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← WO Overview

WO-01313623 ↗ ServiceMax

MIDMARK • Delivery • PC

📍 Blythewood Family — 230 Redhawk Way, Blythewood SC, 29016

Nov 7, 2025 → Dec 5, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 5, 2025
✓ SLA Met
Active: 17 biz days
🕐 Clock stopped: Completed (Dec 5, 2025)
▶ Clock Running
Status: Created
Nov 7 → Nov 7, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Nov 7 → Nov 7, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Nov 7 → Nov 7, 2025
0 business days (counted)
Running total: 0 of ? biz days used
17d
▶ Clock Running
Status: Scheduled
Nov 7 → Dec 5, 2025
17 business days (counted)
Running total: 17 of ? biz days used
▶ Clock Running
Status: Tech On Site
Dec 5 → Dec 5, 2025
0 business days (counted)
Running total: 17 of ? biz days used
Created: Nov 7, 2025 Completed: Dec 5, 2025
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Nov 7 → Nov 7 Created ▶ Running 0 0
Nov 7 → Nov 7 Ready for Scheduling ▶ Running 0 0
Nov 7 → Nov 7 Assigned ▶ Running 0 0
Nov 7 → Dec 5 Scheduled ▶ Running 17 17
Dec 5 → Dec 5 Tech On Site ▶ Running 0 17
Dispatch 0.0d
Coordinators 18.2d
Field Work 0.1d
Billing 0.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
18.2 days
Over SLA
Field Work
0.1 days
Billing
0.0 days
Created: Nov 7, 2025 Due: Dec 5, 2025 Completed: Dec 5, 2025 (on time)
📅
18.0 days Total Age
⏱️
17.9d in Scheduled Longest Stage
🔄
6 transitions Status Changes
⚠️
18.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00541802
Dispatch Request for Midmark Delivery - MDS Project - Blythewood Family - Blythewood - 626 - MDS - 8672755 - Equipment
Closed
Hello, Please see the following technician request details for Midmark delivery. Request Type: Medical Equipment Delivery Date of Delivery: 12/5/25 Delivery Time: 1pm Time Technician needs to arrive at location: 12:30p Estimated Time on Site (hours): 3 Product: (1) 626-001 (1) 002-2000-856 (13) 204-012 (13) 002-10138-856 EMSAR Technician Expectations: 1. Review all of the attached documents in detail 2. Call the Midmark contact (created the dispatch) with any questions 3. Call the customer POC 48 hours ahead of time to confirm date/time 4. Call the delivery agent 24 hours ahead of time to confirm date/time and confirm preassembly will be done and essential tools are known 5. Arrive on scheduled time to meet with customer Point of Contact (POC) and confirm rooms are ready for delivery prior to actual delivery 6. Supervise the delivery 7. Fill our Serial Number Tracking file and provide back to the customer 8. Fill out the Proof of Delivery (POD), get the driver and customer signatures 9. Fill out the Medical Delivery Observation Form 10. Email POD and Observation form to MDSLogistics@midmark.com<mailto:MDSLogistics@midmark.com>
Priority
Standard
Origin
Email
Reason
New Case
Contact
Kip Beckwith Jr
Owner
Jessica Sells
Created
Nov 6, 2025
Work Orders from this Case (1)
WO-01313623 (current) Invoiced
Delivery • Eric Colon
Created: Nov 7, 2025 • Closed: Dec 5, 2025
Completed with significant delays
Invoiced • 117 days old
🚨
Primary Delay 17.9 days stuck in "Scheduled"
⏱️
Total Delay 18.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.3d / 1.0d SLA
Scheduled
17.9d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Closed
3.3d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
12/5/25- EColon- Arrived onsite, checked in with onsite contact. Supervised delivery, function tested all units, wiped units down and completed attached paperwork. Delivery complete
🔍 Technician Findings
Midmark Delivery
⚠️ Problem Description
Hello, Please see the following technician request details for Midmark delivery. Request Type: Medical Equipment Delivery Date of Delivery: 12/5/25 Delivery Time: 1pm Time Technician needs to arrive at location: 12:30p Estimated Time on Site (hours): 3 Product: (1) 626-001 (1) 002-2000-856 (13) 204-012 (13) 002-10138-856 EMSAR Technician Expectations: 1. Review all of the attached documents in detail 2. Call the Midmark contact (created the dispatch) with any questions 3. Call the customer POC 48 hours ahead of time to confirm date/time 4. Call the delivery agent 24 hours ahead of time to confirm date/time and confirm preassembly will be done and essential tools are known 5. Arrive on scheduled time to meet with customer Point of Contact (POC) and confirm rooms are ready for delivery prior to actual delivery 6. Supervise the delivery 7. Fill our Serial Number Tracking file and provide back to the customer 8. Fill out the Proof of Delivery (POD), get the driver and customer signatures 9. Fill out the Medical Delivery Observation Form 10. Email POD and Observation form to MDSLogistics@midmark.com

Timeline

📞
Case Linked Nov 6, 2:26 PM
Case Number: 00541802
Subject: Dispatch Request for Midmark Delivery - MDS Project - Blythewood Family - Blythewood - 626 - MDS - 8672755 - Equipment
Status: Closed
📋
▶
2 Work Order Created Nov 7, 9:29 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Sells
From: Entered
To: Ready for Scheduling
Duration in Previous: 1m
👷
▶
3 Technician Assigned Nov 7, 11:39 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Melissa Owens
From: Ready for Scheduling, Assigned
To: Assigned, Scheduled
Duration in Previous: 2h 9m, 0m
📅
Dispatch Scheduled by Melissa Owens
Scheduled For: 2025-12-05T17:00:00.000+0000, 2025-12-05T17:30:00.000+0000
🚨 18.0 business days
🔧
▶
2 Status: Tech On Site Dec 5, 3:34 PM
Status: Tech On Site → 5x Labor Added
⏱️
5x Labor Added
Type: Labor, Travel
Status: Open
Qty: 0.5, 2, 16
⏱️
▶
2 Labor Added Dec 5, 4:11 PM
Labor Added → Status: Completed
✔️
Status: Completed by Eric Colon
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 37m, 0m
⏳ 4.0 business days
📄
▶
3 Status: Ready to Bill Dec 10, 12:29 PM
Status: Ready to Bill → Status: Invoiced → Invoice Created
💰
Status: Invoiced by Nancy Suarez
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m
🧾
Invoice Created
Invoice Number: SM-248664

Bottlenecks

Scheduled
Duration: 17.9 business days (threshold: 2.0 business days)
Exceeded by 15.9 business days
Closed
Duration: 3.3 business days (threshold: 1.0 business days)
Exceeded by 2.3 business days

🔗 Related Artifacts

📞
Case 00541802
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Delivery
Branch
N/A
Technician
Eric Colon
Scheduled
Dec 5, 12:30 PM
Created
Nov 7, 9:29 AM
Invoice #
SM-248664

Work Details (6)

Name Type Status Qty Amount Date
WL-03028290 Labor Open 0.5 $0.00 Dec 5, 3:39 PM
WL-03028291 Labor Open 2 $220.00 Dec 5, 3:39 PM
WL-03028292 Labor Open 0.5 $0.00 Dec 5, 3:39 PM
WL-03028294 Travel Open 16 $110.00 Dec 5, 3:39 PM
WL-03028295 Travel Open 16 $0.00 Dec 5, 3:39 PM
WL-03028396 Labor Open 0.75 $0.00 Dec 5, 4:11 PM

Details