Midmark Service Request Dispatch Authorization - WO-00124563
Closed
Zone 2
NWD leaking/not sterlizing
ADDITIONAL NOTES
If part(s) are identified after speaking with Midmark Tech Service, the Service Company Tech must contact the POC for
authorization before ordering. Once approved, notify Midmark immediately. If more time is needed for the customer’s decision
to proceed, inform Midmark Dispatch at 937.688.9175 or dispatch@midmark.com. For assistance, troubleshooting, or parts
identification, contact Medical Tech Service at 844-856-1230. Thank you!
Ship Exchanged Open 737150 014-10313-00 1.00000
Ship Exchanged Open 737150 002-0361-01 1.00000
Ship Exchanged Open 737150 014-10244-03 1.00000
Ship To Name: Main Street Foot & Ankle
Ship To Address: 618 Main St
Ship To City/State: TOMS RIVER, NJ 08753
Waybill (Tracking #): 1ZE444250346183975
Carrier: UPS-Parcel-Ground
The following items have shipped from Midmark Corporation on: 17-NOV-2025
LINE NO: 1.1 QTY: 1 ITEM: 002-1694-00 SERIAL #: DESCRIPTION: M9/11 ORIGINAL HOSE CLIP/RIVET
11/10 KSmith -- Scheduled for Thursday with Francesca
11/10 KSmith -- Sent email to schedule for Thursday
11/07/2025 JRolston - Per UPS, ETA on wb 1ZE444250373180908 is Monday, 11/10. Updated work order accordingly.
11/6/25 SReich - Spoke to Tyler, gave her the WO # and told her someone would be reaching out to schedule around the arrival of parts.
🔧Work Performed
Tech replaced the gasket and hose from the unit. competed 2 cycles. checked all functions and it working properly
tech ordered parts black hose holder and customer will installed part
🔍Technician Findings
Tech found the unit leaking water from the door.
⚠️Problem Description
Zone 2
NWD leaking/not sterlizing
ADDITIONAL NOTES
If part(s) are identified after speaking with Midmark Tech Service, the Service Company Tech must contact the POC for
authorization before ordering. Once approved, notify Midmark immediately. If more time is needed for the customer’s decision
to proceed, inform Midmark Dispatch at 937.688.9175 or dispatch@midmark.com. For assistance, troubleshooting, or parts
identification, contact Medical Tech Service at 844-856-1230. Thank you!
Ship Exchanged Open 737150 014-10313-00 1.00000
Ship Exchanged Open 737150 002-0361-01 1.00000
Ship Exchanged Open 737150 014-10244-03 1.00000
Email:Re: Main Street Foot and Ankle Care LLC -- Midmark Repair -- WO-01313483
Completed Nov 10, 2025
From: njfeet@aol.com
To: ksmith@emsar.com
Thank you
Mark A. Majeski, DPM, FACFAS
Main Street Foot & Ankle, LLC
618 Main Street
Toms River, NJ 08753
P (732)349-0114
F (732)349-0228
On Monday, November 10, 2025 at 03:04:16 PM EST, Kourtney Smith <ksmith@emsar.com> wrote:
Great thank you. I have you on the schedule for Thursday, arrival between 10am-12pm.
best regards,
Kourtney smith
account service coordinator I
East District coordinator
937-366-1038
📧
Email:Re: Main Street Foot and Ankle Care LLC -- Midmark Repair -- WO-01313483
Completed Nov 10, 2025
From: njfeet@aol.com
To: ksmith@emsar.com
This is the first time you received an email from this sender (njfeet@aol.com). Exercise caution when clicking links, opening attachments or taking further action, before validating its authenticity.
Secured by Check Point <https://www.checkpoint.com/harmony/email-security/email-office?friew>
yes that would be great. Do you have a time range?
Mark A. Majeski, DPM, FACFAS
Main Street Foot & Ankle, LLC
618 Main Street
Toms River, NJ 08753
P
📧
Email: Main Street Foot and Ankle Care LLC -- Midmark Repair -- WO-01313483
Completed Nov 10, 2025
To: njfeet@aol.com
CC:
BCC:
Attachment: --none--
Subject: Main Street Foot and Ankle Care LLC -- Midmark Repair -- WO-01313483
Body:
Hi Francesca,
The parts for the repair of your Midmark unit have shipped and are scheduled to arrive today.
Would Thursday work for the technician to come onsite and service the unit?
BEST REGARDS,
KOURTNEY SMITH
ACCOUNT SERVICE COORDINATOR
EAST DISTRICT COORDINATOR
937-366-1038
877-323-6728 EXT 238
KSMITH@EMSAR.COM.
WWW.EMSAR.COM
Disclaimer: The disclaimer
📋
Outbound to +17323490114
Completed Nov 6, 2025
Spoke to Tyler, gave her the WO # and told her someone would be reaching out to schedule around the arrival of parts.
📅
WO-01313483 - Repair - M9 (Series) Sterilizer - TOMS RIVER - Main Street Foot and Ankle Care LLC
Nov 13, 2025 11:00am – 12:00pm
Work Order: WO-01313483
Account: MIDMARK
Customer Case Number: SR 1488248 WO-00124563
Location: Main Street Foot and Ankle Care LLC
Address: 618 Main St, TOMS RIVER, NJ 08753
Manufacturer: Midmark
Model #: M9 (Series) Sterilizer
Serial #: V617526
Contact Name: Francesca Cavanagh
Contact Phone: 1(732
PDF
SRA_WO-00124563_ver1
Nov 6, 2025
PDF
SRA_WO-00124563_ver1
Nov 13, 2025
Timeline
📞
Case Linked Nov 6, 9:46 AM
Case Number:00541593
Subject:Midmark Service Request Dispatch Authorization - WO-00124563
Status:Closed
📋
▶
2
Work Order Created Nov 6, 12:21 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From:Entered
To:Ready for Scheduling
Duration in Previous:3m
👷
▶
2
Status: Assigned Nov 6, 5:00 PM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Kourtney Smith
Technician:Pete Ramos
📅
Status: Ready for Scheduling by John RolstonNov 7, 12:31 PM
From:Awaiting Parts - Customer
To:Ready for Scheduling
Duration in Previous:19h 31m
👷
▶
2
Status: Assigned Nov 7, 1:02 PM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Kourtney Smith
Technician:Pete Ramos
⏳2.0 business days
🗓️
▶
2
Status: Scheduled Nov 10, 3:03 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For:2025-11-13T16:00:00.000+0000
⏳3.0 business days
🔧
▶
3
Status: Tech On Site Nov 13, 10:48 PM
Status: Tech On Site → 3x Labor Added → Status: Completed
⏱️
3x Labor Added
Type:Labor, Travel
Status:Open
Qty:0.75, 1, 25
✔️
Status: Completed by Pete Ramos
From:Tech On Site, Completed
To:Completed, Closed
Duration in Previous:3m, 0m
⏳3.1 business days
📄
▶
2
Status: Ready to Bill Nov 18, 1:08 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Nancy Suarez
From:Invoice Pending
To:Invoiced
Duration in Previous:2m
⏳2.0 business days
🧾
Invoice Created Nov 19, 9:15 PM
Invoice Number:SM-246855
Bottlenecks
Assigned
Duration: 1.7 business days (threshold: 4.0 business hours)
Exceeded by 1.2 business days
Scheduled
Duration: 3.0 business days (threshold: 2.0 business days)
Exceeded by 7.7 business hours
Closed
Duration: 3.0 business days (threshold: 1.0 business days)