2/18 MOwens Called and spoke to Joanna Jones. I offered the first available for the tech on 2/24 but she asked to schedule the visit for 2/25 around 11am instead. Confirmed the tech will return on 2/25.
1/16/26 AJinerson - Called POC Joanna to let her know that we are currently waiting on parts ETA and will follow up to schedule tech visit once we have ETA.
Transferred Joanna back to Dispatch, as they have another service request they would like to put in for a PM service.
1/16/26 AJinerson - WO released into RFS on 1/16 due to parts order. WO quoted for SC tech Rozier Cole - Confirmed w/ ASC MO to assign to Rozier Cole per prob. description.
FOUND UNIT NEEDING REPAIR - MISSING PARTS - DAMAGED CONTROL BUTTON
⚠️Problem Description
Q-00030937
Follow up to WO-01308773
Technician Rozier Cole
Component 6500 Power-PRO XT 101139638
Follow-Up Notes
parts need for repair -
Please quote customer for 1 hr. labor,
2 screws, 0004-596-000
1 button assembly, 650600010016
1 removable O2 holder,
6080-140-000
1 caster mount cover,
6500-001-177 https://www.ebiotrack.com/workorder.php?wo=69552
📄Description
Stryker 6500 Power-PRO XT Power Cot
📋
Outbound to +14782491086
Completed Feb 18, 2026
Called and spoke to Joanna Jones. I offered the first available for the tech on 2/24 but she asked to schedule the visit for 2/25 around 11am instead. Confirmed the tech will return on 2/25.
📋
Outbound to +14782491086
Completed Jan 16, 2026
1/16/26 AJinerson - Called POC Joanna to let her know that we are currently waiting on parts ETA and will follow up to schedule tech visit once we have ETA.
Transferred Joanna back to Dispatch, as they have another service request they would like to put in for a PM service.
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Jan 16, 2026
To: joanna.jones@rrtnemt.org
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01313617Location: Ray Ray's Transportation NEMT, LLCAddress: 4873 Jesse Aycock Circle Garfield, GA 30425Device: 6500 Power-PRO XT 101139638Problem Description: Q-00030937
Follow up to
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Jan 9, 2026
To: joanna.jones@rrtnemt.org
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01313617Location: Ray Ray's Transportation NEMT, LLCAddress: 4873 Jesse Aycock Circle Garfield, GA 30425Device: 6500 Power-PRO XT 101139638Problem Description: Q-00030937
Follow up to
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Jan 2, 2026
To: joanna.jones@rrtnemt.org
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01313617Location: Ray Ray's Transportation NEMT, LLCAddress: 4873 Jesse Aycock Circle Garfield, GA 30425Device: 6500 Power-PRO XT 101139638Problem Description: Q-00030937
Follow up to
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Dec 26, 2025
To: joanna.jones@rrtnemt.org
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01313617Location: Ray Ray's Transportation NEMT, LLCAddress: 4873 Jesse Aycock Circle Garfield, GA 30425Device: 6500 Power-PRO XT 101139638Problem Description: Q-00030937
Follow up to
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Dec 19, 2025
To: joanna.jones@rrtnemt.org
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01313617Location: Ray Ray's Transportation NEMT, LLCAddress: 4873 Jesse Aycock Circle Garfield, GA 30425Device: 6500 Power-PRO XT 101139638Problem Description: Q-00030937
Follow up to
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Dec 12, 2025
To: joanna.jones@rrtnemt.org
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01313617Location: Ray Ray's Transportation NEMT, LLCAddress: 4873 Jesse Aycock Circle Garfield, GA 30425Device: 6500 Power-PRO XT 101139638Problem Description: Q-00030937
Follow up to
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Dec 5, 2025
To: joanna.jones@rrtnemt.org
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01313617Location: Ray Ray's Transportation NEMT, LLCAddress: 4873 Jesse Aycock Circle Garfield, GA 30425Device: 6500 Power-PRO XT 101139638Problem Description: Q-00030937
Follow up to
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Nov 28, 2025
To: joanna.jones@rrtnemt.org
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01313617Location: Ray Ray's Transportation NEMT, LLCAddress: 4873 Jesse Aycock Circle Garfield, GA 30425Device: 6500 Power-PRO XT 101139638Problem Description: Q-00030937
Follow up to
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Nov 21, 2025
To: joanna.jones@rrtnemt.org
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01313617Location: Ray Ray's Transportation NEMT, LLCAddress: 4873 Jesse Aycock Circle Garfield, GA 30425Device: 6500 Power-PRO XT 101139638Problem Description: Q-00030937
Follow up to
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Nov 14, 2025
To: joanna.jones@rrtnemt.org
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01313617Location: Ray Ray's Transportation NEMT, LLCAddress: 4873 Jesse Aycock Circle Garfield, GA 30425Device: 6500 Power-PRO XT 101139638Problem Description: Q-00030937
Follow up to
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Nov 7, 2025
To: joanna.jones@rrtnemt.org
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01313617Location: Ray Ray's Transportation NEMT, LLCAddress: 4873 Jesse Aycock Circle Garfield, GA 30425Device: 6500 Power-PRO XT 101139638Problem Description: Q-00030937
Follow up to
Work Order: WO-01313617
Account: Ray Ray's Transportation NEMT, LLC
Customer Case Number:
Location: Ray Ray's Transportation NEMT, LLC
Address: 4873 Jesse Aycock Circle, Garfield, GA 30425
Manufacturer: Stryker Medical EMS
Model #: 6500 Power-PRO XT
Serial #: 101139638
Contact Name: Joanna Jones
Co
Timeline
📞
Case Linked Nov 3, 3:28 PM
Case Number:00540514
Subject:not in EBT 11/6
Status:Closed
⚠️5.0 business days
📋
▶
2
Work Order Created Nov 7, 9:00 AM
Work Order Created → Status: L2 Screening
🔍
Status: L2 Screening by Jessica Sells
From:Entered
To:L2 Screening
Duration in Previous:0m
📦
▶
2
Parts Requested Nov 7, 9:13 AM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Dave Creditt
From:L2 Screening
To:Awaiting Parts
Duration in Previous:12m
🚨46.0 business days
📅
Status: Ready for Scheduling by Audrey TharpJan 16, 3:14 PM
From:Awaiting Parts
To:Ready for Scheduling
Duration in Previous:70d 6h
👷
▶
2
Technician Assigned Jan 16, 4:35 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From:Ready for Scheduling
To:Assigned
Duration in Previous:1h 20m
⏳0.9 business days
🔩
4x Parts Added Jan 19, 9:31 AM
Type:Parts, Expenses
Status:Open
Qty:2, 1
🚨21.0 business days
📅
▶
2
Dispatch Scheduled Feb 18, 10:58 AM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Melissa Owens
From:Assigned
To:Scheduled
Duration in Previous:32d 18h
⚠️6.0 business days
🔧
Status: Tech On Site by Rozier ColeFeb 25, 2:28 PM
From:Scheduled
To:Tech On Site
Duration in Previous:7d 3h
⏱️
4x Labor Added Feb 25, 10:05 PM
Type:Labor, Travel, Expenses
Status:Open
Qty:3, 145
✔️
Status: Completed by Rozier ColeFeb 25, 10:14 PM
From:Tech On Site, Completed
To:Completed, Closed
Duration in Previous:7h 45m, 0m
⏳3.2 business days
📄
▶
3
Status: Ready to Bill Mar 2, 4:34 PM
Status: Ready to Bill → Invoice Created → Status: Invoiced
🧾
Invoice Created
Invoice Number:SM-255382
💰
Status: Invoiced by Diane Patton
From:Invoice Pending
To:Invoiced
Duration in Previous:1m
Bottlenecks
Awaiting Parts
Duration: 46.0 business days (threshold: 3.0 business days)
Exceeded by 43.0 business days
Assigned
Duration: 21.3 business days (threshold: 4.0 business hours)
Exceeded by 20.8 business days
Scheduled
Duration: 6.0 business days (threshold: 2.0 business days)
Exceeded by 4.0 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)