1/7 MOwens Sent a FU email to Kelly to change the schedule date from 1/12 to 1/14 with the same arrival time.
1/2 MOwens Sent email to Kelly Terry. She replied back that the week of 1/12 works to schedule the inspection. Replied back to confirm the inspection visit for Mon. 1/12 with eta between 10-11am.
🔧Work Performed
1/14/26- EColon- Arrived onsite, checked in with front desk. Inspected 29 items, failed 2 items. Inspection completed.
🔍Technician Findings
Annual Inspection
⚠️Problem Description
Annual Equipment Electrical Safety Test And Calibration Service
35 Pcs
https://www.ebiotrack.com/inspection.php?iid=31057
From: mowens@emsar.com
To: kterry@fastmed.com
Kelly
I need to change the inspection schedule for next Monday 1/12 to next Wed. 1/14 with the same arrival time.
Thanks
Melissa
From: Melissa Owens
Sent: Friday, January 2, 2026 11:49 AM
To: Kelly Terry <kterry@fastmed.com>
Subject: RE: FastMed - Harrisonburg Annual Tagged Equipment Inspection
Kelly
I also have Mallard Creek inspection work order as well that needs to be completed.
Let’s schedule my tech E
📧
Email
Completed Jan 2, 2026
1/2 MOwens Sent email to Kelly Terry. She replied back that the week of 1/12 works to schedule the inspection. Replied back to confirm the inspection visit for Mon. 1/12 with eta between 10-11am.
📅
WO-01313481 - Inspection - Charlotte - FastMed - West Mallard Creek Church Road (3300-3321)
Jan 14, 2026 10:00am – 1:00pm
Work Order: WO-01313481
Account: FMBCNC, LLC
Customer Case Number:
Location: FastMed - West Mallard Creek Church Road (3300-3321)
Address: 2728 W Mallard Creek Church Rd, Suite 300, Charlotte, NC 28262
Manufacturer:
Model #:
Serial #:
Contact Name: Kelly Terry
Contact Phone: 704-890-698
Timeline
📞
Case Linked Nov 6, 6:02 AM
Case Number:00541544
Subject:eBiotrack - Automated New Inspection Created
Status:Closed
📋
▶
2
Work Order Created Nov 6, 12:15 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
👷
▶
2
Technician Assigned Nov 7, 11:45 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From:Ready for Scheduling
To:Assigned
Duration in Previous:23h 30m
🚨36.0 business days
🗓️
▶
2
Status: Scheduled Jan 2, 11:49 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Melissa Owens
Scheduled For:2026-01-12T15:30:00.000+0000
⏳4.0 business days
📅
Dispatch Scheduled by Melissa OwensJan 7, 4:55 PM
Scheduled For:2026-01-14T15:30:00.000+0000
⏳3.9 business days
📅
Dispatch Scheduled by Melissa OwensJan 12, 10:43 AM
Scheduled For:2026-01-14T15:00:00.000+0000
⏳3.0 business days
⏱️
3x Labor Added Jan 14, 1:15 PM
Type:Labor, Travel
Status:Open
Qty:2, 3.5, 105
🔧
Status: Tech On Site by Eric ColonJan 14, 4:34 PM
From:Scheduled, Tech On Site, Completed
To:Tech On Site, Completed, Closed
Duration in Previous:12d 4h, 0m
📄
Status: Ready to Bill by Diane PattonJan 15, 4:27 PM
From:Closed, Ready to Bill, Invoice Pending
To:Ready to Bill, Invoice Pending, Invoiced
Duration in Previous:23h 52m, 0m
⏳1.9 business days
🧾
Invoice Created Jan 16, 5:24 PM
Invoice Number:SM-251298
Bottlenecks
Ready for Scheduling
Duration: 1.8 business days (threshold: 1.0 business days)
Exceeded by 6.7 business hours
Assigned
Duration: 35.9 business days (threshold: 4.0 business hours)
Exceeded by 35.4 business days
Scheduled
Duration: 8.9 business days (threshold: 2.0 business days)
Exceeded by 6.9 business days
Closed
Duration: 1.3 business days (threshold: 1.0 business days)