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WO-01313527 ↗ ServiceMax

NYS Office of Mental Health • Inspection • PSM

📍 NYCCC - Queens Campus Outpatient, Bldg 57 — 74-03 Commonwealth Blvd, Bellerose NY, 11426

Nov 6, 2025 → Nov 18, 2025

✅ Completed
PSM
SLA Clock
Last business day of November 2025 · Target: Nov 28, 2025
✓ SLA Met (6 biz days early)
Active: 7 biz days
🕐 Clock stopped: Completed (Nov 18, 2025)
▶ Clock Running
Status: Created
Nov 6 → Nov 6, 2025
0 business days (counted)
Running total: 0 of ? biz days used
3d
▶ Clock Running
Status: Ready for Scheduling
Nov 6 → Nov 12, 2025
3 business days (counted)
Running total: 3 of ? biz days used
▶ Clock Running
Status: Assigned
Nov 12 → Nov 12, 2025
0 business days (counted)
Running total: 3 of ? biz days used
4d
▶ Clock Running
Status: Scheduled
Nov 12 → Nov 18, 2025
4 business days (counted)
Running total: 7 of ? biz days used
▶ Clock Running
Status: Tech On Site
Nov 18 → Nov 18, 2025
0 business days (counted)
Running total: 7 of ? biz days used
Created: Nov 6, 2025 Completed: Nov 18, 2025
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Nov 6 → Nov 6 Created ▶ Running 0 0
Nov 6 → Nov 12 Ready for Scheduling ▶ Running 3 3
Nov 12 → Nov 12 Assigned ▶ Running 0 3
Nov 12 → Nov 18 Scheduled ▶ Running 4 7
Nov 18 → Nov 18 Tech On Site ▶ Running 0 7
Dispatch 0.0d
Coordinators 8.5d
Field Work 0.3d
Billing 0.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
8.5 days
Over SLA
Field Work
0.3 days
Billing
0.0 days
Created: Nov 6, 2025 Due: Nov 26, 2025 Completed: Nov 18, 2025 (8 days early)
📅
7.4 days Total Age
⏱️
5.0d in Scheduled Longest Stage
🔄
7 transitions Status Changes
⚠️
5.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00541434
eBiotrack - New Inspection Created
Closed
Inspection: Semi-Annual Electrical Safety Test And Calibration Service 41 pcs https://www.ebiotrack.com/inspection.php?iid=31039
Priority
Standard
Origin
Email
Reason
New Case
Contact
Shivanie Ramsanie
Owner
Jessica Sells
Created
Nov 5, 2025
Work Orders from this Case (1)
WO-01313527 (current) Invoiced
Inspection • James Duff
Created: Nov 6, 2025 • Closed: Nov 18, 2025
Completed with minor delays
Invoiced • 118 days old
🚨
Primary Delay 5.0 days stuck in "Scheduled"
⏱️
Total Delay 5.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
3.4d / 1.0d SLA
Assigned
0.0d / 0.5d SLA
Scheduled
5.0d / 2.0d SLA
Tech On Site
0.3d / 1.0d SLA
Closed
1.4d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
11/12 KSmith -- Scheduled for the week of 11/17 with Shivani on WO-01313425

CONFIRMED


11/07/2025 LHill-I see the 5th WO has now been entered.


11/06/2025 LHill-spoke with Shivanie Ramsanie at 929-348-3692. She confirmed contact and equipment at WO-01313414, WO-01313409, WO-0131420, and WO-01313425. She said there is a 5th one as well and has already sent all 5 locations to Scott and Kourtney..


Scheduling ahead needed: Yes 


Certain day or time: M-F 9AM-2PM 


Confirmed contact information is correct: Yes 


Anything additional needed for tech to gain access to the facility: No. Escort will be with tech the whole time.


11/06/2025 LHill-See logged call on WO-01313414.

🔧 Work Performed
11/18/2025 JWD Located all biomedical equipment and performed semi and annual inspections, calibration and electrical safety tests for this site. Total of bed equipment inspected is 36. Added all equipment to inventory. All equipment not located added to archives notified POC of inspection findings and completion.
🔍 Technician Findings
11/18/2025 JWD Complete a walkthrough with the POC for the units that need to be inspected. Locate all biomed equipment and perform semi and annual inspections, calibration and electrical safety tests for this site. Add all equipment to inventory. Any equipment not located add to archives. Notify POC of inspection findings and completion.
⚠️ Problem Description
Inspection: Semi-Annual Electrical Safety Test And Calibration Service 41 pcs https://www.ebiotrack.com/inspection.php?iid=31039

Timeline

📞
Case Linked Nov 5, 3:44 PM
Case Number: 00541434
Subject: eBiotrack - New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Nov 6, 3:27 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Sells
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
⏳ 4.0 business days
👷
▶
4 Technician Assigned Nov 12, 10:39 AM
Technician Assigned → Status: Assigned → Status: Scheduled → Dispatch Scheduled
👷
Status: Assigned by Kourtney Smith
From: Ready for Scheduling
To: Assigned
Duration in Previous: 5d 19h
🗓️
Status: Scheduled by Kourtney Smith
From: Assigned
To: Scheduled
Duration in Previous: 5m
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2025-11-18T17:30:00.000+0000
⚠️ 5.0 business days
🔧
Status: Tech On Site by James Duff Nov 18, 1:38 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 6d 2h
⏱️
▶
2 2x Labor Added Nov 18, 3:45 PM
2x Labor Added → Labor Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 2.5
⏱️
Labor Added Nov 18, 3:59 PM
Type: Labor
Status: Open
Qty: 1
✔️
Status: Completed by James Duff Nov 18, 4:05 PM
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 2h 26m, 0m
📄
▶
2 Status: Ready to Bill Nov 19, 12:44 PM
Status: Ready to Bill → Status: Invoice Pending
📨
Status: Invoice Pending by Diane Patton
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 4m, 0m
⏳ 3.0 business days
🧾
Invoice Created Nov 21, 8:51 PM
Invoice Number: SM-246971

Bottlenecks

Ready for Scheduling
Duration: 3.4 business days (threshold: 1.0 business days)
Exceeded by 2.4 business days
Scheduled
Duration: 5.0 business days (threshold: 2.0 business days)
Exceeded by 3.0 business days
Closed
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 2.9 business hours

🔗 Related Artifacts

📞
Case 00541434
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
N/A
Technician
James Duff
Scheduled
Nov 18, 12:30 PM
Created
Nov 6, 3:27 PM
Invoice #
SM-246971

Work Details (4)

Name Type Status Qty Amount Date
WL-03011615 Labor Open 0.5 $0.00 Nov 18, 3:45 PM
WL-03011616 Expenses Open 1 $0.00 Nov 18, 3:45 PM
WL-03011617 Labor Open 2.5 $0.00 Nov 18, 3:47 PM
WL-03011653 Labor Open 1 $0.00 Nov 18, 3:59 PM

Details