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WO-01313569 ↗ ServiceMax

HIGI LLC • Repair • P4

📍 Publix 1303 — 610 North Eglin Parkway, Fort Walton Beach FL, 32547

Nov 6, 2025 → Nov 11, 2025

✅ Completed
P4
SLA Clock
4 business days from creation · Target: Nov 13, 2025
✓ SLA Met (2 biz days early)
Active: 1 biz days
Paused: 1 biz days
Budget: 4 biz days
🕐 Clock stopped: Completed (Nov 11, 2025)
SLA Target
▶ Clock Running
Status: Created
Nov 6 → Nov 6, 2025
0 business days (counted)
Running total: 0 of 4 biz days used
▶ Clock Running
Status: L2 Screening
Nov 6 → Nov 6, 2025
0 business days (counted)
Running total: 0 of 4 biz days used
⏸1d
⏸ Clock Paused
Status: Awaiting Parts
Nov 6 → Nov 7, 2025
1 business day (not counted)
▶ Clock Running
Status: Ready for Scheduling
Nov 7 → Nov 7, 2025
0 business days (counted)
Running total: 0 of 4 biz days used
▶ Clock Running
Status: Assigned
Nov 7 → Nov 7, 2025
0 business days (counted)
Running total: 0 of 4 biz days used
1d
▶ Clock Running
Status: Scheduled
Nov 7 → Nov 11, 2025
1 business day (counted)
Running total: 1 of 4 biz days used
▶ Clock Running
Status: Tech On Site
Nov 11 → Nov 11, 2025
0 business days (counted)
Running total: 1 of 4 biz days used
Created: Nov 6, 2025 Completed: Nov 11, 2025
Business Days Used 1 / 4
0 4d budget
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Nov 6 → Nov 6 Created ▶ Running 0 0 / 4
Nov 6 → Nov 6 L2 Screening ▶ Running 0 0 / 4
Nov 6 → Nov 7 Awaiting Parts ⏸ Paused 1 —
Nov 7 → Nov 7 Ready for Scheduling ▶ Running 0 0 / 4
Nov 7 → Nov 7 Assigned ▶ Running 0 0 / 4
Nov 7 → Nov 11 Scheduled ▶ Running 1 1 / 4
Nov 11 → Nov 11 Tech On Site ▶ Running 0 1 / 4
Dispatch 0.1d
Material Management 1.2d
Coordinators 2.1d
Billing 0.1d
✓ SLA Met
Dispatch
0.1 days
Material Management
1.2 days
Coordinators
2.1 days
Billing
0.1 days
Created: Nov 6, 2025 Due: Nov 12, 2025 Completed: Nov 11, 2025 (1 days early)
📅
2.3 days Total Age
⏱️
2.0d in Scheduled Longest Stage
🔄
9 transitions Status Changes
✅
On time Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
8 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00541872
Closed
Follow-up to WO-01312359 Tech Craig Walker CSA-2014071945 Tech notes Only sent one leveling foot. Need three more to secure Kiosk in place. L2 notes none Use this password to access the kiosk: !4JG4Q@L If swapping out a PC, you would use: miker0me0g0lfech0 There is a mandatory 4 business day timeline in which to complete this work. If you have questions or require technical support during the service, call 931-284-4999 and follow the prompts to reach the EMSAR Level II Support team for assistance (Support Hours are Monday-Friday from 8:00 AM EST until 8:00 PM EST). Provide the team member with the Work Order number, location, and problem description. At the completion of the service contact the EMSAR Level II Support team so that they can remotely verify that the kiosk is online and operational. **ALL NON-EMSAR TECHNICIANS: You must check in from the location as soon as you arrive onsite and before you begin working on the kiosk. Call 931-284-4999 and follow the prompts. If there are any questions about the service expectations, use this opportunity to ask the Level II Support team.**
Priority
High
Origin
Created From WO
Reason
New Case
Contact
N/A
Owner
Jessica Sells
Created
Nov 6, 2025
Work Orders from this Case (1)
WO-01313569 (current) Invoiced
Repair • Craig Walker
Created: Nov 6, 2025 • Closed: Nov 11, 2025
Completed on schedule
Invoiced • 118 days old
🚨
Primary Delay 2.0 days stuck in "Scheduled"

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
L2 Screening
0.1d / 1.0d SLA
Awaiting Parts
1.2d / 3.0d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Scheduled
2.0d / 2.0d SLA
Tech On Site
0.0d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Installed 3 levelers.
🔍 Technician Findings
Missing levelers
⚠️ Problem Description
Tech will be shipped (x3) Leveler Kiosk Feet. Use this password to access the kiosk: !4JG4Q@L If swapping out a PC, you would use: miker0me0g0lfech0 There is a mandatory 4 business day timeline in which to complete this work. If you have questions or require technical support during the service, call 931-284-4999 and follow the prompts to reach the EMSAR Level II Support team for assistance (Support Hours are Monday-Friday from 8:00 AM EST until 8:00 PM EST). Provide the team member with the Work Order number, location, and problem description. At the completion of the service contact the EMSAR Level II Support team so that they can remotely verify that the kiosk is online and operational. **ALL NON-EMSAR TECHNICIANS: You must check in from the location as soon as you arrive onsite and before you begin working on the kiosk. Call 931-284-4999 and follow the prompts. If there are any questions about the service expectations, use this opportunity to ask the Level II Support team.**
📄 Description
Higi Green Kiosk with a Wifi Installed and Storm Key pad

Timeline

📞
▶
3 Case Linked Nov 6, 4:35 PM
Case Linked → Work Order Created → Status: L2 Screening
📋
Work Order Created
Work Order: WO-01313569
Type: Repair
Priority: P4
🔍
Status: L2 Screening by Jessica Sells
From: Entered
To: L2 Screening
Duration in Previous: 1m
📦
▶
2 Parts Requested Nov 6, 5:06 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Emmanuel Morales
From: L2 Screening
To: Awaiting Parts
Duration in Previous: 26m
📅
Status: Ready for Scheduling by Robert Cox Nov 7, 10:27 AM
From: Awaiting Parts
To: Ready for Scheduling
Duration in Previous: 17h 20m
👷
▶
3 Technician Assigned Nov 7, 10:51 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling, Assigned
To: Assigned, Scheduled
Duration in Previous: 24m, 0m
📅
Dispatch Scheduled by Abby Jinerson
Scheduled For: 2025-11-11T19:00:00.000+0000, 2025-11-11T18:00:00.000+0000, 2025-11-11T18:30:00.000+0000, 2025-11-11T17:30:00.000+0000
🔩
3x Parts Added Nov 7, 12:02 PM
Type: Parts, Expenses
Status: Open
Qty: 3, 1
⏳ 2.0 business days
🔧
▶
2 Status: Tech On Site Nov 11, 2:49 PM
Status: Tech On Site → 2x Labor Added
⏱️
2x Labor Added
Type: Labor, Travel
Status: Open
Qty: 0.25, 3
⏱️
▶
2 Labor Added Nov 11, 3:15 PM
Labor Added → Status: Completed
✔️
Status: Completed by Craig Walker
From: Tech On Site
To: Completed
Duration in Previous: 30m
🚗
▶
2 2x Travel Added Nov 11, 4:48 PM
2x Travel Added → Status: Closed
🏁
Status: Closed by Craig Walker
From: Completed
To: Closed
Duration in Previous: 1h 30m
📄
Status: Ready to Bill by Timothy Amburgey Nov 12, 9:27 AM
From: Closed
To: Ready to Bill
Duration in Previous: 16h 37m
📨
Status: Invoice Pending by Timothy Amburgey Nov 12, 10:12 AM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 45m, 0m
⏳ 3.0 business days
🧾
Invoice Created Nov 15, 9:59 AM
Invoice Number: SM-246273

Bottlenecks

✅ No bottlenecks detected

🔗 Related Artifacts

📞
Case 00541872
Closed
📦
Parts Order 00084936
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P4
Type
Repair
Branch
N/A
Technician
Craig Walker
Scheduled
Nov 11, 12:30 PM
Created
Nov 6, 4:39 PM
Invoice #
SM-246273

Work Details (8)

Name Type Status Qty Amount Date
WL-02999799 Parts Open 3 $0.00 Nov 7, 12:02 PM
WL-02999800 Parts Open 1 $0.00 Nov 7, 12:02 PM
WL-02999801 Expenses Open 1 $0.00 Nov 7, 12:02 PM
WL-03003492 Labor Open 0.25 $0.00 Nov 11, 2:50 PM
WL-03003493 Travel Open 3 $0.00 Nov 11, 2:50 PM
WL-03003537 Labor Open 0.75 $0.00 Nov 11, 3:15 PM
WL-03003692 Travel Open 24 $0.00 Nov 11, 4:48 PM
WL-03003693 Labor Open 1 $0.00 Nov 11, 4:48 PM

Details