Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01313494 ↗ ServiceMax

FMBCNC, LLC • Inspection • PSM

📍 FastMed - Wilkinson Boulevard (3300-3329) — 3250 Wilkinson Blvd, Suite I, Charlotte NC, 28208

Nov 6, 2025 → Feb 5, 2026

✅ Completed
PSM
SLA Clock
Last business day of November 2025 · Target: Nov 28, 2025
✗ SLA Missed (45 biz days late)
Active: 59 biz days
🕐 Clock stopped: Completed (Feb 5, 2026)
▶ Clock Running
Status: Created
Nov 6 → Nov 6, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Nov 6 → Nov 7, 2025
1 business day (counted)
Running total: 1 of ? biz days used
35d
▶ Clock Running
Status: Assigned
Nov 7 → Jan 2, 2026
35 business days (counted)
Running total: 36 of ? biz days used
▶ Clock Running
Status: Scheduled
Jan 2 → Jan 2, 2026
0 business days (counted)
Running total: 36 of ? biz days used
▶ Clock Running
Status: Entered
Jan 2 → Jan 2, 2026
0 business days (counted)
Running total: 36 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 2 → Jan 2, 2026
0 business days (counted)
Running total: 36 of ? biz days used
14d
▶ Clock Running
Status: Assigned
Jan 2 → Jan 23, 2026
14 business days (counted)
Running total: 50 of ? biz days used
9d
▶ Clock Running
Status: Scheduled
Jan 23 → Feb 5, 2026
9 business days (counted)
Running total: 59 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 5 → Feb 5, 2026
0 business days (counted)
Running total: 59 of ? biz days used
Created: Nov 6, 2025 Completed: Feb 5, 2026
Show SLA Clock Detail (9 periods)
Period Status Clock Biz Days Running Total
Nov 6 → Nov 6 Created ▶ Running 0 0
Nov 6 → Nov 7 Ready for Scheduling ▶ Running 1 1
Nov 7 → Jan 2 Assigned ▶ Running 35 36
Jan 2 → Jan 2 Scheduled ▶ Running 0 36
Jan 2 → Jan 2 Entered ▶ Running 0 36
Jan 2 → Jan 2 Ready for Scheduling ▶ Running 0 36
Jan 2 → Jan 23 Assigned ▶ Running 14 50
Jan 23 → Feb 5 Scheduled ▶ Running 9 59
Feb 5 → Feb 5 Tech On Site ▶ Running 0 59
Dispatch 0.0d
Coordinators 62.5d
Field Work 0.5d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
62.5 days
Over SLA
Field Work
0.5 days
Billing
0.0 days
Created: Nov 6, 2025 Due: Jan 30, 2026 Completed: Feb 5, 2026 (5 days late)
📅
59.7 days Total Age
⏱️
35.9d in Assigned Longest Stage
🔄
11 transitions Status Changes
⚠️
59.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00541545
eBiotrack - Automated New Inspection Created
Closed
Annual Equipment Electrical Safety Test And Calibration Service 29 Pcs https://www.ebiotrack.com/inspection.php?iid=31058
Priority
Standard
Origin
Email
Reason
New Case
Contact
Remmi Wallace
Owner
Kimberly Hardison
Created
Nov 6, 2025
Work Orders from this Case (1)
WO-01313494 (current) Invoiced
Inspection • Eric Colon
Created: Nov 6, 2025 • Closed: Feb 5, 2026
Completed with significant delays
Invoiced • 118 days old
🚨
Primary Delay 35.9 days stuck in "Assigned"
⏱️
Total Delay 59.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
1.7d / 1.0d SLA
Assigned
50.8d / 0.5d SLA
Scheduled
10.0d / 2.0d SLA
Tech On Site
0.5d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
2.2d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2/2 MOwens Sent FU email to Meal to reschedule the visit for this Thurs. 2/5 with arrival between 11-12 because of the winter snowstorm.

1/23 MOwens replied back to the email from Neal that any day works to schedule between 8-8. Confirmed scheduling the visit for Mon 2/2 because the tech is fully scheduled next week.

1/21 MOwens Sent email to Neal Icenhour if he is the correct POC to schedule this inspection visit.

1/5 MOwens Called to speak to Remmi Wallace . Left a vm to call back to schedule the inspection during Jan. Sent email also.

🔧 Work Performed
2/5/26- EColon- Arrived onsite, checked in with front desk. Completed inspection on 28 items, failed 2 items, archived 6 items. Inspection complete
🔍 Technician Findings
Annual Inspection
⚠️ Problem Description
Annual Equipment Electrical Safety Test And Calibration Service 29 Pcs https://www.ebiotrack.com/inspection.php?iid=31058

Timeline

📞
Case Linked Nov 6, 6:02 AM
Case Number: 00541545
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Nov 6, 1:23 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Nov 7, 11:46 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From: Ready for Scheduling
To: Assigned
Duration in Previous: 22h 23m
🚨 36.0 business days
📅
▶
2 Dispatch Scheduled Jan 2, 11:50 AM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Melissa Owens
From: Assigned
To: Scheduled
Duration in Previous: 56d 0h
🆕
Status: Entered by Melissa Owens Jan 2, 11:58 AM
From: Scheduled, Entered
To: Entered, Ready for Scheduling
Duration in Previous: 8m, 0m
👷
▶
2 Status: Assigned Jan 2, 12:05 PM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Melissa Owens
Technician: a0h8Y00000JT6QUQA1, Eric Colon
🚨 15.0 business days
🗓️
▶
2 Status: Scheduled Jan 23, 9:14 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Melissa Owens
Scheduled For: 2026-02-02T15:00:00.000+0000
⚠️ 7.0 business days
📅
Dispatch Scheduled by Melissa Owens Feb 2, 8:56 AM
Scheduled For: 2026-02-05T17:00:00.000+0000
⏳ 4.0 business days
🚗
Travel Added Feb 5, 11:47 AM
Type: Travel
Status: Open
Qty: 13
🔧
▶
2 Status: Tech On Site Feb 5, 1:29 PM
Status: Tech On Site → Labor Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.5
⏱️
▶
3 Labor Added Feb 5, 5:15 PM
Labor Added → Status: Completed → Status: Closed
✔️
Status: Completed by Eric Colon
From: Tech On Site
To: Completed
Duration in Previous: 3h 46m
🏁
Status: Closed by Eric Colon
From: Completed
To: Closed
Duration in Previous: 2m
⏳ 2.8 business days
📄
▶
3 Status: Ready to Bill Feb 9, 1:28 PM
Status: Ready to Bill → Status: Invoice Pending → Invoice Created
📨
Status: Invoice Pending by Diane Patton
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 1m, 0m
🧾
Invoice Created
Invoice Number: SM-253441

Bottlenecks

Ready for Scheduling
Duration: 1.7 business days (threshold: 1.0 business days)
Exceeded by 5.6 business hours
Assigned
Duration: 35.9 business days (threshold: 4.0 business hours)
Exceeded by 35.4 business days
Assigned
Duration: 14.9 business days (threshold: 4.0 business hours)
Exceeded by 14.4 business days
Scheduled
Duration: 10.0 business days (threshold: 2.0 business days)
Exceeded by 8.0 business days
Closed
Duration: 2.2 business days (threshold: 1.0 business days)
Exceeded by 1.2 business days

🔗 Related Artifacts

📞
Case 00541545
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
N/A
Technician
Eric Colon
Scheduled
Feb 5, 12:00 PM
Created
Nov 6, 1:23 PM
Invoice #
SM-253441

Work Details (3)

Name Type Status Qty Amount Date
WL-03093006 Travel Open 13 - Feb 5, 11:47 AM
WL-03093182 Labor Open 0.5 $0.00 Feb 5, 1:31 PM
WL-03093900 Labor Open 2 $1,000.00 Feb 5, 5:15 PM

Details