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WO-01313613 ↗ ServiceMax

MIDMARK • Preventive Maintenance • P4

📍 Hill Country Veterinary Clinic — 2257 S State Highway 16, Fredericksburg TX, 78624

Nov 7, 2025 → Nov 17, 2025

✅ Completed
P4
SLA Clock
4 business days from creation · Target: Nov 14, 2025
✗ SLA Missed (1 biz days late)
Active: 5 biz days
Paused: 1 biz days
Budget: 4 biz days
🕐 Clock stopped: Completed (Nov 18, 2025)
SLA Target
▶ Clock Running
Status: Created
Nov 7 → Nov 7, 2025
0 business days (counted)
Running total: 0 of 4 biz days used
▶ Clock Running
Status: Ready for Scheduling
Nov 7 → Nov 7, 2025
0 business days (counted)
Running total: 0 of 4 biz days used
▶ Clock Running
Status: Assigned
Nov 7 → Nov 7, 2025
0 business days (counted)
Running total: 0 of 4 biz days used
⏸1d
⏸ Clock Paused
Status: Awaiting Parts - Customer
Nov 7 → Nov 11, 2025
1 business day (not counted)
▶ Clock Running
Status: Ready for Scheduling
Nov 11 → Nov 11, 2025
0 business days (counted)
Running total: 0 of 4 biz days used
▶ Clock Running
Status: Assigned
Nov 11 → Nov 11, 2025
0 business days (counted)
Running total: 0 of 4 biz days used
5d
▶ Clock Running
Status: Scheduled
Nov 11 → Nov 18, 2025
5 business days (counted)
Running total: 5 of 4 biz days used
Created: Nov 7, 2025 Completed: Nov 18, 2025
Business Days Used 5 / 4
0 4d budget +1d over
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Nov 7 → Nov 7 Created ▶ Running 0 0 / 4
Nov 7 → Nov 7 Ready for Scheduling ▶ Running 0 0 / 4
Nov 7 → Nov 7 Assigned ▶ Running 0 0 / 4
Nov 7 → Nov 11 Awaiting Parts - Customer ⏸ Paused 1 —
Nov 11 → Nov 11 Ready for Scheduling ▶ Running 0 0 / 4
Nov 11 → Nov 11 Assigned ▶ Running 0 0 / 4
Nov 11 → Nov 18 Scheduled ▶ Running 5 5 / 4
Dispatch 0.0d
Material Management 2.0d
Coordinators 4.6d
Field Work 0.0d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Material Management
2.0 days
Coordinators
4.6 days
Over SLA
Field Work
0.0 days
Billing
0.0 days
Created: Nov 7, 2025 Due: Nov 20, 2025 Completed: Nov 18, 2025 (2 days early)
📅
6.6 days Total Age
⏱️
4.6d in Scheduled Longest Stage
🔄
9 transitions Status Changes
⚠️
3.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00541742
Midmark Service Request Dispatch Authorization - WO-00124588
Closed
Zone 2 PM NWD- same day as SR 1488310 Special billing ADDITIONAL NOTES This dispatch needs to be completed on the same day as SR 1488310. PM Service Requirements: Tech to follow the checklist that is sent in the PM Kit. Tech needs to show up on site with the proper supplies. Tech needs to submit to Midmark completed/signed checklist. Tech should also leave a copy of completed checklist with Customer. For assistance, troubleshooting, or parts identification, contact Veterinary Tech Service at 844-856-1232, option 4. Thank you! Ship Exchanged Open 737268 002-10721-00 1.00000
Priority
Standard
Origin
Email
Reason
New Case
Contact
Elizabeth Weston
Owner
Sherry Reich
Created
Nov 6, 2025
Work Orders from this Case (1)
WO-01313613 (current) Invoiced
Preventive Maintenance • Chane Lacy
Created: Nov 7, 2025 • Closed: Nov 17, 2025
Completed with minor delays
Invoiced • 117 days old
🚨
Primary Delay 4.6 days stuck in "Scheduled"
⏱️
Total Delay 3.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Awaiting Parts - Customer
2.0d
Assigned
0.0d / 0.5d SLA
Scheduled
4.6d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
2.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

11/11 KKelch called Elizabeth to schedule for 11/17 between 10 and 12 pm. Customer confirmed. Call logged on WO-01313613

11/11/2025 JRolston - Per UPS, ETA on wb 1ZE444250371126533 is Friday, 11/14. Updated work order accordingly.


11/7/25 SReich - Office was closed and the recording asked that you not leave a message. Sending an email. 

🔧 Work Performed
11/17 CLacy- PM Service completed to manufacture specs. Functional testing passed. This unit is ready to return to service in proper working condition
🔍 Technician Findings
Unit is due for a PM Service
⚠️ Problem Description
Zone 2 PM NWD- same day as SR 1488310 Special billing ADDITIONAL NOTES This dispatch needs to be completed on the same day as SR 1488310. PM Service Requirements: Tech to follow the checklist that is sent in the PM Kit. Tech needs to show up on site with the proper supplies. Tech needs to submit to Midmark completed/signed checklist. Tech should also leave a copy of completed checklist with Customer. For assistance, troubleshooting, or parts identification, contact Veterinary Tech Service at 844-856-1232, option 4. Thank you! Ship Exchanged Open 737268 002-10721-00 1.00000
📄 Description
Midmark VetPro 1000 (Series) Mobile Delivery System (8000-001, 8000-002, 8000-003, 8000-004, 8000-005, 8000-006,8000-006S, 8000-007, 8000-007S, 8000-008, 8000-008S)

Timeline

📞
Case Linked Nov 6, 1:16 PM
Case Number: 00541742
Subject: Midmark Service Request Dispatch Authorization - WO-00124588
Status: Closed
📋
▶
2 Work Order Created Nov 7, 8:52 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 3m
👷
▶
2 Technician Assigned Nov 7, 9:00 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Scheduling, Assigned
To: Assigned, Awaiting Parts - Customer
Duration in Previous: 3m, 0m
⏳ 2.0 business days
📅
Status: Ready for Scheduling by John Rolston Nov 11, 11:04 AM
From: Awaiting Parts - Customer
To: Ready for Scheduling
Duration in Previous: 4d 2h
👷
▶
4 Technician Assigned Nov 11, 11:20 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled → Status: Scheduled
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Scheduling
To: Assigned
Duration in Previous: 16m
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2025-11-17T16:00:00.000+0000
🗓️
Status: Scheduled by Kaitlyn Kelch
From: Assigned
To: Scheduled
Duration in Previous: 1m
⏳ 4.0 business days
⏱️
3x Labor Added Nov 17, 11:26 PM
Type: Labor, Travel
Status: Open
Qty: 4.5, 1.5, 242
✔️
▶
2 Status: Completed Nov 17, 11:35 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Chane Lacy
From: Completed
To: Closed
Duration in Previous: 1m
⏳ 2.0 business days
📄
▶
2 Status: Ready to Bill Nov 19, 12:41 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Nancy Suarez
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⏳ 3.0 business days
🧾
Invoice Created Nov 23, 8:34 PM
Invoice Number: SM-246970

Bottlenecks

Scheduled
Duration: 4.6 business days (threshold: 2.0 business days)
Exceeded by 2.6 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

📞
Case 00541742
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P4
Type
Preventive Maintenance
Branch
N/A
Technician
Chane Lacy
Scheduled
Nov 17, 11:00 AM
Created
Nov 7, 8:52 AM
Invoice #
SM-246970

Work Details (3)

Name Type Status Qty Amount Date
WL-03010742 Labor Open 4.5 $0.00 Nov 17, 11:26 PM
WL-03010743 Labor Open 1.5 $240.00 Nov 17, 11:26 PM
WL-03010744 Travel Open 242 $110.00 Nov 17, 11:26 PM

Details