Standard
Origin
Email
Reason
New Case
Contact
Meriah Ramirez
Owner
Sherry Reich
Created
Nov 6, 2025
Work Orders from this Case (1)
WO-01313447 (current) Invoiced
Inspection • Tyler Bollman
Created: Nov 6, 2025 • Closed: Jan 7, 2026
Completed with significant delays
Invoiced • 118 days old
🚨
Primary Delay 37.9 days stuck in "Scheduled"
⏱️
Total Delay 54.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Assigned
3.0d / 0.5d SLA
Scheduled
37.9d / 2.0d SLA
Tech On Site
1.0d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
17.0d / 1.0d SLA
Invoice Pending
1.3d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Annual Equipment Electrical Safety Test And Calibration Service 106 items
🔍 Technician Findings
Annual Equipment Electrical Safety Test And Calibration Service
⚠️ Problem Description
Annual Equipment Electrical Safety Test And Calibration Service 110 pieces https://www.ebiotrack.com/inspection.php?iid=31047

Timeline

📞
Case Linked Nov 6, 6:00 AM
Case Number: 00541537
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Nov 6, 11:00 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Nov 6, 11:16 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Scheduling
To: Assigned
Duration in Previous: 14m
⏳ 3.0 business days
🗓️
▶
2 Status: Scheduled Nov 10, 11:27 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-01-07T15:00:00.000+0000
🚨 38.0 business days
🔧
Status: Tech On Site by Tyler Bollman Jan 7, 11:42 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 58d 0h
✔️
▶
2 Status: Completed Jan 7, 7:43 PM
Status: Completed → 6x Labor Added
⏱️
6x Labor Added
Type: Labor, Travel
Status: Open
Qty: 0.5, 4, 4.5, 15
🏁
Status: Closed by Tyler Bollman Jan 7, 7:49 PM
From: Completed
To: Closed
Duration in Previous: 5m
📄
Status: Ready to Bill by Diane Patton Jan 8, 9:45 AM
From: Closed
To: Ready to Bill
Duration in Previous: 13h 56m
🚨 17.0 business days
📨
Status: Invoice Pending by Diane Patton Feb 2, 4:50 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 25d 7h
🧾
▶
2 Invoice Created Feb 3, 2:23 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 21h 32m

Bottlenecks

Assigned
Duration: 3.0 business days (threshold: 4.0 business hours)
Exceeded by 2.5 business days
Scheduled
Duration: 37.9 business days (threshold: 2.0 business days)
Exceeded by 35.9 business days
Tech On Site
Duration: 1.0 business days (threshold: 1.0 business days)
Exceeded by 0.0 business hours
Ready to Bill
Duration: 17.0 business days (threshold: 1.0 business days)
Exceeded by 16.0 business days

🔗 Related Artifacts

📞
Case 00541537
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
Edge
Technician
Tyler Bollman
Scheduled
Jan 7, 10:00 AM
Created
Nov 6, 11:00 AM
Invoice #
SM-252835

Work Details (6)

Name Type Status Qty Amount Date
WL-03056942 Labor Open 0.5 $0.00 Jan 7, 7:47 PM
WL-03056943 Labor Open 4 $0.00 Jan 7, 7:47 PM
WL-03056944 Labor Open 4.5 $2,698.80 Jan 7, 7:47 PM
WL-03056945 Labor Open 0.5 $0.00 Jan 7, 7:47 PM
WL-03056946 Travel Open 15 $0.00 Jan 7, 7:47 PM
WL-03056947 Travel Open 15 $0.00 Jan 7, 7:47 PM

Details