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WO-01313663 ↗ ServiceMax

MIDMARK • Repair • P4

📍 Ascension Podiatry — 209 Corwin Ln, Kokomo IN, 46902-6612

Nov 7, 2025 → Nov 12, 2025

✅ Completed
P4
SLA Clock
4 business days from creation · Target: Nov 14, 2025
✓ SLA Met (1 biz days early)
Active: 3 biz days
Budget: 4 biz days
🕐 Clock stopped: Completed (Nov 13, 2025)
SLA Target
▶ Clock Running
Status: Created
Nov 7 → Nov 7, 2025
0 business days (counted)
Running total: 0 of 4 biz days used
▶ Clock Running
Status: Ready for Scheduling
Nov 7 → Nov 7, 2025
0 business days (counted)
Running total: 0 of 4 biz days used
▶ Clock Running
Status: Assigned
Nov 7 → Nov 7, 2025
0 business days (counted)
Running total: 0 of 4 biz days used
2d
▶ Clock Running
Status: Scheduled
Nov 7 → Nov 12, 2025
2 business days (counted)
Running total: 2 of 4 biz days used
▶ Clock Running
Status: Tech On Site
Nov 12 → Nov 13, 2025
1 business day (counted)
Running total: 3 of 4 biz days used
Created: Nov 7, 2025 Completed: Nov 13, 2025
Business Days Used 3 / 4
0 4d budget
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Nov 7 → Nov 7 Created ▶ Running 0 0 / 4
Nov 7 → Nov 7 Ready for Scheduling ▶ Running 0 0 / 4
Nov 7 → Nov 7 Assigned ▶ Running 0 0 / 4
Nov 7 → Nov 12 Scheduled ▶ Running 2 2 / 4
Nov 12 → Nov 13 Tech On Site ▶ Running 1 3 / 4
Dispatch 0.3d
Coordinators 2.7d
Field Work 1.3d
Billing 0.0d
✓ SLA Met
Dispatch
0.3 days
Coordinators
2.7 days
Over SLA
Field Work
1.3 days
Over SLA
Billing
0.0 days
Created: Nov 7, 2025 Due: Nov 13, 2025 Completed: Nov 13, 2025 (on time)
📅
3.3 days Total Age
⏱️
3.0d in Closed Longest Stage
🔄
8 transitions Status Changes
⚠️
2.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00541892
Midmark Service Request Dispatch Authorization - WO-00124659
Closed
Zone 1 MGIV/drawer comes out continued from 1458432 ADDITIONAL NOTES For assistance, troubleshooting, or parts identification, contact Medical Tech Service at 844-856-1230. Thank you!
Priority
Standard
Origin
Email
Reason
New Case
Contact
Tomeeka Broughton
Owner
Sherry Reich
Created
Nov 6, 2025
Work Orders from this Case (1)
WO-01313663 (current) Invoiced
Repair • Vincent Nyathi
Created: Nov 7, 2025 • Closed: Nov 12, 2025
Completed with minor delays
Invoiced • 117 days old
🚨
Primary Delay 3.0 days stuck in "Closed"
⏱️
Total Delay 2.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.3d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
0.0d / 0.5d SLA
Scheduled
2.5d / 2.0d SLA
Tech On Site
1.2d / 1.0d SLA
Completed
0.1d / 1.0d SLA
Closed
3.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

11/7/2025 CRamen spoke with Tomeeka and scheduled repair for Wednesday 11/12/2025 with tech arrival between 8-10am. 


11/7/25 SReich - Left a vm, gave them the WO # and told them someone would be reaching out to schedule.

🔧 Work Performed
Repair – tightened the screws securing the tray to prevent it from coming out.
🔍 Technician Findings
Debris tray shelf coming off
⚠️ Problem Description
Zone 1 MGIV/drawer comes out continued from 1458432 ADDITIONAL NOTES For assistance, troubleshooting, or parts identification, contact Medical Tech Service at 844-856-1230. Thank you!
📄 Description
Midmark 647 (Series) Barrier-Free® Podiatry Procedures Chair

Timeline

📞
Case Linked Nov 6, 5:19 PM
Case Number: 00541892
Subject: Midmark Service Request Dispatch Authorization - WO-00124659
Status: Closed
📋
Work Order Created Nov 7, 11:26 AM
Work Order: WO-01313663
Type: Repair
Priority: P4
📅
Status: Ready for Scheduling by Sherry Reich Nov 7, 1:47 PM
From: Entered
To: Ready for Scheduling
Duration in Previous: 2h 20m
👷
▶
4 Technician Assigned Nov 7, 2:52 PM
Technician Assigned → Status: Assigned → Status: Scheduled → Dispatch Scheduled
👷
Status: Assigned by Charles Ramen
From: Ready for Scheduling
To: Assigned
Duration in Previous: 1h 5m
🗓️
Status: Scheduled by Charles Ramen
From: Assigned
To: Scheduled
Duration in Previous: 3m
📅
Dispatch Scheduled by Charles Ramen
Scheduled For: 2025-11-12T14:00:00.000+0000
⏳ 3.0 business days
🔧
Status: Tech On Site by Vincent Nyathi Nov 12, 10:42 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 4d 19h
⏱️
5x Labor Added Nov 12, 8:29 PM
Type: Labor, Travel
Status: Open
Qty: 1, 0.5, 40
✔️
Status: Completed by Vincent Nyathi Nov 12, 8:54 PM
From: Tech On Site
To: Completed
Duration in Previous: 10h 12m
🏁
Status: Closed by Vincent Nyathi Nov 12, 9:27 PM
From: Completed
To: Closed
Duration in Previous: 32m
⏳ 3.3 business days
📄
▶
2 Status: Ready to Bill Nov 17, 4:59 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Nancy Suarez
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⏳ 1.9 business days
🧾
Invoice Created Nov 18, 7:07 PM
Invoice Number: SM-246805

Bottlenecks

Scheduled
Duration: 2.5 business days (threshold: 2.0 business days)
Exceeded by 4.1 business hours
Tech On Site
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.9 business hours
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

📞
Case 00541892
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P4
Type
Repair
Branch
N/A
Technician
Vincent Nyathi
Scheduled
Nov 12, 9:00 AM
Created
Nov 7, 11:26 AM
Invoice #
SM-246805

Work Details (5)

Name Type Status Qty Amount Date
WL-03005507 Labor Open 1 $0.00 Nov 12, 8:29 PM
WL-03005508 Labor Open 0.5 $55.00 Nov 12, 8:29 PM
WL-03005509 Labor Open 1 $0.00 Nov 12, 8:29 PM
WL-03005510 Travel Open 40 $110.00 Nov 12, 8:29 PM
WL-03005511 Travel Open 40 $0.00 Nov 12, 8:29 PM

Details