Midmark Service Request Dispatch Authorization - WO-00124565
Closed
Zone 1
NWD water leaks
ADDITIONAL NOTES
Secondary Contact: Krista Barlow 4057333346 renoanimal@gmail.com - If part(s) are identified after speaking with Midmark
Tech Service, the Service Company Tech must contact the POC for authorization before ordering. Once approved, notify
Midmark immediately. If more time is needed for the customer’s decision to proceed, inform Midmark Dispatch at
937.688.9175 or dispatch@midmark.com. For assistance, troubleshooting, or parts identification, contact Veterinary Tech
Service at 844-856-1232, option 4. Thank you!
11/11 KKelch called Brandi to reschedule for 11/13 between 1 and 3 pm. Customer confirmed.
11/7 KKelch called Brandi to reschedule for 11/13 between 9 and 11 am. Advised to call back on Tuesday.
11/6 KKelch called Brandi to schedule for 11/12 between 9 and 11 am. Customer confirmed.
11/6/25 SReich - Left a vm, gave them the WO # and told them someone would be reaching out to schedule.
🔧Work Performed
I arrived on location and meet with point of contact Krista’s Barlow. She took me to the unit and explain where water was leaking. I then removed the front panel and inspected all the blue water line and found one line that was in a pinched and curled up. I then saw that there was a hole in that line I was able to cut that line and install back on the manifold. Also customer stated that the drill was leaking around the base of the tool. I then remove the drill and found that the gasket for the drill was missing. I happen to have a spare gasket to put on for the customer as a courtesy to get the tool to quite leaking. I then function tested the unit for about 15 minutes and unit was not leaking while testing. I advised to Krista to use the machine and evaluate to see if the leak continues. Placed the front panel back on and returned unit back to service. Did advised customer that in the spring we do a complete PM of hte unit
🔍Technician Findings
Found unit out of service due to water leaking
⚠️Problem Description
Zone 1
NWD water leaks
ADDITIONAL NOTES
Secondary Contact: Krista Barlow 4057333346 renoanimal@gmail.com - If part(s) are identified after speaking with Midmark
Tech Service, the Service Company Tech must contact the POC for authorization before ordering. Once approved, notify
Midmark immediately. If more time is needed for the customer’s decision to proceed, inform Midmark Dispatch at
937.688.9175 or dispatch@midmark.com. For assistance, troubleshooting, or parts identification, contact Veterinary Tech
Service at 844-856-1232, option 4. Thank you!
📄Description
Midmark VetPro 1000 (Series) Mobile Delivery System (8000-001, 8000-002, 8000-003, 8000-004, 8000-005, 8000-006,8000-006S, 8000-007, 8000-007S, 8000-008, 8000-008S)
📋
Outbound to +14057333346
Completed Nov 11, 2025
11/11 KKelch called Brandi to reschedule for 11/13 between 1 and 3 pm. Customer confirmed.
📋
Outbound to +14057333346
Completed Nov 7, 2025
11/7 KKelch called Brandi to reschedule for 11/13 between 9 and 11 am. Advised to call back on Tuesday.
📋
Outbound to +14057333346
Completed Nov 6, 2025
11/6 KKelch called Brandi to schedule for 11/12 between 9 and 11 am. Customer confirmed.
📋
Outbound to +14057333346
Completed Nov 6, 2025
Left a vm, gave them the WO # and told them someone would be reaching out to schedule.
Work Order: WO-01313502
Account: MIDMARK
Customer Case Number: SR 1488326 WO-00124565
Location: Reno Animal Hospital
Address: 6400 E Reno Ave, Midwest City, OK 73110
Manufacturer: Midmark Medical
Model #: VetPro 1000 (Series)
Serial #: V1804891
Contact Name: Brandi Boettler
Contact Phone: 1(405) 733
PDF
SRA_WO-00124565_ver1
Nov 6, 2025
PDF
Reno Animal hosp
Nov 13, 2025
Timeline
📞
Case Linked Nov 6, 10:32 AM
Case Number:00541626
Subject:Midmark Service Request Dispatch Authorization - WO-00124565