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← WO Overview

WO-01313622 ↗ ServiceMax

MIDMARK • Cross-Training • PC

📍 Midmark Training - West — 270 Davids Dr, Wilmington OH, 45177

Nov 7, 2025 → Nov 20, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Nov 21, 2025
✓ SLA Met (1 biz days early)
Active: 8 biz days
🕐 Clock stopped: Completed (Nov 20, 2025)
▶ Clock Running
Status: Created
Nov 7 → Nov 7, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Nov 7 → Nov 7, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Nov 7 → Nov 7, 2025
0 business days (counted)
Running total: 0 of ? biz days used
6d
▶ Clock Running
Status: Scheduled
Nov 7 → Nov 18, 2025
6 business days (counted)
Running total: 6 of ? biz days used
▶ Clock Running
Status: Tech On Site
Nov 18 → Nov 18, 2025
0 business days (counted)
Running total: 6 of ? biz days used
▶ Clock Running
Status: Tech Off Site
Nov 18 → Nov 19, 2025
1 business day (counted)
Running total: 7 of ? biz days used
▶ Clock Running
Status: Tech On Site
Nov 19 → Nov 19, 2025
0 business days (counted)
Running total: 7 of ? biz days used
▶ Clock Running
Status: Tech Off Site
Nov 19 → Nov 19, 2025
0 business days (counted)
Running total: 7 of ? biz days used
▶ Clock Running
Status: Scheduled
Nov 19 → Nov 19, 2025
0 business days (counted)
Running total: 7 of ? biz days used
▶ Clock Running
Status: Tech Off Site
Nov 19 → Nov 19, 2025
0 business days (counted)
Running total: 7 of ? biz days used
▶ Clock Running
Status: Scheduled
Nov 19 → Nov 20, 2025
1 business day (counted)
Running total: 8 of ? biz days used
Created: Nov 7, 2025 Completed: Nov 20, 2025
Show SLA Clock Detail (11 periods)
Period Status Clock Biz Days Running Total
Nov 7 → Nov 7 Created ▶ Running 0 0
Nov 7 → Nov 7 Ready for Scheduling ▶ Running 0 0
Nov 7 → Nov 7 Assigned ▶ Running 0 0
Nov 7 → Nov 18 Scheduled ▶ Running 6 6
Nov 18 → Nov 18 Tech On Site ▶ Running 0 6
Nov 18 → Nov 19 Tech Off Site ▶ Running 1 7
Nov 19 → Nov 19 Tech On Site ▶ Running 0 7
Nov 19 → Nov 19 Tech Off Site ▶ Running 0 7
Nov 19 → Nov 19 Scheduled ▶ Running 0 7
Nov 19 → Nov 19 Tech Off Site ▶ Running 0 7
Nov 19 → Nov 20 Scheduled ▶ Running 1 8
Dispatch 0.0d
Coordinators 8.2d
Field Work 3.2d
✓ SLA Met
Dispatch
0.0 days
Coordinators
8.2 days
Over SLA
Field Work
3.2 days
Created: Nov 7, 2025 Due: Nov 21, 2025 Completed: Nov 20, 2025 (1 days early)
📅
9.0 days Total Age
⏱️
6.9d in Scheduled Longest Stage
🔄
11 transitions Status Changes
⚠️
6.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
26 lines Work Details
🚩
4 visits On-Site Trips
👤
Self-Scheduled Scheduling
🚩
4 On-Site Visits
4 on-site visits — why were multiple trips needed?
👤 Self-scheduled by Ronnie Salone — scheduling delays attributed to technician, not coordinators
Visit 1 Nov 17, 2025
Visit 2 Nov 18, 2025
Visit 3 Nov 19, 2025
Visit 4 Nov 20, 2025

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00541755
New Training Request
Closed
Dispatch please issue a training work order for this training scheduled for Nov 17-18 in Wilmington Technician Ronnie Salone
Priority
High
Origin
Email
Reason
New Case
Contact
N/A
Owner
Sherry Reich
Created
Nov 6, 2025
Work Orders from this Case (1)
WO-01313622 (current) Invoiced
Cross-Training • Ronnie Salone
Created: Nov 7, 2025 • Closed: Nov 20, 2025
Completed with minor delays
Invoiced • 117 days old
🚨
Primary Delay 6.9 days stuck in "Scheduled"
⏱️
Total Delay 6.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.3d / 1.0d SLA
Scheduled
7.9d / 2.0d SLA
Tech On Site
1.0d / 1.0d SLA
Tech Off Site
2.0d / 2.0d SLA
Completed
0.1d / 1.0d SLA
Closed
3.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
11/17/25 Traveled to site 11/18/25 Traveled to site Completed Day 1 of Midmark training Elevance chair installation M9 sterilizer installation Traveled from site 11/19/25 Traveled to site Completed Day 2 of Midmark Case work installation (Steri-station) Traveled from site 11/20/25 Traveled from site Closed WO
🔍 Technician Findings
Midmark training needed
⚠️ Problem Description
Dispatch please issue a training work order for this training scheduled for Nov 17-18 in Wilmington Technician Ronnie Salone Mentor Dave Butler

Timeline

📞
Case Linked Nov 6, 1:30 PM
Case Number: 00541755
Subject: New Training Request
Status: Closed
📋
▶
2 Work Order Created Nov 7, 9:18 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
3 Technician Assigned Nov 7, 11:51 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Charles Ramen
From: Ready for Scheduling, Assigned
To: Assigned, Scheduled
Duration in Previous: 2h 31m, 0m
📅
Dispatch Scheduled by Charles Ramen
Scheduled For: 2025-11-17T13:00:00.000+0000
⏳ 2.0 business days
💵
Expenses Added Nov 10, 1:15 PM
Type: Expenses
Status: Open
Qty: 1
📅
▶
2 Dispatch Scheduled Nov 10, 5:33 PM
Dispatch Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Ronnie Salone
Scheduled For: 2025-11-17T22:00:00.000+0000
⏳ 4.8 business days
⏱️
2x Labor Added Nov 17, 6:32 PM
Type: Labor, Travel
Status: Open
Qty: 4, 10
📅
Dispatch Scheduled by Ronnie Salone Nov 17, 6:59 PM
Scheduled For: 2025-11-18T13:30:00.000+0000
🔧
Status: Tech On Site by Ronnie Salone Nov 18, 7:05 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 10d 19h
💵
3x Expenses Added Nov 18, 7:14 AM
Type: Expenses, Travel
Status: Open
Qty: 1, 70
⏱️
2x Labor Added Nov 18, 7:26 AM
Type: Labor, Travel
Status: Open
Qty: 0.25, 1
🚗
Status: Tech Off Site by Ronnie Salone Nov 18, 2:55 PM
From: Tech On Site
To: Tech Off Site
Duration in Previous: 7h 50m
🚗
3x Travel Added Nov 18, 3:02 PM
Type: Travel, Labor
Status: Open
Qty: 1, 7, 0.25
💵
2x Expenses Added Nov 18, 3:25 PM
Type: Expenses
Status: Open
Qty: 1
💵
Expenses Added Nov 19, 8:09 AM
Type: Expenses
Status: Open
Qty: 1
🔧
Status: Tech On Site by Ronnie Salone Nov 19, 2:26 PM
From: Tech Off Site
To: Tech On Site
Duration in Previous: 23h 30m
🚗
Status: Tech Off Site by Ronnie Salone Nov 19, 2:46 PM
From: Tech On Site
To: Tech Off Site
Duration in Previous: 20m
⏱️
5x Labor Added Nov 19, 2:51 PM
Type: Labor, Travel
Status: Open
Qty: 6.5, 0.25, 1.25, 70
🚗
2x Travel Added Nov 19, 5:39 PM
Type: Travel
Status: Open
Qty: 10, 2
🗓️
Status: Scheduled by Ronnie Salone Nov 19, 6:01 PM
From: Tech Off Site, Scheduled
To: Scheduled, Tech Off Site
Duration in Previous: 3h 14m, 0m
🗓️
Status: Scheduled by Ronnie Salone Nov 19, 6:47 PM
From: Tech Off Site
To: Scheduled
Duration in Previous: 46m
✔️
▶
2 Status: Completed Nov 20, 3:31 AM
Status: Completed → 2x Labor Added
⏱️
2x Labor Added
Type: Labor, Expenses
Status: Open
Qty: 5, 1
💵
2x Expenses Added Nov 20, 4:17 AM
Type: Expenses
Status: Open
Qty: 1
🏁
▶
2 Status: Closed Nov 20, 4:33 AM
Status: Closed → Expenses Added
💵
Expenses Added
Type: Expenses
Status: Open
Qty: 1
⏳ 3.0 business days
📄
Status: Ready to Bill by Nancy Suarez Nov 24, 4:20 PM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 4d 11h, 0m
⏳ 5.0 business days
🧾
Invoice Created Dec 2, 9:54 AM
Invoice Number: SM-247465

Bottlenecks

Scheduled
Duration: 6.9 business days (threshold: 2.0 business days)
Exceeded by 4.9 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

📞
Case 00541755
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Cross-Training
Branch
N/A
Technician
Ronnie Salone
Scheduled
Nov 18, 8:30 AM
Created
Nov 7, 9:18 AM
Invoice #
SM-247465

Work Details (26)

Name Type Status Qty Amount Date
WL-03002122 Expenses Open 1 $0.00 Nov 10, 1:15 PM
WL-03010412 Labor Open 4 $0.00 Nov 17, 6:32 PM
WL-03010413 Travel Open 10 $0.00 Nov 17, 6:32 PM
WL-03010847 Expenses Open 1 $0.00 Nov 18, 7:14 AM
WL-03010848 Travel Open 70 $0.00 Nov 18, 7:14 AM
WL-03010849 Expenses Open 1 $0.00 Nov 18, 7:14 AM
WL-03010850 Labor Open 0.25 $0.00 Nov 18, 7:26 AM
WL-03010851 Travel Open 1 $0.00 Nov 18, 7:26 AM
WL-03011487 Travel Open 1 $0.00 Nov 18, 3:02 PM
WL-03011488 Labor Open 7 $0.00 Nov 18, 3:02 PM
WL-03011489 Labor Open 0.25 $0.00 Nov 18, 3:02 PM
WL-03011535 Expenses Open 1 $0.00 Nov 18, 3:25 PM
WL-03011536 Expenses Open 1 $0.00 Nov 18, 3:25 PM
WL-03012692 Expenses Open 1 $0.00 Nov 19, 8:09 AM
WL-03013244 Labor Open 6.5 $0.00 Nov 19, 2:51 PM
WL-03013243 Labor Open 0.25 $0.00 Nov 19, 2:51 PM
WL-03013245 Labor Open 1.25 $0.00 Nov 19, 2:51 PM
WL-03013246 Travel Open 1 $0.00 Nov 19, 2:51 PM
WL-03013247 Travel Open 70 $0.00 Nov 19, 2:51 PM
WL-03013582 Travel Open 10 $0.00 Nov 19, 5:39 PM
WL-03013581 Travel Open 2 $0.00 Nov 19, 5:39 PM
WL-03014196 Labor Open 5 $0.00 Nov 20, 3:33 AM
WL-03014197 Expenses Open 1 $0.00 Nov 20, 3:33 AM
WL-03014198 Expenses Open 1 $0.00 Nov 20, 4:17 AM
WL-03014199 Expenses Open 1 $0.00 Nov 20, 4:17 AM
WL-03014200 Expenses Open 1 $0.00 Nov 20, 4:37 AM

Details