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WO-01313457 ↗ ServiceMax

Chelsea Jewish Green House d/b/a Leonard Florence Center for Living - Chelsea MA Jewish Lifecare • Inspection • PSM

📍 Leonard Florence Center for Living - Chelsea MA Jewish Lifecare — 165 Captains Row, Chelsea MA, 02150

Nov 6, 2025 → Feb 5, 2026

✅ Completed
PSM
SLA Clock
Last business day of November 2025 · Target: Nov 28, 2025
✗ SLA Missed (45 biz days late)
Active: 59 biz days
🕐 Clock stopped: Completed (Feb 5, 2026)
▶ Clock Running
Status: Created
Nov 6 → Nov 6, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Nov 6 → Nov 7, 2025
1 business day (counted)
Running total: 1 of ? biz days used
5d
▶ Clock Running
Status: Assigned
Nov 7 → Nov 17, 2025
5 business days (counted)
Running total: 6 of ? biz days used
▶ Clock Running
Status: Entered
Nov 17 → Nov 18, 2025
1 business day (counted)
Running total: 7 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Nov 18 → Nov 19, 2025
1 business day (counted)
Running total: 8 of ? biz days used
▶ Clock Running
Status: Assigned
Nov 19 → Nov 19, 2025
0 business days (counted)
Running total: 8 of ? biz days used
▶ Clock Running
Status: Scheduled
Nov 19 → Nov 21, 2025
2 business days (counted)
Running total: 10 of ? biz days used
▶ Clock Running
Status: Entered
Nov 21 → Nov 21, 2025
0 business days (counted)
Running total: 10 of ? biz days used
▶ Clock Running
Status: Assigned
Nov 21 → Nov 21, 2025
0 business days (counted)
Running total: 10 of ? biz days used
40d
▶ Clock Running
Status: Scheduled
Nov 21 → Jan 23, 2026
40 business days (counted)
Running total: 50 of ? biz days used
▶ Clock Running
Status: Reschedule
Jan 23 → Jan 28, 2026
3 business days (counted)
Running total: 53 of ? biz days used
6d
▶ Clock Running
Status: Scheduled
Jan 28 → Feb 5, 2026
6 business days (counted)
Running total: 59 of ? biz days used
Created: Nov 6, 2025 Completed: Feb 5, 2026
Show SLA Clock Detail (12 periods)
Period Status Clock Biz Days Running Total
Nov 6 → Nov 6 Created ▶ Running 0 0
Nov 6 → Nov 7 Ready for Scheduling ▶ Running 1 1
Nov 7 → Nov 17 Assigned ▶ Running 5 6
Nov 17 → Nov 18 Entered ▶ Running 1 7
Nov 18 → Nov 19 Ready for Scheduling ▶ Running 1 8
Nov 19 → Nov 19 Assigned ▶ Running 0 8
Nov 19 → Nov 21 Scheduled ▶ Running 2 10
Nov 21 → Nov 21 Entered ▶ Running 0 10
Nov 21 → Nov 21 Assigned ▶ Running 0 10
Nov 21 → Jan 23 Scheduled ▶ Running 40 50
Jan 23 → Jan 28 Reschedule ▶ Running 3 53
Jan 28 → Feb 5 Scheduled ▶ Running 6 59
Dispatch 1.4d
Coordinators 64.0d
Field Work 0.0d
✗ SLA Missed
Dispatch
1.4 days
Over SLA
Coordinators
64.0 days
Over SLA
Field Work
0.0 days
Created: Nov 6, 2025 Due: Jan 30, 2026 Completed: Feb 5, 2026 (5 days late)
📅
60.0 days Total Age
⏱️
40.2d in Scheduled Longest Stage
🔄
12 transitions Status Changes
⚠️
54.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
2 visits On-Site Trips
📋
Coordinator Scheduling
🔄
2 On-Site Visits (1 reschedule)
2 on-site visits — follow-up trip required
Visit 1 Jan 22, 2026
Visit 2 Feb 4, 2026

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00541549
eBiotrack - Automated New Inspection Created
Closed
Inspection: Annual Equipment Electrical Safety Test And Calibration Service 147 pieces https://www.ebiotrack.com/inspection.php?iid=31055
Priority
Standard
Origin
Email
Reason
New Case
Contact
Jairad Batista
Owner
Leona Coonrod
Created
Nov 6, 2025
Work Orders from this Case (1)
WO-01313457 (current) Invoiced
Inspection • Nick O'Neill
Created: Nov 6, 2025 • Closed: Feb 5, 2026
Completed with significant delays
Invoiced • 118 days old
🚨
Primary Delay 40.2 days stuck in "Scheduled"
⏱️
Total Delay 54.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.4d / 0.5d SLA
Ready for Scheduling
4.0d / 1.0d SLA
Assigned
5.8d / 0.5d SLA
Scheduled
50.2d / 2.0d SLA
Reschedule
4.0d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
0.8d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
1/28 KSmith -- Scheduled for 2/4 with Jaired. 9-11am

1/27 KSmith -- Jaired requested the report on what has been completed so far. Sent report and advised we just need 1 additional day to finish the inspection and provided 2/4 as a date and am awaiting response

1/26 KSmith -- Sent email to schedule for 2/4 (DC)

1/23 KSmith -- Sent email to schedule for 2/4 (DC)

1/22 SRogers: Updating to reschedule - one additional day needed to complete this site.

11/19 KSmith -- Scheduled for 1/22-1/23 with Jaired

11/17/25 RCook- Due date is incorrect. Returning to dispatch for correction. Due date should be end of month.



11/13 KSmith -- Per Jaired, "I am currently waiting for the new calendars to arrive. Once they do, I will let you know if those dates work.  "

11/13 KSmith -- Followed up with Jaired to schedule for 1/22-1/23

11/11 KSmith -- Jaired wants to do the inspection in January. Provided 1/22-1/23 as a scheduled date and am awaiting response

11/10 KSmith -- Jaired questioned what this inspection was for. Advised its the annual inspection that is apart of their contract with EMSAR and am awaiting response.

11/10 KSmith -- Sent email to schedule for 12/11-12/12 (JS)

11/7 KSmith -- Sent email to schedule for 12/11-12/12 (JS)

🔧 Work Performed
Inspection: Annual Equipment Electrical Safety Test And Calibration Service
🔍 Technician Findings
Inspection: Annual Equipment Electrical Safety Test And Calibration Service
⚠️ Problem Description
Inspection: Annual Equipment Electrical Safety Test And Calibration Service 147 pieces https://www.ebiotrack.com/inspection.php?iid=31055

Timeline

📞
Case Linked Nov 6, 6:08 AM
Case Number: 00541549
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Nov 6, 11:21 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Leona Coonrod
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
⏳ 2.0 business days
👷
▶
2 Technician Assigned Nov 7, 12:19 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From: Ready for Scheduling
To: Assigned
Duration in Previous: 1d 0h
⚠️ 6.0 business days
🆕
Status: Entered by Rhea Berry Nov 17, 3:42 PM
From: Assigned
To: Entered
Duration in Previous: 10d 3h
📅
Status: Ready for Scheduling by Leona Coonrod Nov 18, 10:03 AM
From: Entered
To: Ready for Scheduling
Duration in Previous: 18h 20m
👷
▶
3 Technician Assigned Nov 19, 8:02 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Kourtney Smith
From: Ready for Scheduling, Assigned
To: Assigned, Scheduled
Duration in Previous: 21h 59m, 0m
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2026-01-22T14:00:00.000+0000
⏳ 3.0 business days
🆕
▶
4 Status: Entered Nov 21, 11:57 AM
Status: Entered → Technician Assigned → Dispatch Scheduled → Status: Scheduled
👷
Technician Assigned by Kourtney Smith
Technician: David Cavaco
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2026-01-22T14:00:00.000+0000
🗓️
Status: Scheduled by Kourtney Smith
From: Assigned
To: Scheduled
Duration in Previous: 0m
🚨 40.0 business days
👷
Technician Assigned by Kourtney Smith Jan 22, 8:46 AM
Technician: Nick O'Neill
⏱️
3x Labor Added Jan 22, 6:51 PM
Type: Labor
Status: Open
Qty: 2, 3, 1.5
🔄
Status: Reschedule by Shawn Rogers Jan 22, 9:44 PM
From: Scheduled
To: Reschedule
Duration in Previous: 62d 9h
⏳ 4.3 business days
🗓️
▶
2 Status: Scheduled Jan 28, 9:20 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2026-02-04T14:00:00.000+0000
⚠️ 6.0 business days
⏱️
3x Labor Added Feb 4, 6:28 PM
Type: Labor
Status: Open
Qty: 2.5, 6.5
✔️
▶
2 Status: Completed Feb 5, 8:19 AM
Status: Completed → Status: Closed
🏁
Status: Closed by Shawn Rogers
From: Completed
To: Closed
Duration in Previous: 1m
📄
Status: Ready to Bill by Diane Patton Feb 5, 2:43 PM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 6h 22m, 0m
⏳ 2.0 business days
🧾
Invoice Created Feb 8, 7:19 PM
Invoice Number: SM-253095

Bottlenecks

Ready for Scheduling
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 7.6 business hours
Assigned
Duration: 5.8 business days (threshold: 4.0 business hours)
Exceeded by 5.3 business days
Entered
Duration: 1.4 business days (threshold: 4.0 business hours)
Exceeded by 7.3 business hours
Ready for Scheduling
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Scheduled
Duration: 3.0 business days (threshold: 2.0 business days)
Exceeded by 1.0 business days
Scheduled
Duration: 40.2 business days (threshold: 2.0 business days)
Exceeded by 38.2 business days
Reschedule
Duration: 4.0 business days (threshold: 2.0 business days)
Exceeded by 2.0 business days
Scheduled
Duration: 7.0 business days (threshold: 2.0 business days)
Exceeded by 5.0 business days

🔗 Related Artifacts

📞
Case 00541549
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
Edge
Technician
Nick O'Neill
Scheduled
Feb 4, 9:00 AM
Created
Nov 6, 11:21 AM
Invoice #
SM-253095

Work Details (6)

Name Type Status Qty Amount Date
WL-03075846 Labor Open 2 $0.00 Jan 22, 6:51 PM
WL-03075847 Labor Open 3 $0.00 Jan 22, 6:51 PM
WL-03075848 Labor Open 1.5 $0.00 Jan 22, 6:51 PM
WL-03091960 Labor Open 2.5 $0.00 Feb 4, 6:28 PM
WL-03091961 Labor Open 6.5 $4,279.60 Feb 4, 6:28 PM
WL-03091962 Labor Open 2.5 $0.00 Feb 4, 6:28 PM

Details