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WO-01313468 ↗ ServiceMax

Conviva Care Solutions (Humana) • Inspection • PSM

📍 Conviva Dunn Avenue #4071 — 1028 Dunn Avenue, Jacksonville FL, 32218

Nov 6, 2025 → Dec 23, 2025

✅ Completed
PSM
SLA Clock
Last business day of November 2025 · Target: Nov 28, 2025
✗ SLA Missed (16 biz days late)
Active: 30 biz days
🕐 Clock stopped: Completed (Dec 23, 2025)
▶ Clock Running
Status: Created
Nov 6 → Nov 6, 2025
0 business days (counted)
Running total: 0 of ? biz days used
5d
▶ Clock Running
Status: Ready for Scheduling
Nov 6 → Nov 14, 2025
5 business days (counted)
Running total: 5 of ? biz days used
▶ Clock Running
Status: Assigned
Nov 14 → Nov 14, 2025
0 business days (counted)
Running total: 5 of ? biz days used
25d
▶ Clock Running
Status: Scheduled
Nov 14 → Dec 23, 2025
25 business days (counted)
Running total: 30 of ? biz days used
Created: Nov 6, 2025 Completed: Dec 23, 2025
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Nov 6 → Nov 6 Created ▶ Running 0 0
Nov 6 → Nov 14 Ready for Scheduling ▶ Running 5 5
Nov 14 → Nov 14 Assigned ▶ Running 0 5
Nov 14 → Dec 23 Scheduled ▶ Running 25 30
Dispatch 0.0d
Coordinators 31.7d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
31.7 days
Over SLA
Billing
0.0 days
Created: Nov 6, 2025 Due: Jan 30, 2026 Completed: Dec 23, 2025 (38 days early)
📅
30.9 days Total Age
⏱️
25.6d in Scheduled Longest Stage
🔄
6 transitions Status Changes
⚠️
28.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00541547
eBiotrack - Automated New Inspection Created
Closed
Inspection: Annual Equipment Electrical Safety Test And Calibration Service 94 pieces https://www.ebiotrack.com/inspection.php?iid=31050
Priority
Standard
Origin
Email
Reason
New Case
Contact
Giday Hedrat
Owner
Leona Coonrod
Created
Nov 6, 2025
Work Orders from this Case (1)
WO-01313468 (current) Invoiced
Inspection • Anthony Wright
Created: Nov 6, 2025 • Closed: Dec 23, 2025
Completed with significant delays
Invoiced • 118 days old
🚨
Primary Delay 25.6 days stuck in "Scheduled"
⏱️
Total Delay 28.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
5.9d / 1.0d SLA
Assigned
0.2d / 0.5d SLA
Scheduled
25.6d / 2.0d SLA
Closed
1.2d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

11/21/25 RCook- Due date is incorrect. Corrected due date.


11/14/25 AJinerson - Received email back from Giday confirming tech visit for Tuesday, 12/23 with eta between 8AM-10AM.

Emailed back asking who POC onsite will be along with any arrival instructions needed.


11/14/25 AJinerson - Email to POC Giday offering tech visit on 12/23 with eta between 8AM-10AM.

(tech will be in area day before)

11/14/25 AJinerson - Called POC to schedule tech visit. Left VM regarding scheduling tech visit. 

🔧 Work Performed
12/23/25 AMW - Performed annual inspection on all medical equipment located. Total of 95 pieces of equipment inspected. ALL PASS. Notified POC of inspection findings and completion.
🔍 Technician Findings
12/23/25 AMW - Perform annual inspection on all medical equipment located. Notify POC of inspection findings and completion.
⚠️ Problem Description
Inspection: Annual Equipment Electrical Safety Test And Calibration Service 94 pieces https://www.ebiotrack.com/inspection.php?iid=31050

Timeline

📞
Case Linked Nov 6, 6:03 AM
Case Number: 00541547
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Nov 6, 11:42 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Leona Coonrod
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
⚠️ 6.0 business days
👷
▶
2 Technician Assigned Nov 14, 12:59 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 8d 1h
🗓️
▶
2 Status: Scheduled Nov 14, 2:13 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Abby Jinerson
Scheduled For: 2025-12-23T13:00:00.000+0000
🚨 22.0 business days
📅
Dispatch Scheduled by Abby Jinerson Dec 17, 12:43 PM
Scheduled For: 2025-12-23T15:00:00.000+0000
⏳ 3.0 business days
📅
Dispatch Scheduled by Abby Jinerson Dec 19, 10:00 AM
Scheduled For: 2025-12-23T15:30:00.000+0000
⏳ 3.0 business days
⏱️
2x Labor Added Dec 23, 11:34 AM
Type: Labor, Travel
Status: Open
Qty: 3, 169
⏱️
▶
2 3x Labor Added Dec 23, 5:32 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Anthony Wright
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 39d 3h, 0m
📄
▶
2 Status: Ready to Bill Dec 24, 12:45 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 0m
⏳ 3.0 business days
🧾
Invoice Created Dec 29, 9:09 AM
Invoice Number: SM-249907

Bottlenecks

Ready for Scheduling
Duration: 5.9 business days (threshold: 1.0 business days)
Exceeded by 4.9 business days
Scheduled
Duration: 25.6 business days (threshold: 2.0 business days)
Exceeded by 23.6 business days
Closed
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.4 business hours

🔗 Related Artifacts

📞
Case 00541547
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
Edge
Technician
Anthony Wright
Scheduled
Dec 23, 10:30 AM
Created
Nov 6, 11:42 AM
Invoice #
SM-249907

Work Details (5)

Name Type Status Qty Amount Date
WL-03046163 Labor Open 3 $0.00 Dec 23, 11:34 AM
WL-03046164 Travel Open 169 - Dec 23, 11:34 AM
WL-03046644 Labor Open 3.75 $1,717.00 Dec 23, 5:32 PM
WL-03046645 Labor Open 2.5 $0.00 Dec 23, 5:32 PM
WL-03046646 Travel Open 169 - Dec 23, 5:32 PM

Details