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WO-01313567 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Pediatric Center for Heart Disease — 155 Polifly Rd Ste 106, Hackensack NJ, 07601

Nov 6, 2025 → Feb 19, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Mar 30, 2026
✓ SLA Met (26 biz days early)
Active: 63 biz days
Paused: 6 biz days
🕐 Clock stopped: Completed (Feb 20, 2026)
▶ Clock Running
Status: Created
Nov 6 → Nov 12, 2025
3 business days (counted)
Running total: 3 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Nov 12 → Nov 20, 2025
6 business days (not counted)
▶ Clock Running
Status: Assigned
Nov 20 → Nov 20, 2025
0 business days (counted)
Running total: 3 of ? biz days used
60d
▶ Clock Running
Status: Scheduled
Nov 20 → Feb 20, 2026
60 business days (counted)
Running total: 63 of ? biz days used
Created: Nov 6, 2025 Completed: Feb 20, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Nov 6 → Nov 12 Created ▶ Running 3 3
Nov 12 → Nov 20 Ready for Release ⏸ Paused 6 —
Nov 20 → Nov 20 Assigned ▶ Running 0 3
Nov 20 → Feb 20 Scheduled ▶ Running 60 63
Dispatch 3.3d
Holding 6.5d (excluded)
Coordinators 60.0d
Billing 1.4d
✓ SLA Met
Dispatch
3.3 days
Over SLA
Holding (excluded from total)
6.5 days
Coordinators
60.0 days
Over SLA
Billing
1.4 days
Over SLA
Created: Nov 6, 2025 Due: Mar 30, 2026 Completed: Feb 20, 2026 (38 days early)
📅
68.3 days Total Age
⏱️
60.0d in Scheduled Longest Stage
🔄
7 transitions Status Changes
⚠️
64.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00541841
URGENT Philips WO Request
Closed
Preventative Maintenance Visit
Priority
High
Origin
Email
Reason
New Case
Contact
N/A
Owner
Kimberly Hardison
Created
Nov 6, 2025
Work Orders from this Case (1)
WO-01313567 (current) Invoiced
Preventive Maintenance • Jason Yenser
Created: Nov 6, 2025 • Closed: Feb 19, 2026
Completed with significant delays
Invoiced • 118 days old
🚨
Primary Delay 60.0 days stuck in "Scheduled"
⏱️
Total Delay 64.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
3.3d / 0.5d SLA
Ready for Release
6.5d
Assigned
0.0d / 0.5d SLA
Scheduled
60.0d / 2.0d SLA
Closed
4.0d / 1.0d SLA
07e-Partial Project
2.0d
Ready to Bill
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

11/20/2025 Cever received email from denise.crosta@hmhn.org confirming FSE onsite for Feb 26th at 10 a.m.

11/12/2025 Cever sent first attempt email to Crosta, Denise <denise.crosta@hmhn.org> with date options

🔧 Work Performed
Performed Annual PM as per Service Manual Instructions. All required PA results pass.
🔍 Technician Findings
Performed Annual PM as per Service Manual Instructions. All required PA results pass.
⚠️ Problem Description
EPIQ CVx Ultrasound System Installed Product 89987285 - US221B0357
📞 Call Description
BG Required PM

Timeline

📞
Case Linked Nov 6, 3:20 PM
Case Number: 00541841
Subject: URGENT Philips WO Request
Status: Closed
📋
Work Order Created Nov 6, 4:36 PM
Work Order: WO-01313567
Type: Preventive Maintenance
Priority: PC
⏳ 3.9 business days
✅
Status: Ready for Release by Mandy Newman Nov 12, 2:57 PM
From: Entered
To: Ready for Release
Duration in Previous: 5d 22h
⚠️ 7.0 business days
👷
▶
4 Technician Assigned Nov 20, 7:58 AM
Technician Assigned → Status: Assigned → Status: Scheduled → Dispatch Scheduled
👷
Status: Assigned by Cristina Everetts
From: Ready for Release
To: Assigned
Duration in Previous: 7d 17h
🗓️
Status: Scheduled by Cristina Everetts
From: Assigned
To: Scheduled
Duration in Previous: 2m
📅
Dispatch Scheduled by Cristina Everetts
Scheduled For: 2026-02-19T15:00:00.000+0000
🚨 60.0 business days
⏱️
5x Labor Added Feb 19, 3:54 PM
Type: Labor, Travel
Status: Open
Qty: 2.5, 1.5, 102, 103
✔️
Status: Completed by Jason Yenser Feb 19, 7:02 PM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 91d 11h, 0m
⏳ 4.6 business days
⏱️
▶
2 Labor Added Feb 25, 8:42 AM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 5d 13h
⏳ 2.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Feb 26, 3:24 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 1d 6h
💰
Status: Invoiced by Josh Longway Feb 27, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 12h 36m

Bottlenecks

Entered
Duration: 3.3 business days (threshold: 4.0 business hours)
Exceeded by 2.8 business days
Scheduled
Duration: 60.0 business days (threshold: 2.0 business days)
Exceeded by 58.0 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.6 business hours

🔗 Related Artifacts

📞
Case 00541841
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Jason Yenser
Scheduled
Feb 19, 10:00 AM
Created
Nov 6, 4:36 PM
Invoice #
N/A

Work Details (6)

Name Type Status Qty Amount Date
WL-03112386 Labor Open 2.5 $0.00 Feb 19, 3:54 PM
WL-03112387 Labor Open 1.5 $275.00 Feb 19, 3:54 PM
WL-03112388 Labor Open 2.5 $0.00 Feb 19, 3:54 PM
WL-03112389 Travel Open 102 $0.00 Feb 19, 3:54 PM
WL-03112390 Travel Open 103 $0.00 Feb 19, 3:54 PM
WL-03119068 Labor Open 0.016666666666667 $38.00 Feb 25, 8:42 AM

Details