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← WO Overview

WO-01313549 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Northside Hospital — 3400 Old Milton Pkwy Suite 260, Alpharetta GA, 30005

Nov 6, 2025 → Dec 6, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Mar 2, 2026
✓ SLA Met (57 biz days early)
Active: 0 biz days
Paused: 18 biz days
🕐 Clock stopped: Completed (Dec 6, 2025)
▶ Clock Running
Status: Created
Nov 6 → Nov 6, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸18d
⏸ Clock Paused
Status: Ready for Release
Nov 6 → Dec 5, 2025
18 business days (not counted)
▶ Clock Running
Status: Assigned
Dec 5 → Dec 5, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Dec 5 → Dec 5, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Tech On Site
Dec 5 → Dec 6, 2025
0 business days (counted)
Running total: 0 of ? biz days used
Created: Nov 6, 2025 Completed: Dec 6, 2025
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Nov 6 → Nov 6 Created ▶ Running 0 0
Nov 6 → Dec 5 Ready for Release ⏸ Paused 18 —
Dec 5 → Dec 5 Assigned ▶ Running 0 0
Dec 5 → Dec 5 Scheduled ▶ Running 0 0
Dec 5 → Dec 6 Tech On Site ▶ Running 0 0
Dispatch 0.0d
Holding 18.3d (excluded)
Coordinators 0.5d
Field Work 0.4d
Billing 1.4d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
18.3 days
Coordinators
0.5 days
Field Work
0.4 days
Billing
1.4 days
Over SLA
Created: Nov 6, 2025 Due: Mar 2, 2026 Completed: Dec 6, 2025 (86 days early)
📅
18.4 days Total Age
⏱️
18.3d in Ready for Release Longest Stage
🔄
8 transitions Status Changes
⚠️
0.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
8 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00541833
URGENT Philips WO Request
Closed
Priority
High
Origin
Email
Reason
New Case
Contact
EMSAR EMSAR
Owner
John Rolston
Created
Nov 6, 2025
Work Orders from this Case (1)
WO-01313549 (current) Invoiced
Preventive Maintenance • Bruce Ballard
Created: Nov 6, 2025 • Closed: Dec 6, 2025
Completed with minor delays
Invoiced • 118 days old
🚨
Primary Delay 18.3 days stuck in "Ready for Release"
⏱️
Total Delay 0.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
18.3d
Scheduled
0.5d / 2.0d SLA
Tech On Site
0.4d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
07e-Partial Project
4.0d
Ready to Bill
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

11/17/2025 EMartin sent email to Kimberly asking for onsite 12/05/25 starting at 9 am 

11/10/2025 EMartin rcvd email from Kimberly "Thanks for reaching out. Do you think it would be possible to do machines (B0675 and B0676 in AM and B0678 in PM) on Thursday January 8, 2026?


BO672 in AM or PM (just let me know what time a day works for you) on Friday January 9th?"

11/10/2025 EMartin sent email to KIMBERLY STONE kimberly.stone@northside.com / cavarro.martin@northside.com for update on device

🔧 Work Performed
Performed Annual PM as per Service Manual Instructions. All required PA results pass.
🔍 Technician Findings
Performed Annual PM as per Service Manual Instructions. All required PA results pass.
⚠️ Problem Description
Preventative Maintenance Visit
📞 Call Description
PM - Contract - BG Required PM

Timeline

📞
Case Linked Nov 6, 3:13 PM
Case Number: 00541833
Subject: URGENT Philips WO Request
Status: Closed
📋
Work Order Created Nov 6, 4:09 PM
Work Order: WO-01313549
Type: Preventive Maintenance
Priority: PC
✅
Status: Ready for Release by Erin Martin Nov 6, 4:22 PM
From: Entered
To: Ready for Release
Duration in Previous: 12m
🚨 19.0 business days
👷
▶
3 Technician Assigned Dec 5, 11:41 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Mandy Newman
From: Ready for Release, Assigned
To: Assigned, Scheduled
Duration in Previous: 28d 19h, 0m
📅
Dispatch Scheduled by Mandy Newman
Scheduled For: 2025-12-05T13:00:00.000+0000
🔧
Status: Tech On Site by Bruce Ballard Dec 5, 3:37 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 3h 55m
⏱️
Labor Added Dec 5, 3:52 PM
Type: Labor
Status: Open
Qty: 2
🚗
2x Travel Added Dec 5, 4:21 PM
Type: Travel
Status: Open
Qty: 32, 31
⏱️
▶
2 2x Labor Added Dec 6, 1:42 PM
2x Labor Added → 2x Expenses Added
💵
2x Expenses Added
Type: Expenses
Status: Open
Qty: 1
✔️
Status: Completed by Bruce Ballard Dec 6, 1:48 PM
From: Tech On Site
To: Completed
Duration in Previous: 22h 11m
🏁
Status: Closed by Bruce Ballard Dec 6, 2:13 PM
From: Completed
To: Closed
Duration in Previous: 25m
⏳ 1.0 business days
⏱️
Labor Added Dec 8, 10:05 AM
Type: Labor
Status: Open
Qty: 0.016666666666667
📋
Status: 07e-Partial Project by Timothy Amburgey Dec 8, 10:16 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 1d 20h
⏳ 4.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Dec 11, 3:46 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 3d 5h
💰
Status: Invoiced by Josh Longway Dec 12, 4:01 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 12h 14m

Bottlenecks

Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.2 business hours

🔗 Related Artifacts

📞
Case 00541833
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Bruce Ballard
Scheduled
Dec 5, 8:00 AM
Created
Nov 6, 4:09 PM
Invoice #
N/A

Work Details (8)

Name Type Status Qty Amount Date
WL-03028333 Labor Open 2 $0.00 Dec 5, 3:52 PM
WL-03028435 Travel Open 32 $0.00 Dec 5, 4:21 PM
WL-03028436 Travel Open 31 $0.00 Dec 5, 4:21 PM
WL-03029294 Labor Open 4.5 $275.00 Dec 6, 1:42 PM
WL-03029295 Labor Open 2 $0.00 Dec 6, 1:43 PM
WL-03029298 Expenses Open 1 $0.00 Dec 6, 1:47 PM
WL-03029299 Expenses Open 1 $0.00 Dec 6, 1:47 PM
WL-03029941 Labor Open 0.016666666666667 $38.00 Dec 8, 10:05 AM

Details