Primary Delay24.0 days stuck in "Ready for Scheduling"
⏱️
Total Delay34.7 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.2d / 0.5d SLA
Ready for Scheduling
24.1d / 1.0d SLA
Assigned
0.4d / 0.5d SLA
Scheduled
3.3d / 2.0d SLA
Tech On Site
0.4d / 1.0d SLA
05-Tech-Off-Site
0.0d
Closed
2.2d / 1.0d SLA
Billing Review
11.2d / 2.0d SLA
04-Scheduled
0.5d
Ready to Bill
0.0d / 1.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
12/19/25 DPatton - Hi @Ben Saur Can you please look into this WO - parts didn't sync and are not billing. Parts description is EBT is blank. @[Christopher Womack] labor in EBT says Sync'd but work performed doesn't look like it was sync'd. Placing WO in BR. @[Lauren Oberg] @[Natosha Beierschmitt] @[Craig Dempsey]
12/12 CWomack- Called and talked with Anggie. The work order is scheduled for Friday Dec.19.
🔧Work Performed
I removed the legs and replaced the 16 half shells, two middle carrier bearings, one lower carrier bearing and the damaged leg. I also replaced the damaged screw and square nut. I then removed the sensor housings and replaced the crest-to-crest springs, slider, and slider magnets. I then replaced the Left and right slider housings. I installed two new upper and lower X-Frame guards. I then completed the pm on the unit. I function-tested the unit and all passed. I returned the cot to the service.
🔍Technician Findings
On the 6500, I arrived and found that the cot was struggling to raise. The bearings were worn. The slider and slider magnet were damaged, and the crest-to-crest springs were broken. The left and right Slider housings were grooved and needing to be replaced. The upper and lower X-frame guards were damaged and needed to be replaced. I also discovered that two middle carrier bearings were cracked and one lower carrier bearing was crack. I then found that the patient left head end inner leg was bent and was damaged. One screw and square nut was damaged.
Hi @Ben Saur Can you please look into this WO - parts didn't sync and are not billing. Parts description is EBT is blank. @Christopher Womack labor in EBT says Sync'd but work performed doesn't look like it was sync'd. Placing WO in BR. @Lauren Oberg @Natosha Beierschmitt @Craig Dempsey
📅
WO-01313453 - Preventive Maintenance - Fort Worth - Republic EMS - Little Cina Ln.
Dec 17, 2025 2:00pm – 3:30pm
Work Order: WO-01313453
Account: REPUBLIC EMS
Customer Case Number:
Location: Republic EMS - Little Cina Ln.
Address: 1225 Little Cina Lane, Room 124, Fort Worth, TX 76120
Manufacturer:
Model #:
Serial #:
Contact Name: Angie Workman
Contact Phone: 901-240-8623
Contact Email: admin@republicems.co
Timeline
📞
Case Linked Nov 6, 12:01 AM
Case Number:00541525
Subject:eBiotrack - Automated New Inspection Created
Status:Closed
📋
▶
2
Work Order Created Nov 6, 11:14 AM
Work Order Created → Status: Assigned
👷
Status: Assigned by Leona Coonrod
From:Entered, Assigned
To:Assigned, Ready for Scheduling
Duration in Previous:0m
🚨24.0 business days
👷
▶
2
Technician Assigned Dec 12, 10:18 AM
Technician Assigned → Status: Entered
🆕
Status: Entered by Kaitlyn Kelch
From:Ready for Scheduling
To:Entered
Duration in Previous:35d 23h
📅
Status: Ready for Scheduling by Sherry ReichDec 12, 11:37 AM
From:Entered
To:Ready for Scheduling
Duration in Previous:1h 19m
👷
▶
2
Technician Assigned Dec 12, 12:47 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From:Ready for Scheduling
To:Assigned
Duration in Previous:1h 9m
🗓️
▶
2
Status: Scheduled Dec 12, 4:20 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Christopher Womack
Scheduled For:2025-12-19T14:00:00.000+0000
⏳4.0 business days
📅
Dispatch Scheduled by Christopher WomackDec 17, 9:47 AM