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WO-01313611 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 Med One Group - Raleigh — 3811 Tarheel Drive Suite 109, Raleigh NC, 27609

Nov 7, 2025 → Dec 8, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2026
✓ SLA Met (265 biz days early)
Active: 18 biz days
🕐 Clock stopped: Completed (Dec 8, 2025)
▶ Clock Running
Status: Created
Nov 7 → Nov 7, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Nov 7 → Nov 7, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Nov 7 → Nov 7, 2025
0 business days (counted)
Running total: 0 of ? biz days used
18d
▶ Clock Running
Status: Scheduled
Nov 7 → Dec 8, 2025
18 business days (counted)
Running total: 18 of ? biz days used
Created: Nov 7, 2025 Completed: Dec 8, 2025
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Nov 7 → Nov 7 Created ▶ Running 0 0
Nov 7 → Nov 7 Ready for Scheduling ▶ Running 0 0
Nov 7 → Nov 7 Assigned ▶ Running 0 0
Nov 7 → Dec 8 Scheduled ▶ Running 18 18
Dispatch 0.0d
Coordinators 19.3d
Field Work 0.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
19.3 days
Over SLA
Field Work
0.0 days
Created: Nov 7, 2025 Due: Dec 31, 2026 Completed: Dec 8, 2025 (388 days early)
📅
19.0 days Total Age
⏱️
18.7d in Scheduled Longest Stage
🔄
5 transitions Status Changes
⚠️
16.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00541984
URGENT Philips WO Request
Closed
Priority
High
Origin
Email
Reason
New Case
Contact
EMSAR EMSAR
Owner
John Rolston
Created
Nov 7, 2025
Work Orders from this Case (1)
WO-01313611 (current) Invoiced
FCO • Fady Messak
Created: Nov 7, 2025 • Closed: Dec 8, 2025
Completed with significant delays
Invoiced • 117 days old
🚨
Primary Delay 18.7 days stuck in "Scheduled"
⏱️
Total Delay 16.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.5d / 1.0d SLA
Scheduled
18.7d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
0.7d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
no worked performed. closing WO
⚠️ Problem Description
Trilogy EV300 Ventilator - Machine Flow Sensor Inaccurate Flow Measurements and/or Delivery
📄 Description
Philips Trilogy EV300 Hospital Ventilator (DS2200X11B / 989805661881)
📞 Call Description
FCO86600081

Timeline

📞
Case Linked Nov 7, 7:36 AM
Case Number: 00541984
Subject: URGENT Philips WO Request
Status: Closed
📋
▶
2 Work Order Created Nov 7, 8:48 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by John Rolston
From: Entered
To: Ready for Scheduling
Duration in Previous: 2m
👷
▶
3 Technician Assigned Nov 7, 1:04 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Mandy Newman
From: Ready for Scheduling, Assigned
To: Assigned, Scheduled
Duration in Previous: 4h 12m, 0m
📅
Dispatch Scheduled by Mandy Newman
Scheduled For: 2025-11-07T13:00:00.000+0000
⚠️ 5.2 business days
📅
Dispatch Scheduled by Fady Messak Nov 17, 1:59 AM
Scheduled For: 2025-11-28T13:00:00.000+0000
⚠️ 7.8 business days
📅
Dispatch Scheduled by Fady Messak Nov 26, 6:20 AM
Scheduled For: 2025-11-26T11:20:00.000+0000
⏳ 1.0 business days
📅
Dispatch Scheduled by Fady Messak Nov 27, 8:07 AM
Scheduled For: 2025-11-29T11:20:00.000+0000
⏳ 1.0 business days
📅
Dispatch Scheduled by Fady Messak Dec 1, 6:17 PM
Scheduled For: 2025-12-19T11:20:00.000+0000
⚠️ 5.7 business days
📅
▶
4 Dispatch Scheduled Dec 8, 9:10 AM
Dispatch Scheduled → Status: Completed → Labor Added → Status: Closed
✔️
Status: Completed by Fady Messak
From: Scheduled
To: Completed
Duration in Previous: 30d 20h
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.083333333333333
🏁
Status: Closed by Fady Messak
From: Completed
To: Closed
Duration in Previous: 1m
📄
Status: Ready to Bill by Timothy Amburgey Dec 8, 2:35 PM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 5h 23m, 0m
⚠️ 6.0 business days
🧾
Invoice Created Dec 15, 7:36 PM
Invoice Number: SM-248483

Bottlenecks

Scheduled
Duration: 18.7 business days (threshold: 2.0 business days)
Exceeded by 16.7 business days

🔗 Related Artifacts

📞
Case 00541984
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Fady Messak
Scheduled
Dec 8, 9:10 AM
Created
Nov 7, 8:48 AM
Invoice #
SM-248483

Work Details (1)

Name Type Status Qty Amount Date
WL-03029892 Labor Open 0.083333333333333 $0.00 Dec 8, 9:12 AM

Details