Detailed work order timeline, KPIs, and analysis
Sono Bello • Virtual Tech - Field Repair • P3
📍 VA-Washington DC — 8405 Greensboro Dr Suite 100, Mclean VA, 22102
Nov 7, 2025 → Jan 15, 2026
| Period | Status | Clock | Biz Days | Running Total |
|---|---|---|---|---|
| Nov 7 → Nov 7 | Created | ▶ Running | 0 | 0 / 3 |
| Nov 7 → Dec 15 | Awaiting Parts | ⏸ Paused | 23 | — |
| Dec 15 → Dec 16 | Reschedule | ▶ Running | 1 | 1 / 3 |
| Dec 16 → Dec 17 | Assigned | ▶ Running | 1 | 2 / 3 |
| Dec 17 → Dec 17 | Scheduled | ▶ Running | 0 | 2 / 3 |
| Dec 17 → Dec 18 | Reschedule | ▶ Running | 1 | 3 / 3 |
| Dec 18 → Jan 13 | Awaiting Parts | ⏸ Paused | 16 | — |
| Jan 13 → Jan 14 | Reschedule | ▶ Running | 1 | 4 / 3 |
| Jan 14 → Jan 15 | Scheduled | ▶ Running | 1 | 5 / 3 |
| Jan 15 → Jan 16 | Tech On Site | ▶ Running | 1 | 6 / 3 |
1/14 MOwens Called to speak to Mellanie but she was not in the office today. Annalise is checking if 1/15 will work for the return visit. She replied back that tomorrow 1/15 works for the visit.
1/14 MOwens Sent email to Mellanie asking when we can schedule or do they need a Monday service visit.
1/13/2026 Sramen - updated due date and cleared delay code.
12/30/2025jsells
Ship To Name: Sono Bello Ship To Address: 8405 Greensboro Drive Suite 100 Ship To City/State: Tysons, VA 22102 Waybill (Tracking #): 1ZE444250370426309 Carrier: UPS-Parcel-Ground The following items have shipped from Midmark Corporation on: 30-DEC-2025 LINE NO: 1.1 QTY: 1 ITEM: CHRG-FRT SERIAL #: DESCRIPTION: FREIGHT LINE NO: 2.1 QTY: 1 ITEM: 002-1992-00 SERIAL #: DESCRIPTION: KIT, 115V M9/M11 PCB12/18/25 RBerry- Received email from Mellanie Iballa stating: 8405 Greensboro Dr. Suite 100
Mclean, VA 22102
Chattered @Matthew Bateman Mellanie emailed back stating their address is: 8405 Greensboro Dr. Suite 100
Mclean, VA 22102
@Dylan Nakoff can you please update the address for this location to show the Ste #? Thank you!
12/18/25 RBerry- Emailed Mellanie to confirm address. Parts will need to be reshipped. Let MBateman know once address is confirmed.
12/18/25 RBerry- Received teams message from MBateman stating: Theres an issue with WO-1313616. The part was returned and the customer does not have it. I dont think it ever made it to the customer after looking at the tracking information. The shipping notes from Amy on 12/11 says the shipping address is incomplete. We need to verify the customers address and the part will need to be re-shipped.
12/18/25 RBerry- Emailed Mellanie Iballa to schedule for 12/19/25 with arrival time between 10AM-12PM. Waiting for confirmation. See logged email.
12/16/25 RBerry- Found that time zone was incorrect when time was originally offered. Sent email to Mellanie to schedule for 12/17/25 with arrival time between 2:30-4:30PM or an earlier time on 12/18/25. Waiting on response. See logged email.
12/16/25 RBerry- Received confirmation from Mellanie Iballa to scheduled for 12/17/25 with arrival time between 11:30AM-1:30PM. Resent questions regarding parts location and contact information. See logged email.
12/16/25 RBerry- Emailed Mellanie Iballa to schedule for 12/17/25. Arrival time between 11:30AM-1:30PM. Waiting for confirmation. See logged email.
12/16/25 RBerry- Called Mellanie Iballa to schedule. Phone rang 1x then silence.
12/12/25 SReich
UPS Exception Notification, Tracking Number 1ZE444250371674736
Your shipment
1ZE444250371674736
Estimated delivery
Monday, December 15 by 9:00 P.M.
12/11/2025jsells
UPS Exception Notification, Tracking Number 1ZE444250371674736
The status of your package has changed.
Exception Reason: The suite number is either missing or incorrect. This may delay delivery. We're attempting to update the address.
12/09/2025 SRobinson- Order No: 742821
Customer PO No: PO015462
Customer: EMSAR Inc
Ship To Name: VA Washington DC
Ship To Address: 8405 Greensboro Dr
Ship To City/State: Mclean, VA 22102
Waybill (Tracking #): 1ZE444250371674736
Carrier: UPS-Parcel-Ground
The following items have shipped from Midmark Corporation on: 09-DEC-2025
LINE NO: 1.1 QTY: 1 ITEM: CHRG-FRT SERIAL #: DESCRIPTION: FREIGHT
LINE NO: 2.1 QTY: 1 ITEM: 002-1992-00 SERIAL #: DESCRIPTION: KIT, 115V M9/M11 PCB
11/7 WA Chattered tech to verify the series of autoclave
| Name | Type | Status | Qty | Amount | Date |
|---|---|---|---|---|---|
| WL-03038354 | Expenses | Open | 1 | $18.63 | Dec 15, 5:27 PM |
| WL-03042858 | Labor | Open | 0.63333333333333 | $89.25 | Dec 18, 11:13 PM |
| WL-03042882 | Labor | Open | 0.85 | $119.00 | Dec 18, 11:20 PM |
| WL-03042887 | Travel | Open | 25 | - | Dec 18, 11:26 PM |
| WL-03042888 | Expenses | Open | 1 | $0.00 | Dec 18, 11:26 PM |
| WL-03062971 | Parts | Open | 1 | $1,451.25 | Jan 13, 10:44 AM |
| WL-03062972 | Expenses | Open | 1 | $0.00 | Jan 13, 10:44 AM |
| WL-03067291 | Labor | Open | 2.3333333333333 | $297.50 | Jan 15, 9:07 PM |
| WL-03067292 | Labor | Open | 1 | $119.00 | Jan 15, 9:07 PM |
| WL-03067293 | Travel | Open | 104 | - | Jan 15, 9:07 PM |
| WL-03067294 | Travel | Open | 133 | - | Jan 15, 9:07 PM |
| WL-03067295 | Expenses | Open | 1 | $0.00 | Jan 15, 9:07 PM |
| WL-03067296 | Expenses | Open | 1 | $0.00 | Jan 15, 9:07 PM |
| WL-03067335 | Labor | Open | 3.1666666666667 | $0.00 | Jan 15, 9:28 PM |