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WO-01313450 ↗ ServiceMax

REPUBLIC EMS • Preventive Maintenance • PSM

📍 Republic EMS - Saratoga Blvd. — 3802 Saratoga Blvd,, Apt. 1318, Corpus Christi TX, 78415

Nov 6, 2025 → Dec 10, 2025

✅ Completed
PSM
SLA Clock
Last business day of November 2025 · Target: Nov 28, 2025
✗ SLA Missed (7 biz days late)
Active: 21 biz days
🕐 Clock stopped: Invoiced (Dec 10, 2025)
▶ Clock Running
Status: Created
Nov 6 → Nov 6, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Nov 6 → Nov 6, 2025
0 business days (counted)
Running total: 0 of ? biz days used
12d
▶ Clock Running
Status: Assigned
Nov 6 → Nov 25, 2025
12 business days (counted)
Running total: 12 of ? biz days used
9d
▶ Clock Running
Status: Scheduled
Nov 25 → Dec 10, 2025
9 business days (counted)
Running total: 21 of ? biz days used
Created: Nov 6, 2025 Invoiced: Dec 10, 2025
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Nov 6 → Nov 6 Created ▶ Running 0 0
Nov 6 → Nov 6 Ready for Scheduling ▶ Running 0 0
Nov 6 → Nov 25 Assigned ▶ Running 12 12
Nov 25 → Dec 10 Scheduled ▶ Running 9 21
Dispatch 0.0d
Coordinators 24.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
24.0 days
Over SLA
Created: Nov 6, 2025 Due: Dec 31, 2025 Completed: Dec 10, 2025 (21 days early)
📅
22.0 days Total Age
⏱️
13.0d in Assigned Longest Stage
🔄
5 transitions Status Changes
⚠️
22.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00541522
eBiotrack - Automated New Inspection Created
Closed
Inspection: Annual Equipment PM https://www.ebiotrack.com/inspection.php?iid=31042 Inspection Description: 15 SITES | 1 ASSET @Saratoga Blvd. (1) Stretcher | 1 PM per yr | 6 Repair calls per yr
Priority
Standard
Origin
Email
Reason
New Case
Contact
Angie Workman
Owner
Jessica Sells
Created
Nov 6, 2025
Work Orders from this Case (1)
WO-01313450 (current) Invoiced
Preventive Maintenance • Chane Lacy
Created: Nov 6, 2025 • Closed: Dec 10, 2025
Completed with significant delays
Invoiced • 118 days old
🚨
Primary Delay 13.0 days stuck in "Assigned"
⏱️
Total Delay 22.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Assigned
13.0d / 0.5d SLA
Scheduled
11.0d / 2.0d SLA
Closed
2.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/11 Missing Sync to SMX button on Ebiotrack. Emailed IT for assistance

11/25 KKelch scheduled per logged email from Angie. Email logged on WO-01312448

🔧 Work Performed
Stryker Medical - 6500 PowerPro Serial #: 051239396 - Asset ID: 1326068
⚠️ Problem Description
Inspection: Annual Equipment PM https://www.ebiotrack.com/inspection.php?iid=31042 Inspection Description: 15 SITES | 1 ASSET @Saratoga Blvd. (1) Stretcher | 1 PM per yr | 6 Repair calls per yr

Timeline

📞
Case Linked Nov 6, 12:00 AM
Case Number: 00541522
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Nov 6, 11:08 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Sells
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Nov 6, 11:16 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Scheduling
To: Assigned
Duration in Previous: 7m
🚨 13.0 business days
🗓️
▶
2 Status: Scheduled Nov 25, 10:59 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2025-12-10T18:00:00.000+0000
🚨 11.0 business days
⏱️
▶
2 5x Labor Added Dec 11, 10:19 AM
5x Labor Added → Status: Closed
🏁
Status: Closed by Ben Saur
From: Scheduled
To: Closed
Duration in Previous: 15d 23h
⏳ 2.0 business days
📄
Status: Ready to Bill by Diane Patton Dec 12, 12:57 PM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 1d 2h, 0m
⏳ 1.1 business days
🧾
Invoice Created Dec 15, 12:38 AM
Invoice Number: SM-249032

Bottlenecks

Assigned
Duration: 13.0 business days (threshold: 4.0 business hours)
Exceeded by 12.5 business days
Scheduled
Duration: 11.0 business days (threshold: 2.0 business days)
Exceeded by 9.0 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

📞
Case 00541522
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Chane Lacy
Scheduled
Dec 10, 1:00 PM
Created
Nov 6, 11:08 AM
Invoice #
SM-249032

Work Details (5)

Name Type Status Qty Amount Date
WL-03033933 Labor Open 1 $0.00 Dec 11, 10:19 AM
WL-03033934 Labor Open 5 $0.00 Dec 11, 10:19 AM
WL-03033935 Travel Open 250 $0.00 Dec 11, 10:19 AM
WL-03033936 Labor Open 5.5 $0.00 Dec 11, 10:19 AM
WL-03033937 Travel Open 250 $0.00 Dec 11, 10:19 AM

Details