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WO-01313460 ↗ ServiceMax

Oak Street Health • Inspection • PSM

📍 Oak Street Health - Jamaica — 89-14 Parsons Blvd, Jamaica NY, 11432

Nov 6, 2025 → Jan 13, 2026

✅ Completed
PSM
SLA Clock
Last business day of November 2025 · Target: Nov 28, 2025
✗ SLA Missed (29 biz days late)
Active: 43 biz days
🕐 Clock stopped: Invoiced (Jan 13, 2026)
▶ Clock Running
Status: Created
Nov 6 → Nov 6, 2025
0 business days (counted)
Running total: 0 of ? biz days used
7d
▶ Clock Running
Status: Ready for Scheduling
Nov 6 → Nov 18, 2025
7 business days (counted)
Running total: 7 of ? biz days used
▶ Clock Running
Status: Assigned
Nov 18 → Nov 19, 2025
1 business day (counted)
Running total: 8 of ? biz days used
35d
▶ Clock Running
Status: Scheduled
Nov 19 → Jan 13, 2026
35 business days (counted)
Running total: 43 of ? biz days used
▶ Clock Running
Status: Completed
Jan 13 → Jan 13, 2026
0 business days (counted)
Running total: 43 of ? biz days used
Created: Nov 6, 2025 Invoiced: Jan 13, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Nov 6 → Nov 6 Created ▶ Running 0 0
Nov 6 → Nov 18 Ready for Scheduling ▶ Running 7 7
Nov 18 → Nov 19 Assigned ▶ Running 1 8
Nov 19 → Jan 13 Scheduled ▶ Running 35 43
Jan 13 → Jan 13 Completed ▶ Running 0 43
Dispatch 0.0d
Coordinators 45.9d
Field Work 0.0d
Billing 14.1d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
45.9 days
Over SLA
Field Work
0.0 days
Billing
14.1 days
Over SLA
Created: Nov 6, 2025 Due: Jan 30, 2026 Completed: Jan 13, 2026 (17 days early)
📅
43.9 days Total Age
⏱️
36.0d in Scheduled Longest Stage
🔄
8 transitions Status Changes
⚠️
54.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00541538
eBiotrack - Automated New Inspection Created
Closed
Annual Equipment Electrical Safety Test And Calibration Service 83 pieces https://www.ebiotrack.com/inspection.php?iid=31048
Priority
Standard
Origin
Email
Reason
New Case
Contact
Melissa Collins
Owner
Sherry Reich
Created
Nov 6, 2025
Work Orders from this Case (1)
WO-01313460 (current) Invoiced
Inspection • Edward Arias
Created: Nov 6, 2025 • Closed: Jan 13, 2026
Completed with significant delays
Invoiced • 118 days old
🚨
Primary Delay 36.0 days stuck in "Scheduled"
⏱️
Total Delay 54.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
7.9d / 1.0d SLA
Assigned
2.0d / 0.5d SLA
Scheduled
36.0d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.4d / 1.0d SLA
Ready to Bill
12.8d / 1.0d SLA
Invoice Pending
1.3d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
11/19 KSmith -- Scheduled for 1/13 with Melissa

11/18 KSmith -- Sent email to schedule for 1/13

🔧 Work Performed
Annual Equipment Electrical Safety Test And Calibration Service
🔍 Technician Findings
Inspection due
⚠️ Problem Description
Annual Equipment Electrical Safety Test And Calibration Service 83 pieces https://www.ebiotrack.com/inspection.php?iid=31048

Timeline

📞
Case Linked Nov 6, 6:00 AM
Case Number: 00541538
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
Work Order Created Nov 6, 11:26 AM
Work Order: WO-01313460
Type: Inspection
Priority: PSM
📅
Status: Ready for Scheduling by Sherry Reich Nov 6, 11:31 AM
From: Entered
To: Ready for Scheduling
Duration in Previous: 5m
⚠️ 8.0 business days
👷
▶
2 Technician Assigned Nov 18, 11:02 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From: Ready for Scheduling
To: Assigned
Duration in Previous: 11d 23h
🗓️
▶
2 Status: Scheduled Nov 19, 8:02 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2026-01-13T14:00:00.000+0000
🚨 36.0 business days
⏱️
3x Labor Added Jan 13, 10:06 AM
Type: Labor, Travel
Status: Open
Qty: 1.75, 26, 27
⏱️
▶
3 2x Labor Added Jan 13, 4:04 PM
2x Labor Added → Status: Completed → Status: Closed
✔️
Status: Completed by Edward Arias
From: Scheduled
To: Completed
Duration in Previous: 55d 8h
🏁
Status: Closed by Edward Arias
From: Completed, Closed, Incomplete
To: Closed, Incomplete
Duration in Previous: 1m, 0m
📄
Status: Ready to Bill by Diane Patton Jan 14, 12:35 PM
From: Closed
To: Ready to Bill
Duration in Previous: 20h 27m
🚨 13.0 business days
📨
Status: Invoice Pending by Diane Patton Feb 2, 4:50 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 19d 4h
🧾
▶
2 Invoice Created Feb 3, 2:23 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 21h 32m

Bottlenecks

Ready for Scheduling
Duration: 7.9 business days (threshold: 1.0 business days)
Exceeded by 6.9 business days
Assigned
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Scheduled
Duration: 36.0 business days (threshold: 2.0 business days)
Exceeded by 34.0 business days
Closed
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 2.9 business hours
Ready to Bill
Duration: 12.8 business days (threshold: 1.0 business days)
Exceeded by 11.8 business days

🔗 Related Artifacts

📞
Case 00541538
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
Edge
Technician
Edward Arias
Scheduled
Jan 13, 9:00 AM
Created
Nov 6, 11:26 AM
Invoice #
SM-252835

Work Details (5)

Name Type Status Qty Amount Date
WL-03062937 Labor Open 1.75 $0.00 Jan 13, 10:06 AM
WL-03062938 Travel Open 26 $0.00 Jan 13, 10:06 AM
WL-03062939 Travel Open 27 $0.00 Jan 13, 10:06 AM
WL-03063495 Labor Open 4.75 $2,080.00 Jan 13, 4:04 PM
WL-03063496 Labor Open 1.5 $0.00 Jan 13, 4:04 PM

Details