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WO-01313462 ↗ ServiceMax

Lovet Pet Health Care (Formerly Arizona Pet) • Virtual Tech - Field Repair • P3

📍 Lovet Pet Health Care - Fletcher Heights Animal Hospital - 8009 — 8385 W. Deer Valley Rd., Suite 104, Peoria AZ, 85382

Nov 6, 2025 → Nov 10, 2025

✅ Completed
P3
SLA Clock
3 business days from creation · Target: Nov 12, 2025
✓ SLA Met (1 biz days early)
Active: 2 biz days
Budget: 3 biz days
🕐 Clock stopped: Completed (Nov 10, 2025)
SLA Target
▶ Clock Running
Status: Created
Nov 6 → Nov 6, 2025
0 business days (counted)
Running total: 0 of 3 biz days used
▶ Clock Running
Status: Ready for Scheduling
Nov 6 → Nov 6, 2025
0 business days (counted)
Running total: 0 of 3 biz days used
▶ Clock Running
Status: Assigned
Nov 6 → Nov 6, 2025
0 business days (counted)
Running total: 0 of 3 biz days used
2d
▶ Clock Running
Status: Scheduled
Nov 6 → Nov 10, 2025
2 business days (counted)
Running total: 2 of 3 biz days used
▶ Clock Running
Status: Tech On Site
Nov 10 → Nov 10, 2025
0 business days (counted)
Running total: 2 of 3 biz days used
Created: Nov 6, 2025 Completed: Nov 10, 2025
Business Days Used 2 / 3
0 3d budget
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Nov 6 → Nov 6 Created ▶ Running 0 0 / 3
Nov 6 → Nov 6 Ready for Scheduling ▶ Running 0 0 / 3
Nov 6 → Nov 6 Assigned ▶ Running 0 0 / 3
Nov 6 → Nov 10 Scheduled ▶ Running 2 2 / 3
Nov 10 → Nov 10 Tech On Site ▶ Running 0 2 / 3
Dispatch 0.0d
Coordinators 2.9d
Field Work 0.1d
✓ SLA Met
Dispatch
0.0 days
Coordinators
2.9 days
Over SLA
Field Work
0.1 days
Created: Nov 6, 2025 Due: Nov 11, 2025 Completed: Nov 10, 2025 (1 days early)
📅
2.9 days Total Age
⏱️
2.9d in Scheduled Longest Stage
🔄
5 transitions Status Changes
⚠️
1.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00541568
<no subject>
Closed
Troubleshoot Dental drill no longer holding drill bits, may need turbine checked or replaced. Dental drill is an im3 drill Model: iM3 - Pro 2000 Model Type: Dental Delivery Unit Asset ID: 13105700 Site: Lovet Pet Health Care (Formerly Arizona Pet) - Lovet Pet Health Care - Fletcher Heights Animal Hospital - 8009<https://www.ebiotrack.com/sites.php?sid=21550> Serial #: 80005
Priority
Standard
Origin
Email
Reason
New Case
Contact
Holly Courter
Owner
Virtual Tech
Created
Nov 6, 2025
Work Orders from this Case (1)
WO-01313462 (current) Invoiced
Virtual Tech - Field Repair • Tyler Bollman
Created: Nov 6, 2025 • Closed: Nov 10, 2025
Completed with minor delays
Invoiced • 118 days old
🚨
Primary Delay 2.9 days stuck in "Scheduled"
⏱️
Total Delay 1.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Scheduled
2.9d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Closed
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

11/6 KKelch called Bailey to schedule for 11/10 between 2:30 and 3:30 pm. Customer confirmed.  Call logged on WO-01313395

🔧 Work Performed
Turbine replaced and tested
🔍 Technician Findings
Turbine loose
⚠️ Problem Description
Troubleshoot Dental drill no longer holding drill bits, may need turbine checked or replaced. Dental drill is an im3 drill Model: iM3 - Pro 2000 Model Type: Dental Delivery Unit Asset ID: 13105700 Site: Lovet Pet Health Care (Formerly Arizona Pet) - Lovet Pet Health Care - Fletcher Heights Animal Hospital - 8009 Serial #: 80005 https://www.ebiotrack.com/workorder.php?wo=69521

Timeline

📞
Case Linked Nov 6, 8:45 AM
Case Number: 00541568
Subject: <no subject>
Status: Closed
📋
▶
5 Work Order Created Nov 6, 11:29 AM
Work Order Created → Status: Ready for Scheduling → Technician Assigned → Status: Assigned → Dispatch Scheduled
📅
Status: Ready for Scheduling by Derek Reynolds
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
Technician Assigned by Kaitlyn Kelch
Technician: Tyler Bollman
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Scheduling, Assigned
To: Assigned, Scheduled
Duration in Previous: 3m, 0m
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2025-11-10T21:30:00.000+0000
⏳ 3.0 business days
🔧
Status: Tech On Site by Tyler Bollman Nov 10, 3:22 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 4d 3h
🚗
4x Travel Added Nov 10, 3:33 PM
Type: Travel, Parts, Labor
Status: Open
Qty: 28, 1, 0.75
✔️
Status: Completed by Tyler Bollman Nov 10, 3:47 PM
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 24m, 0m
⏳ 2.0 business days
📄
Status: Ready to Bill by Diane Patton Nov 12, 4:22 PM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 2d 0h, 0m
⚠️ 9.0 business days
🧾
Invoice Created Nov 24, 3:53 PM
Invoice Number: SM-246361

Bottlenecks

Scheduled
Duration: 2.9 business days (threshold: 2.0 business days)
Exceeded by 7.4 business hours
Closed
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.2 business hours

🔗 Related Artifacts

📞
Case 00541568
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P3
Type
Virtual Tech - Field Repair
Branch
N/A
Technician
Tyler Bollman
Scheduled
Nov 10, 4:30 PM
Created
Nov 6, 11:29 AM
Invoice #
SM-246361

Work Details (4)

Name Type Status Qty Amount Date
WL-03002320 Travel Open 28 - Nov 10, 3:33 PM
WL-03002321 Parts Open 1 $417.84 Nov 10, 3:33 PM
WL-03002322 Labor Open 1 $149.00 Nov 10, 3:33 PM
WL-03002323 Labor Open 0.75 $79.00 Nov 10, 3:33 PM

Details