Midmark Service Request Dispatch Authorization - WO-00124570
Closed
Travel Zone 1
Customer Down? No Mobile
Dispatch Type Repair Email info@alitura.vet
PROBLEM SUMMARY
WD scaler issues
ADDITIONAL NOTES
Secondary Contact: Anyone in the office can schedule the service. For assistance, troubleshooting, or parts identification,
contact Veterinary Tech Service at 844-856-1232, option 4. Thank you!
DISPATCH ITEMS
Serial # V2798962 Item AH9000-002
ITEM DESCRIPTION
MIDMARK MOBILE DENTAL DELIVERY SYSTEM, HIGH-SPEED SWIVEL, INTEGRATED 4 POSITION
PCR CODES
Problem Cause Resolution
SCALER HAND PIECE ISSUES UM UNDETERMINED DIAGNOSING PRODUCT
Problem Change Cause Change Resolution Change
PARTS
Service Activity Line Status Order Number Product Code Estimated
Qty
Actual
Qty Tracking Number
11/6 MOwens Called to speak to Aida Tilghman. She said they are closed on Friday's. Scheduled the repair visit for Mon. 11/10 arriving at 1pm.
11/6/25 lcoonrod
Advised Adia of the WO # and that someone will be calling her to set up the appt
🔧Work Performed
11/10/2025 - JWD Located dental machine and confirmed issue. The scaler was unable to receive water from the handle due to a kink in the tubing coming from the tri-block. Cut the tubing and put back on the garb and placed the plastic gromitt back over it. Tested the scaler handpiece and water was flowing out correctly. Notified the POC that the issue has been resolved and placed the unit back in service.
🔍Technician Findings
11/10/2025 - JWD Locate dental machine and confirm issue. Repair if possible and order parts if needed
⚠️Problem Description
Travel Zone 1
Customer Down? No Mobile
Dispatch Type Repair Email info@alitura.vet
PROBLEM SUMMARY
WD scaler issues
ADDITIONAL NOTES
Secondary Contact: Anyone in the office can schedule the service. For assistance, troubleshooting, or parts identification,
contact Veterinary Tech Service at 844-856-1232, option 4. Thank you!
DISPATCH ITEMS
Serial # V2798962 Item AH9000-002
ITEM DESCRIPTION
MIDMARK MOBILE DENTAL DELIVERY SYSTEM, HIGH-SPEED SWIVEL, INTEGRATED 4 POSITION
PCR CODES
Problem Cause Resolution
SCALER HAND PIECE ISSUES UM UNDETERMINED DIAGNOSING PRODUCT
Problem Change Cause Change Resolution Change
PARTS
Service Activity Line Status Order Number Product Code Estimated
Qty
Actual
Qty Tracking Number
📄Description
Midmark AH9000 (Series) Mobile Delivery System (AH9000-001, AH9000-002, AH9000-003)
📋
Outbound to +16159881260
Completed Nov 6, 2025
Called to speak to Aida Tilghman. She said they are closed on Friday's. Scheduled the repair visit for Mon. 11/10 arriving at 1pm.
📋
Outbound to +16159881260
Completed Nov 6, 2025
Advised Adia of the WO # and that someone will be calling her to set up the appt
📅
WO-01313515 - Repair - AH9000 (Series) Mobile Delivery Unit - Nashville - Alitura Veterinary Services
Nov 10, 2025 1:00pm – 4:00pm
Work Order: WO-01313515
Account: MIDMARK
Customer Case Number: SR 1488342 WO-00124570
Location: Alitura Veterinary Services
Address: 1501 Ensley Blvd, Nashville, TN 37210
Manufacturer: Midmark Medical
Model #: AH9000 (Series) Mobile Delivery Unit
Serial #: V2798962
Contact Name: Adia Tilghman
Contac
PDF
SRAFORM Altria
Nov 10, 2025
Timeline
📞
Case Linked Nov 6, 10:45 AM
Case Number:00541637
Subject:Midmark Service Request Dispatch Authorization - WO-00124570