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← WO Overview

WO-01313550 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Northside Cardiology PC — 5670 Peachtree Dunwoody Rd Ste 880, ATLANTA GA, 30342

Nov 6, 2025 → Dec 5, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jan 28, 2026
✓ SLA Met (35 biz days early)
Active: 2 biz days
Paused: 16 biz days
🕐 Clock stopped: Completed (Dec 6, 2025)
▶ Clock Running
Status: Created
Nov 6 → Nov 7, 2025
1 business day (counted)
Running total: 1 of ? biz days used
⏸16d
⏸ Clock Paused
Status: Ready for Release
Nov 7 → Dec 4, 2025
16 business days (not counted)
▶ Clock Running
Status: Assigned
Dec 4 → Dec 4, 2025
0 business days (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Scheduled
Dec 4 → Dec 4, 2025
0 business days (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Tech On Site
Dec 4 → Dec 6, 2025
1 business day (counted)
Running total: 2 of ? biz days used
Created: Nov 6, 2025 Completed: Dec 6, 2025
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Nov 6 → Nov 7 Created ▶ Running 1 1
Nov 7 → Dec 4 Ready for Release ⏸ Paused 16 —
Dec 4 → Dec 4 Assigned ▶ Running 0 1
Dec 4 → Dec 4 Scheduled ▶ Running 0 1
Dec 4 → Dec 6 Tech On Site ▶ Running 1 2
Dispatch 1.4d
Holding 17.0d (excluded)
Coordinators 0.3d
Field Work 1.5d
Billing 1.4d
✓ SLA Met
Dispatch
1.4 days
Over SLA
Holding (excluded from total)
17.0 days
Coordinators
0.3 days
Field Work
1.5 days
Over SLA
Billing
1.4 days
Over SLA
Created: Nov 6, 2025 Due: Jan 28, 2026 Completed: Dec 6, 2025 (53 days early)
📅
18.4 days Total Age
⏱️
17.0d in Ready for Release Longest Stage
🔄
7 transitions Status Changes
⚠️
1.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00541840
URGENT Philips WO Request
Closed
Preventative Maintenance Visit
Priority
High
Origin
Email
Reason
New Case
Contact
KIMBERLY STONE
Owner
Kimberly Hardison
Created
Nov 6, 2025
Work Orders from this Case (2)
WO-01313548 Invoiced
Preventive Maintenance • Bruce Ballard
Created: Nov 6, 2025 • Closed: Dec 6, 2025
WO-01313550 (current) Invoiced
Preventive Maintenance • Nkosi Wilson
Created: Nov 6, 2025 • Closed: Dec 5, 2025
Completed with minor delays
Invoiced • 118 days old
🚨
Primary Delay 17.0 days stuck in "Ready for Release"
⏱️
Total Delay 1.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.4d / 0.5d SLA
Ready for Release
17.0d
Scheduled
0.3d / 2.0d SLA
Tech On Site
1.5d / 1.0d SLA
Closed
1.0d / 1.0d SLA
07e-Partial Project
4.0d
Ready to Bill
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

11/17/2025 EMartin sent email to Kimberly asking for onsite 12/05/25 starting at 9 am 

11/10/2025 EMartin rcvd email from Kimberly "Thanks for reaching out. Do you think it would be possible to do machines (B0675 and B0676 in AM and B0678 in PM) on Thursday January 8, 2026?


BO672 in AM or PM (just let me know what time a day works for you) on Friday January 9th?"

11/10/2025 EMartin sent email to KIMBERLY STONE kimberly.stone@northside.com / cavarro.martin@northside.com for update on device

🔧 Work Performed
Preventative Maintenance Visit
🔍 Technician Findings
Preventative Maintenance Visit
⚠️ Problem Description
Preventative Maintenance Visit
📞 Call Description
BG Required PM

Timeline

📞
Case Linked Nov 6, 3:19 PM
Case Number: 00541840
Subject: URGENT Philips WO Request
Status: Closed
📋
Work Order Created Nov 6, 4:09 PM
Work Order: WO-01313550
Type: Preventive Maintenance
Priority: PC
✅
Status: Ready for Release by Erin Martin Nov 7, 9:37 AM
From: Entered
To: Ready for Release
Duration in Previous: 17h 27m
🚨 17.0 business days
👷
▶
3 Technician Assigned Dec 4, 1:04 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Cristina Everetts
From: Ready for Release, Assigned
To: Assigned, Scheduled
Duration in Previous: 27d 3h, 0m
📅
Dispatch Scheduled by Cristina Everetts
Scheduled For: 2025-12-04T13:00:00.000+0000
🔧
Status: Tech On Site by Nkosi Wilson Dec 4, 3:21 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 2h 15m
⏳ 2.0 business days
⏱️
▶
2 2x Labor Added Dec 5, 9:11 PM
2x Labor Added → Status: Completed
✔️
Status: Completed by Nkosi Wilson
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 1d 5h, 0m
⏳ 1.3 business days
⏱️
Labor Added Dec 8, 9:09 AM
Type: Labor
Status: Open
Qty: 0.016666666666667
📋
Status: 07e-Partial Project by Timothy Amburgey Dec 8, 9:15 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 2d 12h
⏳ 4.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Dec 11, 3:46 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 3d 6h
💰
Status: Invoiced by Josh Longway Dec 12, 4:01 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 12h 14m

Bottlenecks

Entered
Duration: 1.4 business days (threshold: 4.0 business hours)
Exceeded by 6.8 business hours
Tech On Site
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 3.6 business hours
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.2 business hours

🔗 Related Artifacts

📞
Case 00541840
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Nkosi Wilson
Scheduled
Dec 4, 8:00 AM
Created
Nov 6, 4:09 PM
Invoice #
N/A

Work Details (3)

Name Type Status Qty Amount Date
WL-03028891 Labor Open 3 $150.00 Dec 5, 9:11 PM
WL-03028892 Labor Open 1 $155.00 Dec 5, 9:11 PM
WL-03029881 Labor Open 0.016666666666667 $38.00 Dec 8, 9:09 AM

Details