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WO-01313662 ↗ ServiceMax

Mecklenburg County Emergency Services • Preventive Maintenance • PSM

📍 Mecklenburg County Emergency Services - 25 Burlington Dr — 25 Burlington Drive, Clarksville VA, 23927

Nov 7, 2025 → Nov 17, 2025

✅ Completed
PSM
SLA Clock
Last business day of November 2025 · Target: Nov 28, 2025
✓ SLA Met (7 biz days early)
Active: 5 biz days
🕐 Clock stopped: Invoiced (Nov 17, 2025)
▶ Clock Running
Status: Created
Nov 7 → Nov 7, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Nov 7 → Nov 7, 2025
0 business days (counted)
Running total: 0 of ? biz days used
1d
▶ Clock Running
Status: Assigned
Nov 7 → Nov 10, 2025
1 business day (counted)
Running total: 1 of ? biz days used
4d
▶ Clock Running
Status: Scheduled
Nov 10 → Nov 17, 2025
4 business days (counted)
Running total: 5 of ? biz days used
Created: Nov 7, 2025 Invoiced: Nov 17, 2025
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Nov 7 → Nov 7 Created ▶ Running 0 0
Nov 7 → Nov 7 Ready for Scheduling ▶ Running 0 0
Nov 7 → Nov 10 Assigned ▶ Running 1 1
Nov 10 → Nov 17 Scheduled ▶ Running 4 5
Dispatch 0.0d
Coordinators 6.8d
Field Work 0.8d
Billing 0.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
6.8 days
Over SLA
Field Work
0.8 days
Billing
0.0 days
Created: Nov 7, 2025 Due: Nov 28, 2025 Completed: Nov 17, 2025 (11 days early)
📅
5.9 days Total Age
⏱️
4.9d in Scheduled Longest Stage
🔄
8 transitions Status Changes
⚠️
5.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
11 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00541874
eBiotrack - New Inspection Created
Closed
Annual Equipment PM Contract covers: 2 Sites | (5) Stretcher (6) Stair Chair (5) PowerLoad | 1 PM per year | Equipment is mixed across both locations, tech to transfer equipment in eBT if needed. https://www.ebiotrack.com/inspection.php?iid=31068
Priority
Standard
Origin
Email
Reason
New Case
Contact
Dale McGee
Owner
Shelby Robinson
Created
Nov 6, 2025
Work Orders from this Case (1)
WO-01313662 (current) Invoiced
Preventive Maintenance • Todd Fogiel
Created: Nov 7, 2025 • Closed: Nov 17, 2025
Completed with minor delays
Invoiced • 117 days old
🚨
Primary Delay 4.9 days stuck in "Scheduled"
⏱️
Total Delay 5.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Assigned
1.9d / 0.5d SLA
Scheduled
4.9d / 2.0d SLA
Tech On Site
0.8d / 1.0d SLA
04-Scheduled
0.0d
Closed
2.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

11/10 MOwens Called and spoke to Dale McGee. He said any day during the week works to schedule the PM service visit. He did ask to have the tech start in Chase City and then finish up at Clarksville Va. I told him the arrival would be between 10-11am on 11/17 at Chase City VA.

**Dale prefers call vs. email.**

🔧 Work Performed
Stryker Medical - 6252 Stair-Pro Serial #: 031039134 - Asset ID: 13284138 Stryker Medical - 6506 PowerPro Serial #: 140740428 - Asset ID: 13284136 Stryker Medical - 6390 Power-LOAD Serial #: 2206012700185 - Asset ID: 13284133 Stryker Medical - 6506 PowerPro Serial #: 140740427 - Asset ID: 13284134 Stryker Medical - 6252 Stair-Pro Serial #: 100739551 - Asset ID: 13284137 Stryker Medical - 6252 Stair-Pro Serial #: 2304010000357 - Asset ID: 13284167 Stryker Medical - 6252 Stair-Pro Serial #: 2306010000142 - Asset ID: a0C8Y00000uQqQdUAK Ferno Washington Inc - Model 59-T EZ-Glide Serial #: JJ-306691 - Asset ID: a0C8Y00000uQqQnUAK Stryker Medical - 6390 Power-LOAD Serial #: 140740444 - Asset ID: 13284166 Stryker Medical - 6506 PowerPro Serial #: 100840717 - Asset ID: 13284135
⚠️ Problem Description
Annual Equipment PM Contract covers: 2 Sites | (5) Stretcher (6) Stair Chair (5) PowerLoad | 1 PM per year | Equipment is mixed across both locations, tech to transfer equipment in eBT if needed. https://www.ebiotrack.com/inspection.php?iid=31068

Timeline

📞
Case Linked Nov 6, 4:37 PM
Case Number: 00541874
Subject: eBiotrack - New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Nov 7, 11:25 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Shelby Robinson
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Nov 7, 11:42 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From: Ready for Scheduling
To: Assigned
Duration in Previous: 16m
⏳ 2.0 business days
🗓️
▶
2 Status: Scheduled Nov 10, 12:06 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Melissa Owens
Scheduled For: 2025-11-17T20:00:00.000+0000
⚠️ 5.0 business days
🔧
Status: Tech On Site by Todd Fogiel Nov 17, 12:59 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 7d 0h
⏱️
▶
3 11x Labor Added Nov 17, 7:18 PM
11x Labor Added → Status: 04-Scheduled → Status: Closed
📋
Status: 04-Scheduled by Ben Saur
From: Tech On Site
To: 04-Scheduled
Duration in Previous: 6h 19m
🏁
Status: Closed by Ben Saur
From: 04-Scheduled
To: Closed
Duration in Previous: 3m
⏳ 2.6 business days
📄
▶
2 Status: Ready to Bill Nov 19, 11:55 AM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⏳ 3.0 business days
🧾
Invoice Created Nov 23, 10:00 PM
Invoice Number: SM-246959

Bottlenecks

Assigned
Duration: 1.9 business days (threshold: 4.0 business hours)
Exceeded by 1.4 business days
Scheduled
Duration: 4.9 business days (threshold: 2.0 business days)
Exceeded by 2.9 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

📞
Case 00541874
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Todd Fogiel
Scheduled
Nov 17, 3:00 PM
Created
Nov 7, 11:25 AM
Invoice #
SM-246959

Work Details (11)

Name Type Status Qty Amount Date
WL-03010471 Labor Open 0.5 $0.00 Nov 17, 7:18 PM
WL-03010472 Labor Open 0.5 $0.00 Nov 17, 7:18 PM
WL-03010473 Labor Open 0.75 $0.00 Nov 17, 7:18 PM
WL-03010474 Labor Open 0.75 $0.00 Nov 17, 7:18 PM
WL-03010475 Labor Open 0.75 $0.00 Nov 17, 7:18 PM
WL-03010476 Labor Open 0.75 $0.00 Nov 17, 7:18 PM
WL-03010477 Labor Open 3 $0.00 Nov 17, 7:18 PM
WL-03010478 Travel Open 175 $0.00 Nov 17, 7:18 PM
WL-03010479 Parts Open 1 $21.29 Nov 17, 7:18 PM
WL-03010480 Parts Open 2 $23.36 Nov 17, 7:18 PM
WL-03010481 Parts Open 4 $0.00 Nov 17, 7:18 PM

Details