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WO-01313546 ↗ ServiceMax

MIDMARK • Repair • P4

📍 Three Bridges Vet Hospital LLC — 578 Allen Rd, Basking Ridge NJ, 07920-3848

Nov 6, 2025 → Nov 13, 2025

✅ Completed
P4
SLA Clock
4 business days from creation · Target: Nov 13, 2025
✗ SLA Missed
Active: 3 biz days
Paused: 2 biz days
Budget: 4 biz days
🕐 Clock stopped: Invoiced (Nov 14, 2025)
SLA Target
▶ Clock Running
Status: Created
Nov 6 → Nov 6, 2025
0 business days (counted)
Running total: 0 of 4 biz days used
▶ Clock Running
Status: Ready for Scheduling
Nov 6 → Nov 6, 2025
0 business days (counted)
Running total: 0 of 4 biz days used
▶ Clock Running
Status: Assigned
Nov 6 → Nov 6, 2025
0 business days (counted)
Running total: 0 of 4 biz days used
⏸2d
⏸ Clock Paused
Status: Awaiting Parts - Customer
Nov 6 → Nov 10, 2025
2 business days (not counted)
1d
▶ Clock Running
Status: Ready for Scheduling
Nov 10 → Nov 12, 2025
1 business day (counted)
Running total: 1 of 4 biz days used
▶ Clock Running
Status: Assigned
Nov 12 → Nov 12, 2025
0 business days (counted)
Running total: 1 of 4 biz days used
2d
▶ Clock Running
Status: Scheduled
Nov 12 → Nov 14, 2025
2 business days (counted)
Running total: 3 of 4 biz days used
▶ Clock Running
Status: Tech On Site
Nov 14 → Nov 14, 2025
0 business days (counted)
Running total: 3 of 4 biz days used
Created: Nov 6, 2025 Invoiced: Nov 14, 2025
Business Days Used 3 / 4
0 4d budget
Show SLA Clock Detail (8 periods)
Period Status Clock Biz Days Running Total
Nov 6 → Nov 6 Created ▶ Running 0 0 / 4
Nov 6 → Nov 6 Ready for Scheduling ▶ Running 0 0 / 4
Nov 6 → Nov 6 Assigned ▶ Running 0 0 / 4
Nov 6 → Nov 10 Awaiting Parts - Customer ⏸ Paused 2 —
Nov 10 → Nov 12 Ready for Scheduling ▶ Running 1 1 / 4
Nov 12 → Nov 12 Assigned ▶ Running 0 1 / 4
Nov 12 → Nov 14 Scheduled ▶ Running 2 3 / 4
Nov 14 → Nov 14 Tech On Site ▶ Running 0 3 / 4
Dispatch 0.0d
Material Management 2.2d
Coordinators 4.9d
Field Work 0.0d
Incomplete 0.0d (excluded)
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Material Management
2.2 days
Coordinators
4.9 days
Over SLA
Field Work
0.0 days
Incomplete (excluded from total)
0.0 days
Billing
0.0 days
Created: Nov 6, 2025 Due: Nov 18, 2025 Completed: Nov 14, 2025 (4 days early)
📅
4.9 days Total Age
⏱️
3.0d in Closed Longest Stage
🔄
11 transitions Status Changes
⚠️
3.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00541694
Midmark Service Request Dispatch Authorization - WO-00124580
Closed
Zone 1 AGIV Tripping the breaker. Closed on Mondays. Tuesdays they do not open until 3pm. Can ask for Emily to schedule if Dr. Jessica Stephens is unavailable. For assistance, troubleshooting, or parts identification, contact Veterinary Tech Service at 844-856-1232, option 4. Thank you! Ship Exchanged Open 737233 002-1143-00 1.00000 Ship Exchanged Open 737233 015-2399-00 1.00000 Ship Exchanged Open 737233 002-1148-00 1.00000 Ship Exchanged Open 737233 002-10453-00 1.00000
Priority
Standard
Origin
Email
Reason
New Case
Contact
Jessica Stephens
Owner
Jessica Sells
Created
Nov 6, 2025
Work Orders from this Case (1)
WO-01313546 (current) Invoiced
Repair • Pete Ramos
Created: Nov 6, 2025 • Closed: Nov 13, 2025
Completed with minor delays
Invoiced • 118 days old
🚨
Primary Delay 3.0 days stuck in "Closed"
⏱️
Total Delay 3.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
2.1d / 1.0d SLA
Awaiting Parts - Customer
2.2d
Assigned
0.3d / 0.5d SLA
Scheduled
2.5d / 2.0d SLA
Tech On Site
0.0d / 1.0d SLA
Closed
3.0d / 1.0d SLA
Incomplete
0.0d
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
11/12 KSmith -- Scheduled for tomorrow with Mya. 12pm-2pm

11/11/2025 LHill-Called (908) 264-1444 for Jessica Stephens. The office is currently closed.


11/11/25 SReich

UPS Exception Notification, Tracking Number 1ZE444250171801566 

The receiving business was closed. A second attempt will be made on the next business day.


11/10 KHardison: Updated due date.

Your shipment

1ZE444250171801566

Scheduled Delivery

Tomorrow, November 11 by 10:30 A.M.

LINE NO: 1.1 QTY: 1 ITEM: 002-10453-00 SERIAL #: DESCRIPTION: KIT, MIDMARK 1000 COMPRESSOR CHECK VALVE LINE NO: 2.1 QTY: 1 ITEM: 002-1143-00 SERIAL #: DESCRIPTION: KIT, MUFFLER, 1/8 MPT, BRONZE LINE NO: 3.1 QTY: 1 ITEM: 015-2399-00 SERIAL #: DESCRIPTION: TIMER, INTERVAL PROGRAM SWITCH LINE NO: 4.1 QTY: 1 ITEM: 002-1148-00 SERIAL #: DESCRIPTION: KIT, MIDMARK 1000 SOLENOID 115V

11/6/2025jsells

spoke with Emily, and I gave her the WO# and told her a coordinator will call them to schedule the visit

🔧 Work Performed
Tech replaced the check valve, solenoids, and timer. checked all functions and it working properly
🔍 Technician Findings
Tech found the unit keep on tripping
⚠️ Problem Description
Zone 1 AGIV Tripping the breaker. Closed on Mondays. Tuesdays they do not open until 3pm. Can ask for Emily to schedule if Dr. Jessica Stephens is unavailable. For assistance, troubleshooting, or parts identification, contact Veterinary Tech Service at 844-856-1232, option 4. Thank you! Ship Exchanged Open 737233 002-1143-00 1.00000 Ship Exchanged Open 737233 015-2399-00 1.00000 Ship Exchanged Open 737233 002-1148-00 1.00000 Ship Exchanged Open 737233 002-10453-00 1.00000
📄 Description
Midmark VetPro 1000 (Series) Mobile Delivery System (8000-001, 8000-002, 8000-003, 8000-004, 8000-005, 8000-006,8000-006S, 8000-007, 8000-007S, 8000-008, 8000-008S)

Timeline

📞
Case Linked Nov 6, 12:02 PM
Case Number: 00541694
Subject: Midmark Service Request Dispatch Authorization - WO-00124580
Status: Closed
📋
▶
2 Work Order Created Nov 6, 3:56 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Sells
From: Entered
To: Ready for Scheduling
Duration in Previous: 3m
👷
▶
2 Technician Assigned Nov 6, 5:00 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From: Ready for Scheduling, Assigned
To: Assigned, Awaiting Parts - Customer
Duration in Previous: 1h 1m, 0m
⏳ 2.9 business days
📅
Status: Ready for Scheduling by Kimberly Hardison Nov 10, 11:13 AM
From: Awaiting Parts - Customer
To: Ready for Scheduling
Duration in Previous: 3d 18h
⏳ 2.0 business days
👷
▶
2 Status: Assigned Nov 12, 8:18 AM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Kourtney Smith
Technician: Pete Ramos
🗓️
▶
2 Status: Scheduled Nov 12, 10:32 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2025-11-13T18:30:00.000+0000
⏳ 2.0 business days
🔧
▶
3 Status: Tech On Site Nov 13, 10:51 PM
Status: Tech On Site → 3x Labor Added → Status: Completed
⏱️
3x Labor Added
Type: Labor
Status: Open
Qty: 1.25
✔️
Status: Completed by Pete Ramos
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 4m, 0m
⏳ 3.1 business days
⚠️
▶
3 Status: Incomplete Nov 18, 1:10 PM
Status: Incomplete → 2x Travel Added → Status: Closed
🚗
2x Travel Added
Type: Travel
Status: Open
Qty: 47
🏁
Status: Closed by Matthew Bateman
From: Incomplete
To: Closed
Duration in Previous: 2m
📄
Status: Ready to Bill by Nancy Suarez Nov 18, 1:16 PM
From: Closed, Ready to Bill
To: Ready to Bill, Invoice Pending
Duration in Previous: 3m, 0m
💰
Status: Invoiced by Nancy Suarez Nov 18, 1:22 PM
From: Invoice Pending
To: Invoiced
Duration in Previous: 5m
⏳ 4.8 business days
🧾
Invoice Created Nov 24, 6:40 AM
Invoice Number: SM-246859

Bottlenecks

Ready for Scheduling
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 7.8 business hours
Scheduled
Duration: 2.5 business days (threshold: 2.0 business days)
Exceeded by 3.9 business hours
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

📞
Case 00541694
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P4
Type
Repair
Branch
N/A
Technician
Pete Ramos
Scheduled
Nov 13, 1:30 PM
Created
Nov 6, 3:56 PM
Invoice #
SM-246859

Work Details (5)

Name Type Status Qty Amount Date
WL-03006996 Labor Open 1.25 $0.00 Nov 13, 10:56 PM
WL-03006997 Labor Open 1 $110.00 Nov 13, 10:56 PM
WL-03006998 Labor Open 1 $0.00 Nov 13, 10:56 PM
WL-03011229 Travel Open 47 $110.00 Nov 18, 1:12 PM
WL-03011230 Travel Open 47 $0.00 Nov 18, 1:12 PM

Details