Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01313479 ↗ ServiceMax

FMBCNC, LLC • Inspection • PSM

📍 FastMed - Concord (3300-3322) — 391 George W Liles Pkwy NW, Concord NC, 28027

Nov 6, 2025 → Jan 22, 2026

✅ Completed
PSM
SLA Clock
Last business day of November 2025 · Target: Nov 28, 2025
✗ SLA Missed (35 biz days late)
Active: 49 biz days
🕐 Clock stopped: Completed (Jan 22, 2026)
▶ Clock Running
Status: Created
Nov 6 → Nov 6, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Nov 6 → Nov 7, 2025
1 business day (counted)
Running total: 1 of ? biz days used
46d
▶ Clock Running
Status: Assigned
Nov 7 → Jan 20, 2026
46 business days (counted)
Running total: 47 of ? biz days used
▶ Clock Running
Status: Scheduled
Jan 20 → Jan 22, 2026
2 business days (counted)
Running total: 49 of ? biz days used
▶ Clock Running
Status: Tech On Site
Jan 22 → Jan 22, 2026
0 business days (counted)
Running total: 49 of ? biz days used
Created: Nov 6, 2025 Completed: Jan 22, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Nov 6 → Nov 6 Created ▶ Running 0 0
Nov 6 → Nov 7 Ready for Scheduling ▶ Running 1 1
Nov 7 → Jan 20 Assigned ▶ Running 46 47
Jan 20 → Jan 22 Scheduled ▶ Running 2 49
Jan 22 → Jan 22 Tech On Site ▶ Running 0 49
Dispatch 0.0d
Coordinators 51.1d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
51.1 days
Over SLA
Billing
0.0 days
Created: Nov 6, 2025 Due: Jan 30, 2026 Completed: Jan 22, 2026 (8 days early)
📅
49.9 days Total Age
⏱️
46.9d in Assigned Longest Stage
🔄
6 transitions Status Changes
⚠️
48.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00541543
eBiotrack - Automated New Inspection Created
Closed
Annual Equipment Electrical Safety Test And Calibration Service 31 Pcs https://www.ebiotrack.com/inspection.php?iid=31056
Priority
Standard
Origin
Email
Reason
New Case
Contact
Remmi Wallace
Owner
Kimberly Hardison
Created
Nov 6, 2025
Work Orders from this Case (1)
WO-01313479 (current) Invoiced
Inspection • Eric Colon
Created: Nov 6, 2025 • Closed: Jan 22, 2026
Completed with significant delays
Invoiced • 118 days old
🚨
Primary Delay 46.9 days stuck in "Assigned"
⏱️
Total Delay 48.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
1.9d / 1.0d SLA
Assigned
46.9d / 0.5d SLA
Scheduled
2.3d / 2.0d SLA
Closed
2.1d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

1/20 MOwens Kendra replied back and the visit is scheduled for Thurs. 1/22 from 10am-2pm.

1/20 MOwens Called to speak to Kendra Wishon. Receptionist gave me the email to contact her about scheduling.

kwishon@fastmed.com

1/20 MOwens Tried to call this number but it is wrong.

1/12 MOwens Sent email to Tonya Honeycut about good dates to schedule the inspection during Jan.

🔧 Work Performed
1/22/26- EColon- Arrived onsite, checked in with nurses station. Completed Inspection on 33 items, failed 1 item and archived 7 items
🔍 Technician Findings
Annual inspection
⚠️ Problem Description
Annual Equipment Electrical Safety Test And Calibration Service 31 Pcs https://www.ebiotrack.com/inspection.php?iid=31056

Timeline

📞
Case Linked Nov 6, 6:02 AM
Case Number: 00541543
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Nov 6, 12:09 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Nov 7, 11:45 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From: Ready for Scheduling
To: Assigned
Duration in Previous: 23h 36m
🚨 42.0 business days
👷
Technician Assigned by Melissa Owens Jan 12, 2:37 PM
Technician: Eric Colon
⚠️ 6.0 business days
🗓️
▶
2 Status: Scheduled Jan 20, 4:20 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Melissa Owens
Scheduled For: 2026-01-22T15:00:00.000+0000
⏳ 3.0 business days
⏱️
2x Labor Added Jan 22, 12:13 PM
Type: Labor, Travel
Status: Open
Qty: 2.5, 112
⏱️
▶
2 Labor Added Jan 22, 6:00 PM
Labor Added → Status: Tech On Site
🔧
Status: Tech On Site by Eric Colon
From: Scheduled, Tech On Site, Completed
To: Tech On Site, Completed, Closed
Duration in Previous: 2d 1h, 0m
⏳ 2.7 business days
📄
▶
3 Status: Ready to Bill Jan 26, 11:41 AM
Status: Ready to Bill → Invoice Created → Status: Invoiced
🧾
Invoice Created
Invoice Number: SM-252201
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 3m

Bottlenecks

Ready for Scheduling
Duration: 1.9 business days (threshold: 1.0 business days)
Exceeded by 6.8 business hours
Assigned
Duration: 46.9 business days (threshold: 4.0 business hours)
Exceeded by 46.4 business days
Scheduled
Duration: 2.3 business days (threshold: 2.0 business days)
Exceeded by 2.7 business hours
Closed
Duration: 2.1 business days (threshold: 1.0 business days)
Exceeded by 1.1 business days

🔗 Related Artifacts

📞
Case 00541543
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
N/A
Technician
Eric Colon
Scheduled
Jan 22, 10:00 AM
Created
Nov 6, 12:09 PM
Invoice #
SM-252201

Work Details (3)

Name Type Status Qty Amount Date
WL-03074941 Labor Open 2.5 $0.00 Jan 22, 12:13 PM
WL-03074942 Travel Open 112 - Jan 22, 12:13 PM
WL-03075744 Labor Open 2.5 $1,000.00 Jan 22, 6:00 PM

Details